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Program Specialist

Department of Veterans Affairs
Veterans Health Administration
VA Connecticut Healthcare System

Summary

The Program Specialist will provide administrative support to Physical Medicine & Rehabilitation Service (PM&R) and the Emergency Medicine Service Line. This position is located at the VA Connecticut Healthcare System in West Haven, CT. This position is Full Time at 40 hours/Week.

Overview

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Accepting applications
Posted yesterday · Apply by 06/08/26
Due by 11:59 p.m. ET on June 8, 2026
Location
Work site options
Telework eligible
Yes—as determined by the agency policy.
Remote job
No
Relocation expenses reimbursed
No
Salary
$88,005 - $114,413 per year
Pay scale & grade
GS 11
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You will be expected to travel to VA Connecticut locations for this position.
Appointment type
Permanent
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBTD-12964670-26-KS
Control number
870675300

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Duties

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The duties of this position include but are not limited to the following:

  • Preparing programmatic reports, justifications, charts, graphs, statistical and narrative data for executive level presentations and briefings.
  • Works with leadership to improve effectiveness of workflow and clinical operations.
  • Writes, reviews, and revises documentation, proposals, service agreements, and policies as appropriate.
  • Participates on multi-disciplinary process and action teams to improve operations which cross service lines.
  • Performs budget analyst duties, forecasts, and estimates program requirement.
  • Manages Fund Control Points for two service lines.
  • Validate the cost and distribution of services and equipment to improve accountability, resource control, and efficiency of usage.
  • Manages the procurement and contracting which may include preparing procurement requests, evaluating proposals for work, acting as COTR for procurements, and/or maintaining procurement and contracting records.
  • Advise and assist Leadership to develop, analyze, evaluate, or improve the effectiveness of work methods and procedures, manpower utilization, distribution of work assignments, information, and documentation systems, and similar functions of management to improve the effectiveness of both clinical and administrative work methods.
  • Coordinate the Physiatrists schedules, coordinate meetings, and serve as the program manager overseeing clinical coordination for Physiatry services.
  • Assisting the Polytrauma/TBI program Case Manager ensuring directives, initiatives, policies, and procedures are met.
  • Maintains VA Connecticut Healthcare System program requirements/validation criteria for assigned groups and reviews reports involving trend analyses and follow-up for quality monitors and performance data.
  • Collects and validates utilization data, assuring that all workload data are captured. Reviews data and recommends methods to improve productivity and expand services.
  • Coordinates quality assurance/utilization review activities within the clinic, e.g., patient and satisfaction surveys, clinical pertinence reviews, clinical reminder reports, etc.
  • Prepares all recurring and nonrecurring reports, compiles and analyzes data and gathers information for such reports.
  • Balance various assignments involving different and unrelated management or program analysis, technical processes, and procedures, as well as knowledge of data entry and tracking such as Clinic and Encounter setups, DSS mapping procedures, and review of reports (workload, QM, and budget).
  • Transfer information from one format into another for various presentations.
  • Assists with end of year reports including Tour of Duties, Physicians Proficiencies, and assists with developing goals for Pay for Performance.
  • Assists PM&R Leadership with decisions on appropriate clinical profiles, taking into consideration the number of clinicians, space available, time frame, staff, and clerical support availability etc.
  • Analyzes a variety of workload data to insure integration of data and related workload statistics are entered properly so that the data are captured equally by DSS and VERA programs. Work is done in conjunction with DSS in determining workload related staffing hours that relate the statistical information with manpower for the multiple program areas.
  • Works to develop and implement sound position management principles within the service.
  • Serve as point of contact on all Credentialing and Human Resources (HR) issues, and Contracting Officer's Representative (COR).

Work Schedule: 8:00am-4:30pm Monday-Friday
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD038680
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/08/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Grade Determination: GS-11 Program Specialist - You must qualify based on your specialized experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Preparing programmatic reports for presentations and briefings; analyzing complex and critical data ; attending meetings and conferences and reporting back on information provided; staying informed regarding educational and informational materials that change in policy, procedures, standards, etc. and disseminating to personnel in a timely manner; coordinating clinic schedules, coordinating meetings, assisting in the management of the DSS Labor Mapping and working closely with DSS staff to ensure compliance; work as a fund control point clerk ; work as a Contracting Officer's Technical Representative; acting as the service line point of contact on all Credentialing and Human Resources (HR) issues; improve the effectiveness of work methods and procedures and manpower utilization and assisting with end of year reports . OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related . OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree.
You will be rated on the following Competencies for this position:
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The position involves mobility within clinical areas as well as the rest of the medical center andmay require travel to other sites. The position requires physical and visual acuity. The incumbent must be able to operate a computer terminal and be able to manage multiple activities simultaneously. The incumbent may need to carry reports, bend for filing, and lift up to 20 pounds.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.gov.

Agency contact information

Karina Santos
Email
Karina.Santos@va.gov
Address
VA Connecticut Healthcare System
950 Campbell Avenue
West Haven, CT 6516
US

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