As a Fleet Specialty Support Division Director, you will provide executive leadership and oversight for customer relationship management and enterprise fleet support for GSA Fleet products and services.
Location of Position: GSA, Federal Acquisition Service (FAS), Office of Fleet Management, Fleet Customer Service Center.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Summary
As a Fleet Specialty Support Division Director, you will provide executive leadership and oversight for customer relationship management and enterprise fleet support for GSA Fleet products and services.
Location of Position: GSA, Federal Acquisition Service (FAS), Office of Fleet Management, Fleet Customer Service Center.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Your application will be considered if you are a:
GSA employee employeed in the Federal Acquisition Service(FAS).
GSA surplus or displaced employee in the local commuting area who qualify for the Career Transition Assistance Program (CTAP)
You must be serving on career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.
Position can be filled in any of the following locations: Monterey Park, CA; Hartford, CT; Cocoa, FL; Manchester, NH; Chadds Ford, PA; Chesapeake, VA; Springfield, VA; Edison, NJ; Vancouver, WA; Washington, DC; Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO; Fort Worth, TX; Lakewood, CO; San Francisco, CA; Tacoma, WA; Norfolk, VA; Orlando, FL; Tampa, FL; Houston, TX; San Antonio, TX; San Diego, CA; Los Angeles, CA; Phoenix, AZ; Columbia, SC; Spokane, WA; Detroit, MI; Indianapolis, IN.
The Federal Acquisition Service (FAS), Office of Fleet Management, Fleet Customer Service Center is responsible for providing safe, reliable, low-cost fleet management solutions for customers to effectively and efficiently meet their missions and mandates.
As a Fleet Specialty Support Division Director, you will provideexecutive leadership and oversight for customer relationship management and enterprise fleet support for GSA Fleet products and services delivered to Federal agencies and authorized users within an assigned customer area.
You will perform the following duties:
Provide executive oversight and strategic direction for the delivery of GSA Fleet customer support service across all customer segments, including Military, Civilian, and Specialty agencies; overseeing support for the full lifecycle of fleet products and services, including vehicle ownership, leasing solutions, maintenance coordination, reporting, utilization and lifecycle management.
Serve as a senior advisor on operational performance, customer satisfaction, and emerging trends that affect fleet service delivery; providing recommendations on customer support strategy, service enhancements, and program adjustments to improve compliance, efficiency, and customer satisfaction.
Develop and monitor service performance standards, including response times, accuracy of transactions, and resolution of customer inquiries; supporting agency readiness and operational continuity by proactively anticipating customer needs and providing tailored solutions.
Collaborate with internal and external stakeholders to align resources, streamline workflows and ensure agency-specific requirements are addressed; builds and maintains strong, strategic relationships with agency leadership to ensure fleet support services are aligned with mission requirements and tailored to customer priorities. Monitor regulatory and policy developments to ensure compliance in all customer support operations.
Provide leadership and direction through subordinate managers and supervisors who oversee the customer support operations; ensures that managers communicate clearly and consistently with employees regarding priorities, objectives, performance standards, and service expectations to ensure workload is effectively managed and work is executed in compliance with policies, regulations, and customer commitments.
Direct Deposit of salary check to financial organization required.
Meet all eligibility criteria within 30 days of the closing date
Register with the Selective Service if you are a male born after 12/31/1959
Meet time-in-grade within 30 days of the closing date, if applicable
US Citizenship or National (Residents of American Samoa and Swains Island)
If selected, you must meet the following conditions:
Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 5 investigation level). You must be granted this clearance before you can start the job.
Any applicant tentatively selected for this position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Appointment to the position will be contingent upon a negative drug test result.
Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position
Serve a one year supervisory or managerial probationary period, if required.
Qualifications
For each job on your resume, provide:
the exact dates you held each job (from month/year to month/year)
number of hours per week you worked (if part time).
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
The GS-15 salary range starts at $147,945.00 per year.
To qualify, you must have at least one year of specialized experience equivalent to the GS-14 level or higher in the Federal service.
Specialized experience is experience assisting with the planning, directing, and execution of all fleet management programs and operational functions. Such experience must include:
Planning and determining the appropriate vehicle needs and requirements for diverse customer agencies (e.g., lifecycle management, fleet optimization, and cost-efficiency strategies);
Building and maintaining strong relationships with stakeholders across various organizations (e.g., senior executives, acquisition partners, and external vendors) to support mission delivery and enterprise-wide outcomes;
Providing strategic direction and oversight into customer-facing fleet operations and services (e.g., performance management, service delivery metrics, and continuous process improvement initiatives);
Leading, mentoring, and/or managing diverse and multidisciplinary fleet management teams (e.g., setting performance expectations for the workforce, developing workforce capabilities for the team, and fostering a high-performance culture); AND
Managing large-scale fleet programs with national scope, including oversight of multiple locations, customers, or business lines.
Education
This job does not have an education qualification requirement.
Additional information
Candidates will not be hired based on their race, sex, color, religion, or national origin.
Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.
If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage.
Relocation-related expenses are not approved and will be your responsibility.
On a case-by-case basis, the following incentives may be approved:
Recruitment incentive if you are new to the federal government
Relocation incentive if you are a current federal employee
Credit toward vacation leave if you are new to the federal government
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 11 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
A panel of Subject Matter Experts (SMEs) will review the resumes of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.
Knowledge of fleet management program operations and activities, governing laws, regulations, methodologies and policies to provide technical guidance and assistance related to fleet strategies that optimize operational performance and cost control.
Skill in written and oral communications to give clear and concise recommendations on customer support strategy, service enhancements and program adjustments to improve compliance, efficiency and customer satisfaction.
Skill in developing and monitoring service performance standards, response times, accuracy of transactions and resolution of customer inquiries.
Skill in collaborating across teams concerning fleet support services monitoring regulatory and policy developments ensuring compliance in all customer support operations to align resources, streamline workflows and ensure that requirements are addressed.
Skill in overseeing and communicating performance measures and managing employee outputs to meet program objectives enhancing workforce capabilities and aligning personnel skills with evolving program needs.
Demonstration of these KSAs must be supported by your resume. Applicants should also make note of each KSA, as you will be asked to address them later in the application process.
Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA’s Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Health insurance (choose from a wide range of plans)
Life insurance coverage with several options
Sick leave and vacation time, including 11 paid holidays per year
Thrift Savings Plan (similar to a 401(k) plan)
Flexible work schedules
Transit and child care subsidies
Flexible spending accounts
Long-term care insurance
Training and development
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume should not exceed 2 pages and must demonstrate the specialized experience related to the position for which you are applying. Your resume must contain the following information:
Name, address, telephone number, email address;
Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.
Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.
Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.
GSA OIG Employees: Submit latest SF 50 (other than award SF 50)
If you are CTAP Eligible - Submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process. Please see Required Documents for additional details.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).
Need Assistance?
Questions or issues completing an application and/or submitting documentation - contact fedhirehelp@applygovernment.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays.
Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline
You must receive HR approval before deviating from these instructions.
Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Federal Acquisition Service
General Service Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street, NW
Washington, District of Columbia 20405
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.
Thank you for your interest in working for the U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume should not exceed 2 pages and must demonstrate the specialized experience related to the position for which you are applying. Your resume must contain the following information:
Name, address, telephone number, email address;
Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.
Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.
Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.
GSA OIG Employees: Submit latest SF 50 (other than award SF 50)
If you are CTAP Eligible - Submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
Current or Former Political Appointees: Submit SF-50.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.
To begin, click the Apply Online button on the vacancy announcement.
Sign in or register on USAJobs and select a resume and documents to include in your application.
Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process. Please see Required Documents for additional details.
Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).
Need Assistance?
Questions or issues completing an application and/or submitting documentation - contact fedhirehelp@applygovernment.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays.
Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline
You must receive HR approval before deviating from these instructions.
Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
GSA, Federal Acquisition Service
General Service Administration (GSA)
Office of Human Resources Management (OHRM)
1800 F Street, NW
Washington, District of Columbia 20405
United States
Next steps
After the closing date/deadline:
ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.
Thank you for your interest in working for the U.S. General Services Administration!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
