Clarification from the agency

1ST CUT-OFF DATE: 8 JUNE 2026 - SUBSEQUENT CUT-OFF DATES: EVERY 14 CALENDAR DAYS. AREA OF CONSIDERATION: Applicants have to be US citizens who are authorized command-sponsored dependents of civilian or military personnel stationed with official Government Orders at US NAS Sigonella, Italy.

• Performs assigned duties and provides necessary services to authorized patrons, including general information and support of recreation programs.
• Provides information concerning facilities and operation.
• Ensures adherence to regulations, safety and security procedures.
• Assists in maintaining routine reports and/or performs clerical, custodial and/or general maintenance duties.
• Performs numerous functions in support of recreation program delivery to include inventory control, equipment inspection, restocking, point of sale system operation and cash handling.
• Operates a cash register, Point of Sale (POS) system, processes product or service transactions including equipment loan, rentals, resale, and program registration; receives payments and makes change.
• Greets patrons in person, answers the telephone, takes messages, handles customer requests, makes referrals to the appropriate staff member.
• Provides support for recreation event set up and break down.
• Performs other related duties as assigned.

Conditions of employment

• Must satisfactorily complete a background investigation (NACI).
• Will be required to obtain Emergency First Responder or Cardiopulmonary Resuscitation certificate, Cash Handling, C.A.R.E (Controlling Alcohol Risks Effectively), and Customer Service Training within the first 90 days of employment.
• Work schedule is flexible and will vary as required by the needs of the program to include morning, night, weekend, and holiday shifts as well as split days off.
• Male candidates born after December 31, 1959, and at least 18 years of age, are required to certify that they have registered with the Selective Service System (Attach proof of registration).
• Candidates must be in possession of No-Fee government passport, Italian mission visa, Sponsor's Orders or Command-sponsorship authorization, and Sojourner's permit or application letter.
• APPLICANTS MUST BE AT LEAST 18 YEARS OLD.
• Work may require sitting, walking, long periods of standing, bending and lifting of moderately heavy items up to 40 pounds without assistance and occasional lifting of heavier items with assistance.
• Work is primarily performed indoors; however, may require some outdoor work from time to time. Expect everyday risks and discomforts associated with the work environment and/or the specific activity.

Qualifications

Qualification Requirements: Three (3) months of general experience OR high school graduation (or GED/equivalent).

General Experience: any type of work that demonstrates the applicant's ability to perform the work of the position.

Qualified candidates will also be rated and ranked by the following Knowledge, Skills and Abilities (KSA's) to determine order of referral:

• Knowledge of the MWR department in order to answer customer questions and/or refer customers to the appropriate activity.
• Skilled in keyboarding to include operation of point of sale systems as well as desktop computers.
• Ability to read and comprehend in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides.
• Ability to perform basic custodial tasks (e.g., sweeping, mopping, vacuuming, wiping, dusting, etc.).
• Ability to identify customer needs, deliver expected service and/or resolve routine customer issues.
• Ability to communicate effectively both orally and in writing.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above. All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Note: The NATO Status of Forces Agreement (SOFA) between Italy and the United States prohibits the hiring of any person who holds Italian citizenship and is considered a Dual National by the Italian Government into any U.S. position. Those U.S. citizens who are considered "ordinarily resident" in Italy are also ineligible for employment by U.S. commands and activities in Italy. Contractors and their family members are also ineligible if they do not have civilian component status.