Clarification from the agency

Open to current, permanent employees of Members Service, including outpatient clinics where this vacancy is located including Title 38, Hybrid Title 38, and VCS employees covered by VA/OPM Interchange Agreements and those eligible under CTAP. This does not include temporary, term, or intermittent appointments.

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Major duties of the position include, but are not limited to the following:

• Develops written correspondence, reports, and presentations that communicate clear, actionable recommendations to leadership based on research, analysis, and evaluation.
• Organizes and prioritizes work by setting goals, coordinating with stakeholders, monitoring progress, and ensuring timely completion of assignments.
• Communicates information effectively to individuals and groups by tailoring messages to the audience, presenting
  findings clearly, and actively listening to support leadership decision-making.
• Provides advice and direct support to the HRC Director, Deputy Director, and Administrative Officer by executing and overseeing tasks and projects related to HRC operations, compliance, reporting, risk, business initiatives, and leadership priorities.
• Maintains confidentiality, conducts research and follow-up on team matters, assists with special projects, and facilitates meetings, briefings, and coordination activities.
• Serves as the HRC ePerformance liaison by maintaining accurate organizational data, ensuring all positions have assigned performance plans monitored throughout the performance appraisal cycle, managing the HRC Director's Office administrative library, and
  assisting management with creating, updating, and closing plans to meet required milestones and deadlines.
• Coordinates and supports employee survey and engagement initiatives by analyzing organizational climate indicators, organizing and maintaining accurate organizational information, facilitating communication channels with leadership and staff, and tracking the
  implementation and completion of engagement and improvement activities across HRC teams.
• Supports employee engagement efforts year-round by monitoring engagement indicators, gathering feedback, identifying barriers, and assisting teams in implementing engagement-focused improvements.
• Collects, interprets, and summarizes qualitative and quantitative data to identify trends, diagnose issues, and support informed decision-making by leadership.
• Designs, develops, and delivers written correspondence and reports as well as oral presentations to provide leadership with clear, useful findings and recommendations based on research, analysis, and evaluations.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/28/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year (52 weeks) of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) Analyzing complex data from multiple platforms and reporting results to organizational leadership; (2) Reviewing employee performance plans for compliance within a large organization; (3) Executing tasks/projects pertaining to organizational operations/business processes; and (4) Developing data capture content for program management progress tracking.

Education: To qualify based on education for this grade level you must have:

• Ph.D. or equivalent doctoral degree OR,
• 3 full years of progressively higher level graduate education leading to such a degree OR,
• LL.M., if related.
• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., (if related).

You will be rated on the following Competencies for this position:

• Communication
• Manages and Organizes Information
• Planning and Evaluating
• Analysis and Problem Solving

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. There may be occasional walking, standing, bending, and carrying of light items. No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.