The Senate Sergeant at Arms is seeking a Photographic Services Specialist. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted.
Summary
The Senate Sergeant at Arms is seeking a Photographic Services Specialist. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted.
Coordinates and schedules Photographic Services staff, resources, and assignments for both scheduled and ad hoc requests. Provides customer service and support to Senate offices and various stakeholders to coordinate and support efficient workflow and delivery of timebound requests. Performs administrative duties such as creating reports, updating website content, and performing user acceptance testing, which inform and support office decisions. Provides support to stakeholders in navigating photographic services tools and systems by gathering and interpreting customer feedback and offering solutions based on established processes. Improves end user experience by escalating issues, when needed. Other duties as assigned.
For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL.
Qualifications
Other Duties/ Responsibilities
Supports market research on product development/ enhancement to support the photo studio.
Required Work Experience
Three (3) to five (5) years of progressively responsible experience in customer service.
Required Special Skills/ Knowledge
As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.
Excellent communication, presentation, active listening, and facilitation skills.
Strong interpersonal skills with the ability to communicate and engage effectively with stakeholders at all levels.
Knowledge in Microsoft products.
Ability to multitask and prioritize assignments, maintaining deadlines in fast-paced, customer-centric environment.
Ability to convey information effectively while exercising sound judgement and maintaining discretion when interacting with Senate staff, and the general public, when answering questions or fulfilling service requests.
Ability to learn Photographic Services standards and procedures, and ensure they are applied to all scheduling tools and service systems.
Desired Qualifications
Experience supporting scheduling, service coordination, or workflow tracking in a customer-facing environment.
Experience serving as a primary point of contact for customers, clients, or stakeholders with competing priorities and deadlines.
Demonstrated success in maintaining records, reports, trackers, or other tools that support operational efficiency.
Experience supporting or testing service tools, websites, or systems used for customer or workflow management.
Experience working in a fast-paced, high-visibility, deadline-driven environment.
Familiarity with photography, creative services, or visual communications support is a plus.
Demonstrated ability to succeed in complex organizational environments; familiarity with Senate operations and workflows, or the interest and ability to quickly learn them, strongly preferred.
Working Conditions
Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during a lapse, in inclement weather, on holidays, and during late night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted.
This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during a lapse, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.
Sedentary (carrying items less than 25 pounds).
The person in this position needs to move about inside the office to access filing cabinets, office machinery, etc.
The person in this position needs to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
The person in this position must be able to exchange and communicate accurate information verbally and be able to hear.
Education
High School Diploma/ GED.
Additional information
The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws.
This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email SAARecruitment@saa.senate.gov with “Applicant Accommodation” in the subject line.
No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated by a panel on the quality and extent of your total accomplishments, experience, and education. Highly qualified candidates may be interviewed and a reference check conducted.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.
Subject to background/security investigation.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants must apply for jobs online using this link: https://sen.gov/YO0NL. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.
Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.
Subject to background/security investigation.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants must apply for jobs online using this link: https://sen.gov/YO0NL. Paper application materials, resumes and attachments that are sent via email, mail or brought in-person will not be considered or accepted. All applicants MUST attach their documents to the online employment application.
