Clarification from the agency

This position is only open to CNIC NAF employees currently working at NSA Panama City.

• Operates a professional Department of Defense (DoD) Recreational Lodging operation, consistent with those services and amenities provided in a similar commercial business.
• Oversees the day-to-day management and maintenance of the Recreational Lodging property and ensures that all discrepancies are corrected in a timely manner.
• Establishes and manages a proactive guest relations and communication program to achieve and maintain superb customer service ratings.
• Manages Guest Comment Card Program; responds to and resolves guest issues.
• Develops and implements a continuous marketing program to ensure a high level of occupancy year-round.
• Prepares and participates in the development and execution of the installation MWR Recreational Lodging business plan, annual budget and capital plan that accurately reflect the property's potential business plan.
• Develops and implements rental rates.
• Ensures proper budgetary and accounting policies are implemented, providing effective cost control measures so a minimum self-sufficiency of 100% is maintained for the program.
• Manages and purchases Furniture Fixture & Equipment (FF&E), supplies and equipment to maintain the facility.
• Reviews all financial documents for accuracy and forwards to the Fleet Readiness business office for processing. Establishes internal controls to protect income, property, vehicles, resale, supplies and records.
• Reviews monthly financial reports, compares to budget, and provides execution explanations for higher-level local and regional review.
• Partners with other MWR programs for awareness and cohesiveness in support of the enterprise mission.
• Maintains accountability for the requisition, receipt, and storage of all inventories, consumable, non-consumable, minor property and fixed assets.
• Coordinates with fiscal oversight during reviews of minor property and fixed assets.
• Plans and implements renovations/repairs and reviews work in progress; primary liaison for recapitalization projects.
• Performs regular analysis of projected projects and programs; considers operating budget, staffing requirements, plans trends, command mission and changing population.
• Manages property information and consistency for the site, central reservations, and online bookings.
• Ensures the cleanliness and maintenance of all assigned buildings and grounds; reports and
  manages to completions hazardous conditions to proper authority. Performs weekly, monthly, and annual inspections of all spaces within the area of responsibility, documenting discrepancies and ensuring prompt resolution.
• Assists with the preparation and implementation of emergency plans, evacuation procedures, and clean up.
• Monitors associated contracts, Memorandums of Agreement or Understanding (MOA/MOU) in Area of Responsibility (AOR).
• Develops performance work statements for contract services and measures compliance through inspections, audits, and customer critiques.
• Ensures program complies with Local and Regional program policies, regulations, and procedures, and higher-level Navy and DoD instructions, regulations and program standards.
• Prepares reports for higher authority and analyzes, evaluates and implements instructions and notices from higher authority.
• Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.
• Ensures staff receive proper training to fulfill requirements of their positions.
• Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
• Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary.
• Conducts annual performance review, to include Individual Development Plan (IDP), for each staff member.
• Provides immediate supervisory technical oversight for subordinates that may include NF-1, NF-2, and/or NA-2 positions and below.
• Selects and oversees up to 2 volunteer camp hosts (RV Parks only).
• Performs other duties as assigned.

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• The work requires standing, sitting, walking and lifting 40 pounds or more while performing duties.
• Ability to obtain and maintain a valid state driver’s license to drive a government vehicle in the performance of duties. License must be obtained within 90 days of being placed in the position.
• Must be a current CNIC NAF employee at NSA Panama City.
• Must upload most recent SF-50 or Personnel Action Report (PAR) to application.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:

• Knowledge gained through relevant education and training (i.e., bachelor's degree in Recreation, Marketing, Business or closely related field) and/or equivalent recreation related work experience.
• Combination of experience related to customer service and or activity based functions.
• Ability to work independently, make sound decisions and have the ability to effectively communicate both orally and in writing.
• Knowledge of recreational programs.
• Knowledge of the goals, principles, techniques and methods of procedure used in organizing, planning and conducting all types of activities.
• Knowledge of the entire scope of activities and their suitability in the Community Recreation Program for individuals and groups of varying demographics, ages and interests.
• Ability to create, negotiate, implement and sustain partnerships via various MWR agreements.
• Ability to maintain a clear and accurate database.
• Ability to represent the department and speak in front of both small and large groups.
• Knowledge of recreational and entertainment events.
• Program planning and leadership skills to devise and implement a leisure and social recreation program that will stimulate and sustain the interest of participants and challenge participants that they may benefit from the social values to be derived from recreational activities.
• Ability to communicate effectively both orally and in writing.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.