This position is located in the Air Traffic Organization (ATO), System Operations Service Division, Flight Service Directorate. Flight Service manages program objectives, strategies, and plans for providing flight planning, advisory, operations, and search and rescue coordination services. The Flight Service Directorate also provides oversight of flight services performance, costs, and customer satisfaction within the National Airspace System (NAS).
Summary
This position is located in the Air Traffic Organization (ATO), System Operations Service Division, Flight Service Directorate. Flight Service manages program objectives, strategies, and plans for providing flight planning, advisory, operations, and search and rescue coordination services. The Flight Service Directorate also provides oversight of flight services performance, costs, and customer satisfaction within the National Airspace System (NAS).
Serves as an Air Traffic Control Specialist performing specialized staff assignments in support of Flight Service program activities. Applies experience and advanced knowledge of air traffic control procedures and operations to conduct analysis of flight planning, weather briefing usage, and pilot interaction data. Identifies trends, systemic issues, and operational concerns, and provides recommendations to improve the effectiveness of Flight Service operations.
Applies knowledge of pilot briefing processes, aeronautical information, and related staff programs (e.g., operational oversight, quality assurance, training, automation), contributing and supporting Flight Service program strategies, operational requirements, and regional or national program objectives.
Performs specialized assignments that contribute to Flight Service program strategies and operational requirements. Supports the development, review, and updating of operational guidance and reference materials to promote consistency with the Federal Aviation Administration's (FAA's) regulations and established procedures. Assists in the preparation of draft updates to national Flight Service operational policies under the direction of higher-level staff.
May act as a contributing specialist on broader work activities or may be individually responsible for specific projects or tasks within assigned program areas. Analyzes Flight Service performance data, including customer feedback, service delivery metrics, and operational trends. Prepares findings and recommendations to enhance service quality and operational consistency across the National Airspace System (NAS).
Uses operational data to support planning activities related to Flight Service modernization initiatives. Coordinates with service providers to address identified performance issues and to support adherence to established FAA standards and procedures.
As a contributing specialist, participates in the review and refinement of Flight Service operational guidance and procedures. Uses operational experience and data analysis to support updates to existing policies, standard operating procedures, and guidance materials, ensuring alignment with FAA regulations, safety directives, and modernization goals.
Supports regional and national program activities related to flight planning and search and rescue coordination services. Contributes to the development and updating of Flight Service operational guidance by providing expertise and operational insight.
Analyzes Flight Service performance data, including customer satisfaction metrics, service delivery indicators, and operational trends. Identifies performance issues and provides recommendations to senior staff to support service quality improvements. Collaborates with service providers to discuss identified issues and support resolution efforts led by higher level personnel.
Typical contacts include other specialists, contractors, air traffic control personnel, and technical or management staff. As a key focal point, coordinates with stakeholders, contractors, and service providers to exchange operational information, clarify technical requirements, and support project objectives. Prepares operational summaries, data analyses, and supporting documentation for inclusion in management reports, briefings, or program communications.
Uses operational data to support planning efforts related to Flight Service modernization. Recommends improvements to work processes and service delivery within established program frameworks. Works with service providers and more experienced specialists to resolve performance deficiencies and ensure compliance with FAA standards.
Established policies and procedures cover most assignments but allow considerable discretion to select an optimum approach or recommend a new approach. Must make extensive technical judgments when interpreting and implementing policy and procedures governing the assigned area.
Selective Service Registration is required for males born after 12/31/1959.
Must submit an SF50 (See Required Documents).
Designated or Random Drug Testing required.
In accordance with HRPM EMP 1.29/1.29a, this position MAY be a Career Enhancement Program/Career Progression assignment. The selectee(s) may be eligible for pay retention.
Career Diversity is not enhanced when an employee is assigned to a staff or supervisory position in which they previously held on a permanent basis. CEP/CP selectees will be required to certify eligibility. Pay retention is not guaranteed.
This position is not covered by PL 92-267 for early retirement purposes, and is therefore, not eligible for "good time" credit. Position is ineligible for true time and one half.
Qualifications
To qualify for this position, you must demonstrate in your application that you possess at least one year of specialized experience equivalent to the FV-H, FG/GS-12 level. This experience is typically related to the line of work of the position to be filled, which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. To be credible, specialized experience must have been at least equivalent to the next lower level in the normal line of progression for the occupation in the organization.
Specialized experience at the next lower level, FV-H:
--Experience conducting analysis of flight planning, weather briefing usage, and pilot interaction data.
--Experience supporting operational program activities through the application of established procedures and guidance.
Experience in a military or civilian air traffic facility that demonstrates possession of the knowledge, skills, and abilities required to perform the level of work of the specialization for which application is made. This experience must have provided a comprehensive knowledge of appropriate air traffic control laws, rules, and regulations.
You should include relevant examples of the specialized experience in your work history. Errors or omissions may impact your rating or may result in you not being considered.
Answer all questions to the best of your ability. DO NOT ASSUME THAT BECAUSE YOU HOLD, OR HAVE HELD THIS POSITION, YOU WILL AUTOMATICALLY BE FOUND ELIGIBLE.
You may be asked to provide evidence or documentation that you have this type of experience later in the selection process.
Your responses are subject to verification through job interviews or any other information obtained during the application process.
Any exaggeration of your experience or any attempt to conceal information can result in disqualification.
Applicants may be asked to verify information on your application for employment with the FAA.
Applicants who fail to demonstrate possession of any of the above criteria AND who do not provide the required documentation will receive no further consideration for this position.
All qualification requirements must be met by the closing date of this vacancy announcement.
Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.
Additional information
We may use this vacancy to fill other similar vacant positions. Position may be subject to a background investigation. A one-year probationary period may be required.
The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements
This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.
As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant, you are NOT required to provide a narrative response in the text box listed below each KSA.
In lieu of providing a KSA narrative response in the text box listed below each KSA section, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each KSA. Your work history examples should be specific and clearly reflect the highest level of ability. Your KSA answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.
Applicants may be asked to verify information they have provided on their application for employment with the FAA.
Please ensure that you answer all questions and follow all instructions carefully. Errors or omissions may impact your rating or may result in you not being considered for the job.
Management may choose to interview all, some, or none of the referred candidates.
This position is covered by the FAA Core Compensation Plan. Additional information about core compensation is available on the website: https://www.faa.gov/jobs/workin here/benefits
This is a Level 2 (Non-Critical; Secret) position requires favorable adjudication of an Access National Agency Check and Inquiries (ANACI) background investigation prior to appointment, unless a waiver is obtained.
AFSCME Interview Criteria: Article 42, Section 13 states: If the selecting official decides to interview any employee on the selection list for a vacancy, then all who remain under consideration for the position at that point in the process must be interviewed. If the selection list is shortened to a best qualified list through a comparative process, then the best qualified list shall be considered to be the selection list. If it is determined that interviews are required and telephone interviews are not utilized, travel expenses incidental to these interviews will be paid in accordance with the Agency's travel regulations and this Agreement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to submit all required documents by the closing date will result in a finding of ineligible. We are not responsible for incomplete, illegible or missing documents.
Please DO NOT email your application documents. We cannot accept documents received via the email system. Documents sent via email will NOT receive consideration.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week.
Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA.
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies.
Federal Aviation Administration
HQ Employment Services Branch
800 Independence Ave, SW, Room 523
AHF-110
Washington, DC 20591
US
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Failure to submit all required documents by the closing date will result in a finding of ineligible. We are not responsible for incomplete, illegible or missing documents.
Please DO NOT email your application documents. We cannot accept documents received via the email system. Documents sent via email will NOT receive consideration.
If you are an FAA employee, you MUST provide a copy of your SF-50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF-50 or upload it into the on-line application. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy.
If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Applicants may be required to complete one or multiple assessments as part of the evaluation process. This assessment aims to evaluate the competencies and qualifications essential for the position.
You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.
RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.
Please ensure EACH work history includes ALL of the following information:
Job Title (include series and grade if Federal Job)
Relevant work experience: should align to the Job Announcement and address all required qualifications and include job title, employer name, start/end dates, number of hours worked per week.
Education, certification or licensure: If required, education should include school/institution name, completion date, degree type and GPA.
Determining length of General or Specialized Experience is dependent on the above information and failure to provide ALL of this information may result in a finding of ineligible.
You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded information again when applying for future vacancies.
Federal Aviation Administration
HQ Employment Services Branch
800 Independence Ave, SW, Room 523
AHF-110
Washington, DC 20591
US
Next steps
Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.
For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.
Important - If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.
All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
