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Staff Assistant

Department of Veterans Affairs
Veterans Benefits Administration
Veterans Benefits Administration

Summary

The Staff Assistant, in the Director's Office of the Regional Office, Veterans Benefits Administration, reviews plan, analyzes and develops program requirements, establishes and revises operating procedures, reviews operations, and provides technical assistance.

Overview

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Accepting applications
Posted this week · Apply by 06/12/26
Due by 11:59 p.m. ET on June 12, 2026
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—Ad-hoc telework may be authorized as determined by the agency policy.
Remote job
No
Relocation expenses reimbursed
No
Salary
$61,722 - $97,087 per year
Pay scale & grade
GS 9 - 11
Promotion potential
11
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Other
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
317-26-JM-12972512-NBU
Control number
871404600

This job is open to

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Clarification from the agency

This vacancy announcement is open ONLY to current, permanent St. Petersburg, FL, VBA Regional Office employees and current/former VA employees who are CTAP eligible. For this job announcement, Fiduciary Hub bargaining unit employees in the commuting area are considered facility employees.

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Duties

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Typical duties include, but are not limited to:

  • Serves as assistant to Director and provides administrative and technical support to office staff.
  • Troubleshoots administrative operations, processes, and procedures to improve processes and resolve discrepancies in administrative operations.
  • Analyzes and evaluates written material coming into Director's Office and places controls and distributes to appropriate elements.
  • Establishes internal deadlines for completion of reports and projects and follows up with Division leadership on pending assignments.
  • Researches and analyzes information to determine the status of significant issues, to assist the senior leadership and staff in the decision- making process.
  • Regularly monitors pertinent timekeeping records to detect anomalies or deviations.
  • Devises and oversees development of reporting systems.
  • Serves as the Alternate Coordinator for the Regional Office programs.
  • Formatting, editing, and distributing standard documents and correspondence; coordinating travel; tracking actions items.
  • Schedules appointments, meetings, and conferences; managing the Director's calendar; and screening telephone calls and visitors to the Director's office.

Promotion Potential: Promotion to the GS -11. The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday 8:00 am - 4:30 pm
Compressed/Flexible: Not Available
Telework: Ad-Hoc telework may be authorized as determined by the agency policy.
Virtual: This is not a virtual position.
Position Description/PD#: Staff Assistant GS-09: 410140, GS-11: 410130
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: No

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

  • Your performance and conduct;
  • The needs and interests of the agency;
  • Whether your continued employment would advance organizational goals of the agency or the Government; and
  • Whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:
  • You must be a U.S. Citizen to apply for this job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • You may be required to serve a probationary or trial period.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
  • Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:06/12/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
  • For a GS-09 position you must have served 52 weeks at the GS-07.
  • For a GS-11 position you must have served 52 weeks at the GS-09.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below:

GS-09 Grade Level:
  • Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-07). Demonstrated experience providing administrative assistance and staff support. Examples of specialized experience include, but not limited to, ensuring that priorities and deadlines are met on administrative programs and/or projects, establishing and monitoring deadlines, coordinating administrative and quasi-technical correspondence; and handling and shifting priorities of a sensitive nature.
OR
  • Education Substitution: You may substitute education for the required experience. To qualify based on education you must have:
    • A master's or equivalent graduate degree in an accredited or pre-accredited college or university; or
    • 2 full years of progressively higher-level graduate education leading to such a degree in a field related to the duties of this position.
OR
  • Equivalent combinations of Specialized Experience (1) and Graduate level education (2). (To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond one year by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.)
GS-11 Grade Level:
  • Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-9). In addition to the experience required at the GS-9 level, the applicant must document experience using applying knowledge of administrative concepts, principles and practices in the administrative support of a program office or service line; independently setting priorities, communicating in writing through preparation of written reports, policies, decision memos and/or briefing materials; communicating orally in presenting information to management. Identifying, analyzing and resolving problems without supervisory intervention using tact and diplomacy.
OR
  • Education substitution of a Ph.D. or equivalent doctoral degree.
OR
  • Three (3) full years of progressively higher-level graduate education leading to such a degree or a LL.M., if related obtained in an accredited college or university.
OR
  • Equivalent combinations of Specialized Experience (1) and Graduate level education (2). (To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 9. Add the two percentages. The total percentage must equal at least 100 percent to qualify).
Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements:The work is primarily sedentary, although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

GS-09: A master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree in afield related to the duties of this position.

GS-11: Education substitution of a Ph.D. or equivalent doctoral degree.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information).

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  • Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial);listens to others, attends to nonverbal cues, and responds appropriately.
  • Written Communication- Expresses facts and ideas in writing in a succinct and organized manner.
  • Attention to Detail- Is thorough when performing work and conscientious about attending to detail.
  • Technical Application- Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
To preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/12972512

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Veterans Benefits Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans and their families. The VBA has been undergoing a major transformation that is people-centric, results-oriented and forward-looking, and which includes integration of solutions that will ensure total lifelong engagement with service members, veterans and their families.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.

Agency contact information

Jessica McNeal
Phone
601-368-4951
Email
jessica.mcneal@va.gov
Address
St Petersburg Regional Benefit Office
9500 Bay Pines Boulevard
Bay Pines, FL 33744
US

Visit our careers page

Learn more about what it's like to work at Veterans Benefits Administration, what the agency does, and about the types of careers this agency offers.

http://www.va.gov/jobs

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