This position is located in the National Oceanic and Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS), Alaska Regional Office (AKRO), Information Services Division (ISD), with 1 vacancy in Juneau, AK or Anchorage, AK.
This position is also announced under vacancy number NMFS AKRO-26-12967730-DE, which is open to all US Citizens or Nationals. You must apply to both announcements if you want to be considered for both.
Summary
This position is located in the National Oceanic and Atmospheric Administration (NOAA), National Marine Fisheries Service (NMFS), Alaska Regional Office (AKRO), Information Services Division (ISD), with 1 vacancy in Juneau, AK or Anchorage, AK.
This position is also announced under vacancy number NMFS AKRO-26-12967730-DE, which is open to all US Citizens or Nationals. You must apply to both announcements if you want to be considered for both.
Open to current or former Federal employees w/permanent competitive status; OR those eligible under a non-competitive appointing authority (e.g. Indiv. w/Disabilities, Pathways Interns & Recent Grads who are eligible for conversion, etc.); NOAA Corps; OR current or former employees who are serving, or previously served on temp or term appmt in land mgmt agency; OR veterans w/preference or those separated from armed forces under honorable conditions after 3+ yrs of continuous service.
As an IT Specialist (Customer Support), you will perform the following duties:
Serve as an independent Customer Support Information Technology (IT) Specialist on the Information Technology help desk team. Assist customers with the resolution of Information Technology services, software and hardware problems encountered. Identify the nature of the customer's problems, to include loss of service, impact to the customer and the customer's expectations or needs for a resolution.
Install, configure, troubleshoot, and maintain customer hardware and software, including assisting in the operation, installation and maintenance of equipment. Manage issues relative to desktop and web email access.
Communicate help desk issues with other team members to ensure knowledge sharing. Draft software training instructions and manuals and distribute to end users and provide end user training on software products used by staff. Participate in enterprise collaboration and working groups to improve processes.
Perform personal property accountability for IT assets or exit clearance procedures to ensure that all assigned property is appropriately accounted for.
NOTE: These duties are described at the full performance level of the ZP-3; the ZP-2 is developmental leading to such performance.
Throughout the recruitment and hiring process we will be communicating with you via email; therefore, it is imperative that the email address you provide when applying for this vacancy remains active. Should your email address change, please notify the point of contact identified in the vacancy announcement as soon as possible so that we can update our system.
This position will be filled under the DOC Alternative Personnel System (CAPS). Under CAPS, positions are classified by career, pay plan, and pay band.
The ZP-2 is equivalent to the GS-07/09.
The ZP-3 is equivalent to the GS-11/12.
The Full Performance Level (FPL) is the ZP-3.
Key Requirements:
Applicants must be U.S. Citizens.
Suitable for Federal employment, as determined by background investigation.
More requirements are listed under Qualifications and Additional Information.
Must be registered for Selective Service, if applicable (www.sss.gov)
Qualification requirements must be met by the closing date of the announcement.
If you are a Federal employee applying for a promotion (under merit promotion procedures) you must meet time-in-grade requirements by the closing date of the announcement.
Additional Considerations:
One year probationary period may be required.
Payment of relocation expenses (PCS) is not authorized.
Payment of relocation incentives OR recruitment incentives may be authorized. Note: Relocation incentives are for current federal employees only.
This position is subject to both pre-employment and random drug testing as a condition of employment. Applicants will not be appointed to the position if a verified positive drug test is received.
This position requires Moderate Risk Security Clearance.
Background investigation will be required. Continued employment is subject to applicant's successful completion of security investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.
As a condition of employment for accepting this position, for those required to serve a 1-year probationary period, we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
Your performance and conduct;
Needs and interests of the agency;
Whether your continued employment would advance organizational goals of the agency or the Government; and
Whether your continued employment would advance the efficiency of then Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
EDUCATION: There is no positive education requirement for this position.
To qualify for the 2210 series: IT COMPETENCIES: For all positions individuals qualifying based on experience must also have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
-AND-
SPECIALIZED EXPERIENCE: Applicants must possess one year of specialized experience equivalent in difficulty and responsibility to the next lower grade level in the Federal Service. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position. This experience need not have been in the federal government.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations e.g., professional; philanthropic, religious; spiritual; community, student, social). Volunteer work helps build critical competencies; knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
To qualify at the ZP-2 or GS-07 level: SPECIALIZED EXPERIENCE: In addition to meeting the IT Competencies above, applicants must also possess one full year (52 weeks) of specialized experience equivalent to the ZP-1 or GS-05 in the Federal service. Specialized experience MUST include all of the following:
Assisting with Information Technology (IT) support as part of a team or communicating with customers to assist in with resolving IT issues.
OR
SUBSTITUTION OF EDUCATION: One full year of graduate-level education in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
SUPERIOR ACADEMIC ACHIEVEMENT: Demonstrated by a related bachelor's degree from an accredited college or university with one of the following. NOTE: It is your responsibility to ensure your application clearly states how you meet one of the provisions below (you must attach a copy of your transcripts showing completed degree and, if applicable, proof of national Scholastic Honor Society membership):
A grade point average (GPA) of 2.9 or higher based on a 4.0 scale for all completed undergraduate courses, or those completed in the last 2 full years of undergraduate study;
A GPA of 3.5 or higher based on a 4.0 scale for required courses completed in a major field of study, or those courses completed in a major field of study during the last two years of undergraduate study;
Class standing of upper third of the graduating class in the college, university, or major subdivision of the college;
Membership in a national Scholastic Honor Society certified by the Association of College Honor Societies, excluding freshman honor societies.
To qualify at the ZP-3 or GS-11 level: SPECIALIZED EXPERIENCE: In addition to meeting the IT Competencies above, applicants must also possess one full year (52 weeks) of specialized experience equivalent to the ZP-2 or GS-09 in the Federal service. Specialized experience MUST include all of the following:
Providing application or program support for software, hardware or systems installations, configurations or troubleshooting; and
Providing customer support for Information Technology related issues.
OR
SUBSTITUTION OF EDUCATION: A Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks or 3 full years of progressively higher graduate education leading to a Ph.D. or equivalent doctoral degree.
Education
College Transcript: If you are qualifying based on education, submit a copy of your college transcript that lists college courses detailing each course by the number and department (i.e., Bio 101, Math 210, etc.), name of accredited institution, course title, number of credit hours and grade earned. You must submit evidence that any education completed in a foreign institution is equivalent to U.S. education standards with your resume. You may submit an unofficial copy of the transcript at the initial phase of the application process. If course content cannot be easily identified from the title of the course as listed on your transcript, you must submit an official course description from the college/university that reflects the content at the time the course was taken.
Note: Your college transcript is used to verify successful completion of degree, or college course work. An official college transcript will be required before you can report to duty.
Education completed in colleges or universities outside the United States may be used to meet the above requirements. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: OPM Foreign Education Evaluation.
Additional information
During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
ICTAP and CTAP Candidates: Eligible for selection priority if it is determined that they have exceeded the minimum qualifications by attaining at least a rating of 85 out of 100. Information about ICTAP eligibility is on OPM's Career Transition Resources website at: Employee Guide to Career Transition.
ICTAP applicants MUST submit the following documents:
Copy of your RIF separation notice; notice of proposed removal for failure to relocate; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement;
Copy of your SF-50 "Notification of Personnel Action" documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc;
Copy of your latest performance appraisal including your rating; and
Any documentation from your agency that shows your current promotion potential.
CTAP applicants MUST submit the following documents:
Copy of your specific RIF notice; notice of proposed removal for failure to relocate; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice eligibility for discontinued service retirement, or similar notice).
Copy of your SF-50 "Notification of Personnel Action", noting current position, grade level, and duty location;
Copy of your latest performance appraisal including your rating; and
Any documentation from your agency that shows your current promotion potential.
Non-Competitive Reinstatement to a Higher Grade/Band than Previously Held MUST submit the following documents:
SF-50, "Notification of Personnel Action": You must provide the most current Notification of Personnel Action (SF-50) that verifies career/career-conditional status, title, series, and highest grade level held on a permanent basis for your previous position, AND the SF-50 that verifies your separation date;AND
Performance Appraisal: Most recent performance appraisal showing the official rating of record, signed by a supervisor, or statement why the performance appraisal is unavailable.
NOAA participates in e-Verify, an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that enables participating employers to electronically verify the employment eligibility of their newly hired employees.
The Federal Government is an Equal Opportunity Employer. Candidates will not be hired based on their race, sex, color, religion, or national origin.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and a Job Knowledge Test. The Job Knowledge Test is designed to assess technical and professional expertise directly relevant to the requirements of this announcement. This assessment measures the specialized knowledge and skills accumulated over time, which are critical for successful performance in this position. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Customer Service, Systems Testing and Evaluation, and Technical Competence
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
REQUIRED DOCUMENTS (may be: (1) uploaded directly from your desktop; or (2) uploaded directly from your USAJOBS stored attachments):
1. Resume:
Your resume must be no more than 2 pages. Applicants with resumes exceeding two pages will be removed from consideration. Please review the USAJobs Help Center for additional requirements.
You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume.
If you use your own resume or curriculum vitae, for each work experience at a minimum, your resume should include; job title(s) (including job series and grade, if Federal); description of duties or work performed; starting and ending dates (month and year).
Part-Time work must be clearly identified and include the number of hours per week; if not identified, then work will be assumed to be Full-Time. (NOTE:A full-time work schedule requires most employees to work 33-40 hours during the work week. A part-time schedule requires an employee to work less than full-time, typically 16-32 hours per week.)
2. SF-50, "Notification of Personnel Action: If you are a current or former Federal employee, you must provide the most current Notification of Personnel Action (Form SF-50) that verifies career/career-conditional status, title, series and grade (do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher. Failure to do so will result in an ineligible rating.
3. Veteran's documentation: If you are requesting consideration under Veterans Employment Opportunity Act (VEOA) or Veterans Recruitment Appointment (VRA) you must submit a copy of your Member 4, DD Form 214 stating disposition of discharge or character of service or other valid proof of eligibility (i.e., statement of service that shows service dates AND character of service) and/or any other required supporting documents (VA letter, SF-15, etc). For more information, please click here.
Active Duty Service Members: You must submit a statement of discharge/certification of release or an official written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions no later than 120 days from the date the announcement closes. Enlisted Record Briefs and military identification do NOT qualify as official documentation. If the appropriate information is not submitted to confirm the discharge status, dates of service, etc., you will not be considered for this job opportunity under Veteran Preference procedures. To gain access to your DD-214 online please visit.
4. Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation (see "Additional Information" section)
5. Documentation supporting eligibility for non-competitive appointment: Includes Individuals with Disabilities, 30% Veterans, certain Military Spouses, etc.
6. Unofficial Transcripts: If you are using the substitution of education to meet qualifications, you must submit an unofficial transcript.
7. Documentation supporting NOAA Commissioned Corps: NOAA Form 56-16 or other documentation supporting active duty in NOAA Corps.
OPTIONAL DOCUMENTS:
Performance Appraisals
Incentive Awards
In accordance with 5 CFR 335.103(b)(3), due weight shall be given to performance appraisals and incentive awards during the selection process.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
Click the blue "Apply Online" button.
If you are not a registered USAJOBS user, please create a new account and follow the instructions to complete your application process. If you are a registered user, login to access your existing USAJOBS profile.
As a registered user, select a stored resume and select one or more of your stored documents to attach to your application.
Check the "Certification" box and click the "Apply for this position now!" button located at the bottom of the screen.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you experience technical difficulties during the online application process, please contact the USAJOBS helpdesk
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
To update your application, including supporting documentation:During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
NOAA Office of Human Capital Services (OHCS)
1315 East West Hwy
SSMC4
Silver Spring, MD 20910
US
Next steps
This Job Opportunity Announcement may be used to fill other equivalent positions throughout the Federal government. The position must be alike (e.g.: within the same geographic locations, equivalent grade/band and requires the same qualifications and specialized experience as indicated in this vacancy announcement).
Cost of Living Allowance (COLA) for Juneau, Alaska is 1.49% and Anchorage, Alaska is 1.49% and is not federally taxed. The COLA is not reflected in the locality salary shown in this vacancy announcement. COLAs are exempt from Federal income taxes; post differentials are not.
Salary ranges will vary based on the location. Please visit: OPM Salary Charts for specific salary information related to a specific location.
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website and clicking on "Track Your Online Application." The four points of notification are:
Application Received
Application assessed for qualification;
Referred or Not Referred; and
Selected or Not Selected.
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, Veterans' Preference, proof of disability, etc.).
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
REQUIRED DOCUMENTS (may be: (1) uploaded directly from your desktop; or (2) uploaded directly from your USAJOBS stored attachments):
1. Resume:
Your resume must be no more than 2 pages. Applicants with resumes exceeding two pages will be removed from consideration. Please review the USAJobs Help Center for additional requirements.
You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included in your Resume.
If you use your own resume or curriculum vitae, for each work experience at a minimum, your resume should include; job title(s) (including job series and grade, if Federal); description of duties or work performed; starting and ending dates (month and year).
Part-Time work must be clearly identified and include the number of hours per week; if not identified, then work will be assumed to be Full-Time. (NOTE:A full-time work schedule requires most employees to work 33-40 hours during the work week. A part-time schedule requires an employee to work less than full-time, typically 16-32 hours per week.)
2. SF-50, "Notification of Personnel Action: If you are a current or former Federal employee, you must provide the most current Notification of Personnel Action (Form SF-50) that verifies career/career-conditional status, title, series and grade (do not submit an Award SF-50). Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher. Failure to do so will result in an ineligible rating.
3. Veteran's documentation: If you are requesting consideration under Veterans Employment Opportunity Act (VEOA) or Veterans Recruitment Appointment (VRA) you must submit a copy of your Member 4, DD Form 214 stating disposition of discharge or character of service or other valid proof of eligibility (i.e., statement of service that shows service dates AND character of service) and/or any other required supporting documents (VA letter, SF-15, etc). For more information, please click here.
Active Duty Service Members: You must submit a statement of discharge/certification of release or an official written document from the armed forces that certifies you are expected to be discharged or released from active duty service in the armed forces under honorable conditions no later than 120 days from the date the announcement closes. Enlisted Record Briefs and military identification do NOT qualify as official documentation. If the appropriate information is not submitted to confirm the discharge status, dates of service, etc., you will not be considered for this job opportunity under Veteran Preference procedures. To gain access to your DD-214 online please visit.
4. Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation (see "Additional Information" section)
5. Documentation supporting eligibility for non-competitive appointment: Includes Individuals with Disabilities, 30% Veterans, certain Military Spouses, etc.
6. Unofficial Transcripts: If you are using the substitution of education to meet qualifications, you must submit an unofficial transcript.
7. Documentation supporting NOAA Commissioned Corps: NOAA Form 56-16 or other documentation supporting active duty in NOAA Corps.
OPTIONAL DOCUMENTS:
Performance Appraisals
Incentive Awards
In accordance with 5 CFR 335.103(b)(3), due weight shall be given to performance appraisals and incentive awards during the selection process.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
Click the blue "Apply Online" button.
If you are not a registered USAJOBS user, please create a new account and follow the instructions to complete your application process. If you are a registered user, login to access your existing USAJOBS profile.
As a registered user, select a stored resume and select one or more of your stored documents to attach to your application.
Check the "Certification" box and click the "Apply for this position now!" button located at the bottom of the screen.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you experience technical difficulties during the online application process, please contact the USAJOBS helpdesk
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
To update your application, including supporting documentation:During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
NOAA Office of Human Capital Services (OHCS)
1315 East West Hwy
SSMC4
Silver Spring, MD 20910
US
Next steps
This Job Opportunity Announcement may be used to fill other equivalent positions throughout the Federal government. The position must be alike (e.g.: within the same geographic locations, equivalent grade/band and requires the same qualifications and specialized experience as indicated in this vacancy announcement).
Cost of Living Allowance (COLA) for Juneau, Alaska is 1.49% and Anchorage, Alaska is 1.49% and is not federally taxed. The COLA is not reflected in the locality salary shown in this vacancy announcement. COLAs are exempt from Federal income taxes; post differentials are not.
Salary ranges will vary based on the location. Please visit: OPM Salary Charts for specific salary information related to a specific location.
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website and clicking on "Track Your Online Application." The four points of notification are:
Application Received
Application assessed for qualification;
Referred or Not Referred; and
Selected or Not Selected.
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, Veterans' Preference, proof of disability, etc.).
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
