Clarification from the agency

This position is open to all United States Citizens and Nationals. More than one selection may be made from this vacancy announcement.

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The Learning and Engagement Division (PLE) strives to develop experiences where everyone feels that art is accessible and brings value and connection to their lives, and where they are empowered to bring their own experiences, creativity and curiosity to shared spaces. The Administrator of school tours is a position within the Gallery and Studio Learning department.  This person is primarily responsible for organizing and implementing the arrangements for about 2,000 school tours per year – serving approximately 25,000 students. Duties of this position include, but are not limited to: 

• Schedules in-person and virtual school tours for children – preschool age through the 12th grade – and maintains the master list of appointments for the year. Handles phone and email inquiries from schools.
• Advertises the bus fund to local DC public schools. Serves as contracting officer’s representative (COR) for the bus services contract. Updates staff regardingscheduling matters, problems and challenges, and special requests by teachers. Assembles and mails information packets as requested. 
• Manages database of school tour scheduling and school mailing list. Maintains accurate and up-to-date records, computer inventory and profiles of attendees. Monitors the existing computer system and makes recommendations for upgrades/improvements as necessary. Develops reports as requested and learns the necessary programs to provide information to management. Collects, interprets and organizes data and makes recommendations for tour expansion.
• Schedules staff and volunteers. Once a tour is booked, this person is responsible for finding and assigning the volunteer docents necessary to provide that tour. Prepares materials needed for volunteer program: docent lists, mailing labels, ID cards, nametags, parking permits, and daily parking requests and memos.
• Processes mailings. Maintains attendance records. Prepares tour materials and works closely with the supervisor to ensure that all materials are ordered, organized and available. Assists in maintaining an inventory of common supplies used for both tours and studio/family programs. Orders and pays for supplies. Maintains up-to-date listing of schools and teachers. Prepares school emails and print mailings. Records and reports tour attendance statistics. Collects, compiles and synthesizes feedback from tours to share with the docent team.      

Conditions of employment

• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• Males born after 12/31/59 must be registered for Selective Service
• Pass Pre-employment Background Investigation
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period

Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this job announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience.

This position is being advertised under Merit procedures under this announcement; NGA-26-161-MP.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.

Qualifications

Specialized Experience Statement: Specialized experience is at least one year of experience, equivalent in responsibility to the GS-7 grade level in the Federal service or equivalent, using a variety of software to complete a wide range of actions including but not limited to: scheduling volunteers for programs, managing calendars and appointments, establishing and maintaining a supply inventory, corresponding with visitors and customers in a professional manner, and tracking data across program areas and creates reports to submit to management. 

OR

2 full academic years of progressively higher level graduate education or master's or equivalent graduate degree related to the position

Individual Occupational Requirement: Museum Specialist and Technician Series 1016

OPM Qualifications Standard:

Associated Group standard:  There is no Group Coverage Qualification Standard for this series.

You must meet all qualification and eligibility requirements by the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume will be used to evaluate your experience, education, and/or training that address the competencies below: 

• Operations Support - Knowledge of procedures involved in scheduling tours, working with docents and volunteers, a high degree of customer service, knowledge of school tours and education systems, and planning events.

• Computer Skills - Uses computers with a high degree of proficiency.  Can navigate software applications, databases, and automated systems to accomplish work with ease

Category Rating: Qualified candidates will be assigned to one of the three quality categories: The quality categories are defined as: Qualified (70-79.99), Well Qualified (80-89.99), or Best Qualified (90-100) (UPDATE IF NEEDED). 

Qualified Category = Does not exceed the basic qualifications requirements described in the "Qualifications" section of this announcement.

Well Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and demonstrates proficiency in the Critical Competencies defined below. (This category must be met to be considered under ICTAP procedures)

Best Qualified Category = Meets the basic qualifications requirements described in the "Qualifications" section of this announcement and excels in the Critical Competencies defined below. The category assignment is a measure of the degree in which your background matches the competencies required for this position.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

The Category Rating Process does not add veterans' preference points or apply the "rule of many," but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Preference eligibles who meet the minimum qualification requirements and have a compensable service-connected disability of at least 10 percent or higher will be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions.