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GUEST SERVICES MANAGER

Department of the Air Force
Air Force Materiel Command

Summary


About the position: This position will be assigned to The High Desert Inn-Lodging Facility on Edwards AFB, Ca.

This is a Regular Full Time (RFT) position with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave.


Overview

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Accepting applications
Posted today · Apply by 06/10/26
Due by 11:59 p.m. ET on June 10, 2026
Location
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$21.96 - $25 per hour
Pay scale & grade
NF 3
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Not required
Appointment type
Term - 12 Months
Occupations and job series
Supervisory status
Yes
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
26-6ZFSVL331957
Control number
870796600

This job is open to

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Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

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  • Responsible for the efficient and economical operation of the Lodging Guest Reception, which include both reservations and front desk operations.
  • Accepts request from reservations-group and individual, according to space availability.
  • Orders and issues non availability numbers when adequate quarters are not available and assigns eligible TDY travelers to commercial contracts quarters.
  • Registers and assigns rooms to guests, issues room keys, and may escort guest to rooms when called for.
  • Calculates and posts charges to patron's accounts and balances totals with control records.
  • Accepts payment, makes change, and presents departing guest's checkout statements.Prepares and safeguards cash receipts, prepares daily cashier's report., daily activity report, and may prepare consolidated daily activity reports.
  • Maintains daily quarters occupancy and current checkout lists, acts on special requests from guests for service, operates a telephone system for guest use, ensures the availability of information on local area dining, lodging and tourism is available for guests, provides emergency notification for guests, ensure that personal belongings deposited by guest or found are safeguarded, ensures a night audit is performed daily.
  • Ensures cleanliness of lobby and reception area.
  • Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase.
  • As time permits, performs non-supervisory duties as Guest Services Representative in the lodging guest reception unit.
  • Implements corrective actions within authority to resolve work problems.
  • Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors.
  • Supports and explains management programs to subordinates.
  • Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions.
  • Advises and counsels workers on how to improve their performance and explains new work techniques.
  • Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness.
  • Performs other related duties as assigned.


If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12972314

Requirements

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Conditions of employment

  • This position requires the incumbent to complete a background investigation with favorable results.
  • Must be of legal age to sell alcoholic beverages to patrons.
  • May be required to work an uncommon tour of duty to include evenings, night, weekends, holidays and family down days.
  • Term Position not to exceed one year.
  • To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/10/2026

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

  • Must have functional experience and demonstrated a mastery of front desk operations from either military or civilian hotel operation and the ability to build teams and work with others.
  • Applicant must have experience in clerical or cashier work of any kind which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
  • Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
  • Must be able to read, speak, and write in English.
  • Must meet state and legal age requirement for sale of alcoholic beverages.
  • Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI)


You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

  • Individual must fully meet qualification/eligibility/background requirements for this position.
  • U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.
  • Male applicants born after December 31, 1959 must be registered for Selective Service.
  • Direct deposit is required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • A probationary period may be required.
  • Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
  • Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
  • Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
  • This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
  • This position is not included in a bargaining unit.
  • Union Name AFGE and Local or Chapter Number Local 1406.
  • Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.

Air Force Materiel Command

Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF).
Employment on Edwards AFB allows you to support the most active and cutting-edge aerospace testing center in the world. This is the birthplace of the Apollo program and the site of the first human flight to break the sound barrier. As Edwards continues to test the cutting-edge technology of the future, NAF is a vital element in supporting more than 10,000 personnel who live, work and play here as they carry out The Mission.

Agency contact information

Edwards NAF HR Office
Email
412FSS.NAFHRO@us.af.mil
Address
Edwards Sustainment Services Flight
412 FSS/FSCN
5 N. Seller Ave
Edwards AFB, CA 93524-1250
US

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