Skip to main content
U.S. flag
 

Management Assistant

Department of Veterans Affairs
Veterans Health Administration
Veterans Health Administration - VISN12 - VA Great Lakes Health Care System

Summary

This position is located at the Clement J Zablocki VAMC in Milwaukee, WI. The primary purpose of this position is to perform administrative and management assistance level support to the Social Work Executive/Division Manager and to the various specialized Social Work Division program initiatives.

Overview

Help
Accepting applications
Posted this week · Apply by 06/18/26
Due by 11:59 p.m. ET on June 18, 2026
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$52,770 - $68,603 per year
Pay scale & grade
GS 7
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Not required
Appointment type
Permanent
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
Yes
Drug test
No
Security clearance
Other
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CAZP-12983149-26-AP
Control number
872616100

This job is open to

Help

Clarification from the agency

Area of Consideration: Open to all Permanent and Current Eligible Employees of the Clement J. Zablocki VAMC to include it's CBOC's and VCS Eligible employees.

Videos

Duties

Help

Major Duties of the Management Assistant include:

  • Processes Medical Center requests for contracted legal services for guardianship petitions of Veterans needing placement out of the Medical Center ensuring payment for petition services.
  • Maintains the tracking system for policies, SOPs, and SOWs under the responsibility of the Social Work Executive.
  • Completes administrative and clerical responsibilities on behalf of the Social Work Executive.
  • Compiles and facilitates documentation required for annual Social Worker Health Record Review.
  • Works with MSW graduate education coordinator who works directly with graduate school personnel to maintain the MSW health professions trainee (HPT) program in accordance with the Office of Academic Affiliations.
  • Responsible for scheduling patient appointments in accordance with the national scheduling directive (VHA Directive 1230)
  • Provides administrative and management assistance/support to the Division including meeting planning/video conference calls/conference calls, recording and generation of meeting minutes, data gathering, conference, site visit setup and support, securing space when need, report generation, memos, spreadsheets, graphs, and presentations.
  • Facilitates submission of work orders and facilitates facility management solutions for the Social Work Division.
  • Maintains calendars for the Division Manager and/or of any of the Division's specialized Program areas
  • Maintains Social Work SharePoint site with current information and resources for Social Work across the Milwaukee VAMC.
  • Receives calls for the Division, answers routine requests, and triage phone calls.
  • Screens publications, directives, correspondence, etc., and brings items of significance from those publications to the attention of program leadership as appropriate.
  • Prepares correspondence, statistical graphs, logs, and reports in final form.
  • Gathers, inputs, and organizes data from available information systems.
  • Develops, implements, and maintains effective office systems (including files and report automation) and communication on special procedures for the Division and staff as needed.
  • Serves as the Division ADPAC, PIV Sponsor, responsible for ePass requests
  • Trained and oriented to the SAMS Program Specialist role for which the MA will serve as the back-up.
  • Provides cross-coverage as needed for the Caregiver Support Program Support Assistant.
  • Serves as the primary Timekeeper for the Social Work Division
  • Tracks, and works with appropriate purchase card holder to purchase: gas cards, gift cards, and bus passes.
  • Responsible for maintaining resources such as: GoodWill vouchers, disability & aging resources received by the Division.
  • Provides management assistance with preparing information for Joint Commission, Office of Inspector General, and any external survey reviews that involve Social Work.
  • Uses word processing, spreadsheet, and database management software to produce a variety of documents requiring advanced knowledge of functional capabilities.
  • Develops methods for automating administrative reports
  • Coordinates in-services/education programs internally for social workers throughout the local Medical Center, as well as supporting any national social work initiatives implemented locally
  • Serves as Alternate Automated Data Processing Coordinator and Superuser for the office of the Social Work Executive.
  • The incumbent functions as a Level I Contracting Officer Representative (COR) for the Division
  • Acts as the primary liaison between the Division and the Supply Chain Management Division
  • Maintains databases to accurately reflect status of organizational charts and employee staffing, as well as any applicable recruiting needs or proposals.
  • Responsible for trifold maintenance and coordination.
  • Ensures timely preparation and filing of records/reports for employees.
  • Compiles employee performance rating documents, validates inclusion of necessary signatures, attachment of performance standards and prepares cover sheets or accompanying memorandums.
  • Tracks, and works with appropriate purchase card holder to submit payment for services rendered by utilizing purchase cards for fund control points
  • Compiles data and reviews previous budgetary requirements, as input for the annual budget preparation submitted to the Social Work Executive.
  • Reviews and verifies the validity of requisitions for supplies, services, printing, and equipment.
  • Performs other related duties as assigned.
Work Schedule: Monday - Friday 8:00 am - 4:30 pm
Telework: Not Authorized
Virtual: This is not a virtual position.
Position Description/PD#: Management Assistant/PD235320
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
PCS Appraised Value Offer (AVO):

Requirements

Help

Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959
  • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/18/2026.

Time-In-Grade Requirement:

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 7 position you must have served 52 weeks at the GS 6 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You may qualify based on your experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing administrative support, operating a personal computer, using a computer to process and analyze data, sorting and processing incoming correspondence, coordinating with others between various units and offices to accomplish work related projects, analyzing work flow to determine potential problem areas and making recommendations to correct, proofreading documents for grammatical errors, notifying others of pending appointments and meetings, and advising others on processes or procedures.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

  • Accountability
  • Customer Service
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Manages and Organizes Information
  • Manages Resources
  • Planning and Evaluating
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Teamwork


Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Agency contact information

Alicia Prindle
Phone
414-384-2000 X42030
Email
Alicia.Prindle@va.gov
Address
Clement J Zablocki Veterans Administration Medical Center
5000 West National Avenue
Milwaukee, WI 53295
US

Visit our careers page

Learn more about what it's like to work at Veterans Health Administration, what the agency does, and about the types of careers this agency offers.

https://www.va.gov/jobs/

Your session is about to expire!

Your USAJOBS session will expire due to inactivity in 8 minutes. Any unsaved data will be lost if you allow the session to expire. Click the button below to continue your session.