Clarification from the agency

NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

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Duties associated with the position include, but are not limited to:

• Incumbent interfaces and collaborations with the larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs to best meet the needs of the service.
• This includes contacting clinical services outside of PM&R and/or facility to solicit medical documentation, as needed, necessary for optimal patient care.
• This may also include scanning/uploading/organizing solicited information into the medical record (MR) when facility scanning is off-line or unavailable.
• The incumbent must be conscientious regarding the confidentiality of the variety of material that will be handled. The position requires a practical knowledge of an extensive body of the organization's rules and regulations governing confidentiality, including but not limited to the Privacy Act and HIPAA.
• The incumbent assists staff with a variety of clerical duties in one or more outpatient clinics that provide a variety of medical services.
• The incumbent must have knowledge of clinic procedures and regulations; basic medical terminology, skill in operating computer systems and applications, such as VISTA, CPRS, and Microsoft applications to accurately enter or extract information.
• Other assignments at this level include, but are not limited to:
  • participating in or leading team huddles and team meetings to manage and plan patient care;
  • setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record;
  • monitoring pre-appointment requirements to assure readiness for patient visit/procedure;
  • participating and providing input in problem solving on operational issues or procedures in team meetings,
  • performing administrative follow up actions;
  • participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care;
  • evaluating patient information and clinic schedule lists to determine whether patient is vested.
• The incumbent must provide excellent customer service and must adhere to VA local, National and Service policies and procedures.

Work Schedule: Work hours include various tours from 7:00 - 5:30 Monday through Friday. However, on occasion, additional hours and weekends may be required; management reserves the right to determine tour of duty and location of duty.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• You may be required to serve a probationary period.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. One year of experience at the next lower level (GS-06).
• Physical Requirements. Must be able to successfully complete a pre-employment physical.
• English Language Proficiency. Lead MSA's must be proficient in spoken and written English in accordance with VA Handbook 5005, part II chapter 3, section A, Paragraph 3j.May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Specialized Experience: The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Specialized experience is work that has been performed independently as it relates to the general supervision of AMSA's, which includes: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of medical appointments; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between AMSA's and staff in order to resolve day-to-day conflicts.

Grade Determinations: GS-7 Lead MSA

Experience. One year of experience equivalent to the next lower grade level.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
2. Skill in communicating with individuals in order to obtain the desired effect, ensuring compliance with established policies and regulations.
3. Ability to provide staff development and training.
4. Ability to manage staffing requirements, manage priorities, and coordinate work in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrating an understanding of the impact of incomplete work.
5. Ability to review and monitor data to ensure all reports are complete and accurate.

References: VA Handbook 5005/53, PART II, APPENDIX G45. This can be found in the local Human Resources Office.

The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for this vacancy is GS-07.

Physical Requirements: Light lifting (under 15 pounds); light carrying (under 15 pounds); use of fingers; walking (various hours); standing (various hours); near vision (correctable 13' t0 16' to Jaeger 1 to 4); far vision ( correctable in one eye to 20/20 and to 20/40 in the other; hearing (aid permitted); mental and emotional stability required.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.