This position is part of the National Archives and Records Administration, as a visitor services representative and a sales store clerk at a Presidential Library and Museum. Handles online ticketing, admissions, responds to visitor queries about the library/museum and site, shows orientation film, makes sales of merchandise at the museum sales store desk, participates in the planning for acquisition of new items and has ongoing responsibilities in one or more areas.
Summary
This position is part of the National Archives and Records Administration, as a visitor services representative and a sales store clerk at a Presidential Library and Museum. Handles online ticketing, admissions, responds to visitor queries about the library/museum and site, shows orientation film, makes sales of merchandise at the museum sales store desk, participates in the planning for acquisition of new items and has ongoing responsibilities in one or more areas.
Respond to oral and written inquiries concerning hours of operations, admission fees, merchandise, prices, and sales store operations, visitor questions, and furnishes information about the museum's exhibits, library operations, and historic site.
Deal with a variety of problems that arise day-to-day when no supervisor is available. Exercise independent judgement.
Plan, create, and implement display projects in the store area with minimum supervision.
Perform routine clerical duties in other areas of the library.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
A probationary or trial period may be required. Continued employment is contingent upon supervisory certification that continued employment will benefit the Federal Service; the certification will occur no less than 30 days before the end of the probationary/trial period.
Must successfully complete a background investigation.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Work is primarily performed while standing or sitting and requires bending, reaching, and lifting and carrying medium-weight materials
Key Requirements:
Please refer to "Conditions of Employment."
Click "Print Preview" to review the entire announcement before applying.
Must be U.S. Citizens or U.S. Nationals.
Qualifications
You must meet the following requirements by the closing date of this announcement.
To qualify for the GS-04 grade level, You may qualify with one year of general experience. General experience for this position is defined as:
One full year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.
OR
Education:
You may substitute education for general or specialized experience as follows: Completion of 2 academic years of post-high school study or an associate's degree. (This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.)
OR
Combination:
You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the experience requirement, as well as the percentage of completed education compared to the education requirement must equal at least 100 percent.
Additional information
This position is a Term appointment. A Term appointment is a non-status appointment to a position in the competitive service, made for a specified period of time. A term position does not confer eligibility for transfer to another agency. A term employee does not acquire competitive status or eligibility to be converted to a career conditional appointment, nor is the time served under a term appointment creditable toward career tenure. A term appointment carries no implied or specific commitment of consideration for, or placement into, a permanent appointment.
The employment of a term employee ends automatically at the expiration of his or her term. Term employees, who were previously in a career or career-conditional status, will not automatically be able to return to their career or career-conditional position once the term is over; they may, however, reapply for the career or career-conditional position if it is available.
We may select from this announcement or any other source to fill one or more vacancies.
When the National Archives and Records Administration completes their selections, the remaining lists of qualified candidates may be shared with hiring managers and Human Resources specialists at additional offices, bureaus, or agencies who are hiring for similar positions. You will have an opportunity to opt-in if you would like your name, application material, and assessment results shared with additional offices, bureaus, or organizations. There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements.
Term not to exceed one year and one day, may be extended for a total of up to four years.
This is a non-bargaining unit position.
Library is open 7 days a week hours are: Monday-Saturday 9AM-5:30PM and Sunday 11:30AM-5:30PM.
Part time hours are 16-32 hours per week not to exceed 64 per pay period.
REASONABLE ACCOMMODATION REQUESTS:
If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Requesting an accommodation
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
In order to be considered for this position, you must complete all required steps in the process. The online assessment measures critical general competencies required to perform the job.
Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Attention to Detail, Customer Service, Flexibility, Integrity/Honesty, Interpersonal Skills, Reading Comprehension, Self-Management, Stress Tolerance, and Teamwork
Overstating your qualifications and/or experience in your application materials may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
This announcement uses the Rule of Many, a numerical ranking process under which eligible applicants receive a numeric score based on the assessment process for the position. Only applicants who are eligible for veterans' preference receive 5- or 10-point veterans' preference points, which are added to passing scores, as applicable. Applicants are then listed on the certificate in score order, and preference-eligible applicants are listed ahead of non-preference eligibles with the same score. Preference eligibles with a compensable service-connected disability of 10 percent or more are listed at the top of the certificate in rating order.
We will provide the selecting official with a sufficient number of names, when available, to consider at least three candidates per vacancy. If fewer than three eligible and available candidates per vacancy result, we will expand the group in accordance with our pre-announced supplement strategy and OPM policy.
Referral: This announcement uses the cut-off score referral method under 5 CFR 332.402(b)(1). Applicants who achieve or exceed the established cut-off score of 90 will be referred for consideration. You may be required to participate in a selection interview.
To be found well-qualified at the GS-4 grade level, and in addition to meeting general experience, the applicant must have documented the following experience: Having a solid and comprehensive understanding of the position. Can perform the required tasks efficiently and is proficient in applying the knowledge, skills, and abilities of the job.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
1. All applicants must submit a resume showing work schedule, hours worked per week, dates of employment and duties performed. All applicants are required to submit aresume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume. Please limit your resumeto 2 pages. If more than 2 pages are submitted, your resume will still be accepted, however only the first 2 pages of the document titled "resume" will be reviewed and considered for qualifications determination. If multiple resume are submitted, only the resume with the most recent submission date and time stamp will be reviewed. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips.
2. Vacancy Question Responses - All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.
3. Transcripts - For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
4.CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
Optional Documents:
In addition, we recommend that you submit copies of the following:
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please visit the website for veterans hiring paths located at https://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans. In order to be considered for veterans preference, you must submit all required documentation such as a DD-214, VA letter showing disability, SF-15, etc. Please visit the Explore hiring paths page for more information on hiring paths.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The National Archives and Records Administration has partnered with the Department of Treasury to provide certain personnel services to its organization. Treasury's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
The National Archives and Records Administration provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit Application Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
OFFICE OF PRESIDENTIAL LIBRARIES
303 Pearl Street NW
Grand Rapids, MI 49504-5353
US
Next steps
After you have completed your initial application, you will be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
1. All applicants must submit a resume showing work schedule, hours worked per week, dates of employment and duties performed. All applicants are required to submit aresume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume. Please limit your resumeto 2 pages. If more than 2 pages are submitted, your resume will still be accepted, however only the first 2 pages of the document titled "resume" will be reviewed and considered for qualifications determination. If multiple resume are submitted, only the resume with the most recent submission date and time stamp will be reviewed. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips.
2. Vacancy Question Responses - All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.
3. Transcripts - For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
4.CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
Optional Documents:
In addition, we recommend that you submit copies of the following:
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please visit the website for veterans hiring paths located at https://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans. In order to be considered for veterans preference, you must submit all required documentation such as a DD-214, VA letter showing disability, SF-15, etc. Please visit the Explore hiring paths page for more information on hiring paths.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The National Archives and Records Administration has partnered with the Department of Treasury to provide certain personnel services to its organization. Treasury's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
The National Archives and Records Administration provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit Application Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
OFFICE OF PRESIDENTIAL LIBRARIES
303 Pearl Street NW
Grand Rapids, MI 49504-5353
US
Next steps
After you have completed your initial application, you will be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
