Clarification from the agency

Open to Current and Permanent, VA Employees, Current and Permanent Federal employees, Veteran's with VEOA eligibility, Schedule A Eligibles and ICTAP/CTAP Eligibles. 1st Consideration will be current VISN 22 and VHA employees, 2nd Consideration will be VA employees, 3rd Consideration will be Federal employees, Veterans, and Schedule A Eligibles.

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The Executive Leadership Team is seeking a highly innovative/efficient individual for a detail assignment into the position of Health System Administrator (Associate Director of Ambulatory Care Services).

The Associate Director of Ambulatory Care Services position reports to the Medical Center Director. The position serves as a full member of the VA Greater Los Angeles Healthcare System (VAGLAHS) senior management team, and works daily with the Director, Deputy Director, Associate Director (Operations), Associate Director (Resources) Chief of Staff, and Associate Director for Patient Care Services. VA Greater Los Angeles Healthcare System is a Level 1a major interdisciplinary teaching facility with service-lines serving medical and surgical inpatients and outpatients, with an Emergency Department, and multiple Community Based Outpatient Clinics while offering a full range of patient-care services to over 100,000 Veterans.

The Associate Director of Ambulatory Care Services has full delegated line authority and responsibility for executive level management of the VAGLAHS System of Clinics to include the Ambulatory Care Centers of West Los Angeles, Sepulveda, Los Angeles, and administrative operations of VA Community Clinics (Lancaster, Bakersfield, Ventura, East Los Angeles, San Gabriel Valley, San Luis Obispo, Santa Barbara, Santa Maria). Direct reports consist of site managers, a Health Systems Specialist, and the Office of the Veteran Experience Chief (CXO).

Major duties include, but are not limited to the following:

• Lead system-wide planning, coordination, and monitoring of ambulatory care and ancillary service lines (e.g., imaging, lab, pharmacy, rehab, respiratory therapy, nutrition) to ensure high-quality, integrated outpatient services across main centers and CBOCs.
• Develop and implement strategic goals and performance metrics, aligning with VHA, VISN, and VAGLAHS priorities and policies.
• Oversee access management across ambulatory clinics and ancillary services. Collaborate with Service Lines and CBOCs to streamline consults, scheduling, and throughput.
• Identify barriers in patient access and drive process improvements using clinic performance data
• Implement and standardize care coordination best practices to ensure seamless transitions between primary care, specialty, and ancillary services.
• Manage administrative, financial, space, and staffing allocations for ambulatory and ancillary programs.
• Prepare and monitor budgets, financial reports, and cost-saving initiatives.
• Ensure utilization of EHR/metrics to drive data-informed decisions on workflow, resource use, and service delivery.
• Promote adherence to VHA PACT model and ambulatory care guidelines
• Lead continuous quality improvement-conduct regular audits, address compliance issues, and implement corrective action plans.
• Collaborate with accreditation and regulatory leaders to maintain compliance with Joint Commission and other standards.
• Directly or indirectly supervise Ambulatory Care managers and ancillary service leaders; oversee recruitment, training, performance development, retention, and succession planning across services
• Mentor and coach staff to support career development and readiness for leadership roles.
• Promote a multidisciplinary, team-based ambulatory environment.
• Serve as liaison between clinical, administrative, academic, research, and external partners to optimize ambulatory and ancillary operations
• Present program updates, performance metrics, and improvement initiatives to VAGLAHS leadership, VISN partners, and professional forums.
• Facilitate interdisciplinary committees to drive collaboration, standardization of policies, and process efficiency.
• Review, interpret, and implement VHA and local policies for ambulatory and ancillary services; recommend policy enhancements.
• Standardize clinical and operational procedures across outpatient sites and community clinics.
• Lead adoption of new initiatives (e.g., telehealth, patient-centered care, Lean methodology).

Work Schedule: Monday - Friday, 7:30 am to 4:00 pm PST
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Health System Administrator (Associate Director of Ambulatory Care Services) / PD99902S
Relocation/Recruitment Incentives: May be Authorized.
Permanent Change of Station (PCS): PCS is Authorized.
Financial Disclosure Report: Required

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/10/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/ or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: missions, organizations, programs, and requirements of health care delivery systems; regulations and standards of various regulatory and credentialing groups; and government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Applicants must also possess management ability to delegate authority, evaluate, and oversee people and programs, recognize and adapt to changing priorities; and knowledge of the interrelationships and interdependencies among various medical and administrative services and programs.

You will be rated on the following Competencies for this position:

• Administration and Management
• Decision Making
• Financial Management
• Human Capital Management
• Organizational Awareness

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is sedentary, and the employee may sit comfortably. There may be some walking, standing, bending, carrying of light items, driving of an automobile, etc. Fieldwork may involve traveling to interviews, meetings, and sources of information. Work is usually performed in offices, meeting rooms, schools or similar settings. The position may involve travel, including the normal everyday risks of auto, bus, rail and air transportation.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.