Clarification from the agency

This position is open to current, permanent employees of the Veteran Health Administration and CTAP eligibles.

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The Chief of Community Care has is responsible for all functions related to Non-VA medical/community care including financial analysis, supervisory oversight of the administrative aspects of Non-VA medical care, provider contract development and contract maintenance, information management and strategic planning.

• Continuous audit and review of community care metrics and processes as well as individual cases to ensure delivery of appropriate, timely and cost-effective medical care to Veterans in accordance with all applicable and relevant laws, regulations, procedures and directives.
• Responsible for short, mid and ling-range planning and programming aspects of the Non VA medical care program including development and implementation of local policies for the program, evaluating the organizational structure of the program and preparing reports for facility and VISN leadership necessary to evaluate program effectiveness.
• Provide oversight to clinical and administrative managers to ensure day to day work is completed by subordinates and ensures staff receive appropriate training.
• Responsible for communicating the provisions of the VA Community Care Program to current and new community-based providers to facilitate and establish a robust network for Care in the community
• The Chief of Community Care is authorized to make decisions and act on matters within the scope and responsibility of Community Care. In day-to-day operations, these decisions directly impact the development of the various clinical and administrative programs that provide community services to patients assigned to the Atlanta VA Health Care System.
• The Chief of Community Care must demonstrate leadership and supervision skills and a high degree of personal and professional skills, interpersonal relations, critical thinking, problem solving and conflict resolution. The Chief of Community Care supervises the administrative staff aligned to program.

Work Schedule: Monday - Friday, 7:30am - 4:00pm. Work Schedule is subject to change based on agency need.
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Health System Specialist/PD000000
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved
Permanent Change of Station (PCS): Not authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/12/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Individual Occupational Requirement: Basic education or specialized experience that must be met before further consideration can be given. Please ensure your resume/application supports the answers you select. Please note: a copy of your transcript is required if qualifying on education.

• Undergraduate and Graduate Education: A degree in a major study in an academic field of hospital administration, public health administration, or related fields such as health care administration.(Transcripts required) Or
• Specialized Experience: progressively responsible analytical, administrative, clinical management, or supervisory experience in the health care field. This work may have been performed in an operating health care facility or an executive level health organization with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers; analysis and/or coordination of administrative, clinical, or other service activities; provided knowledge of missions, organizations, programs, and requirements of health care delivery systems; knowledge of regulations, various regulatory and credentialing groups, government-wide, agency, and facility systems and requirements of various administrative areas such as budget, personnel, and procurement. Or,
• Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:
  • Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
  • Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
  • Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

In addition to the basic requirements:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: improving productivity and utilization of scarce resources in healthcare services; applying hospital administration principles, theories, and practices to analyze, evaluate, recommend solutions to complex problems; developing policies for a large healthcare organization; operational performance management; negotiating and recommending policy and/or program changes; analyze and evaluate healthcare program operations.

You will be rated on the following Competencies for this position:


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary but also demands some standing, walking, bending, lifting, and carrying of charts, folders. forms. and miscellaneous supplies to various locations within the HCS for meetings. The incumbent frequently walks to various parts of the health care system including patient care areas.

Work Environment: Work is typically primarily performed in an adequately lighted and climate-controlled office and meeting rooms. At times, the incumbent may need to meet with staff or patients in the Urgent Care Center and inpatient units. May require occasional
travel.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.