LOCATION: This position is located in the Central Processing (CP), Head of Earnings in the Wilkes Barre Direct Operations Center (WBDOC) at 1150 East Mountain Blvd. Wilkes-Barre, PA 18702.
TOUR OF DUTY: Multiple work schedules (up to 40 hours) | Alternate work schedules may be available.
TYPE OF POSITION: Temporary, not to exceed (NTE) 1 year; may be extended. This position will not become permanent.
Summary
LOCATION: This position is located in the Central Processing (CP), Head of Earnings in the Wilkes Barre Direct Operations Center (WBDOC) at 1150 East Mountain Blvd. Wilkes-Barre, PA 18702.
TOUR OF DUTY: Multiple work schedules (up to 40 hours) | Alternate work schedules may be available.
TYPE OF POSITION: Temporary, not to exceed (NTE) 1 year; may be extended. This position will not become permanent.
APPLICATIONS WILL ONLY BE ACCEPTED FROM those eligible for Interagency Career Transition Assistance Program (ICTAP) in the commuting area of Wilkes-Barre, PA.
Lead Benefits & Records Technicians assist the unit supervisor in the assigning of workloads and maintaining constant awareness of the status and progress of work. Immediately informs supervisor of any sudden or critical change in workloads such as substantial increase in receipts, etc. Makes day-to-day adjustments in accordance with established and/or constantly changing priorities.
Responsibilities:
Assists supervisor by assigning workloads, tracking progress, reporting major changes, and adjusting assignments as priorities shift.
Assists the unit supervisor by providing guidance to Benefits and Records Technicians engaged in the processing of various source documents regarding benefit and earnings data.
Reviews work for accuracy and compliance with procedures, spot checks progress, advises staff on inconsistencies, and recommends training to supervisor when error trends are identified.
Conducts formal classroom and/or on-the-job training for new and/or experienced personnel. Recommends revision or additions to the training program.
Consults with appropriate personnel on the most complex problems and/or cases that cannot be resolved using or adapting existing procedures or experience and relays pertinent information back to unit employees.
Stays updated on program changes via meetings or issuances, collaborates with staff to resolve procedural differences, and regularly communicates significant updates to all relevant unit personnel.
Prepares and submits reports and recommendations to unit supervisor concerning performance, training needs, promotions, informal complaints, and needs of the unit employees.
Maintains daily work and backlog records, enters data electronically, and promptly forwards reports to relevant components.
Conducts or participates in special studies, surveys, and procedural or operational analyses initiated at the unit, section, branch, etc., level. Includes reviewing drafts of new procedure.
Initiates and receives telephone calls to/from the general public, SSA components, and other related DOC personnel.
Performs other related duties as assigned including those of Benefits and Records Technician.
Job offers are contingent on background / security investigation results
All qualification requirements must be met by the closing date of the announcement
Qualifications
Applicants must have 52 weeks of specialized experience at the GS-06 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include applying rules, regulations and written guidelines; communicating orally to provide information to co-workers or the general public; performing administrative and clerical processes using a computer to manipulate files/records and documents; writing correspondence in response to inquiries.
Qualification requirements must be met by the closing date of this announcement.
Resumes exceeding 2 pages in length will not be considered. Visit the 'Required Documents' section below for more information.
Education
Education is not creditable at this grade level.
Additional information
Additional selections may be made within 6 months of the date of the initial selection.
In addition to the minimum qualifications, applicants must be eligible under the following category:
Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) who have held a GS-7 or above, and in the commuting area of Wilkes-Barre, PA.
In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.
OTHER NOTES:
This position is temporary, not-to-exceed 1 year. May be extended; will not become permanent.
This is not a career ladder position; GS-7 is the full performance level.
This position is eligible for telework as determined by agency policy.
Relocation expenses will not be paid.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupation questionnaire, which is designed to capture the desired competencies for this position. The following knowledge, skills, and abilities are necessary to perform the duties of this position:
Knowledge of organizational workloads, procedures, and objectives.
Knowledge of work methods and techniques to ensure effective execution of tasks and projects.
Skill in utilizing automated workload processing systems.
Ability to lead others.
Ability to effectively communicate orally and in writing to obtain or provide information, assistance, or instructions.
Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. Applicants will be assessed using the rating criteria listed in the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12966405
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
In accordance withOPM's new resume guidance, USAJOBS will not accept resumes longer than 2 pages. You may upload additional documents by selecting the "other documents" option in USAJOBS. Once your application transfers to the agency application system, assign your uploaded documents to the appropriate document types-each required document type must have at least one supporting document assigned. If the document you need is not reflecting in the available documents, you may upload it directly into the agency application system.
Your resume must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your resume may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith.
To apply for this position, you must provide a complete Application Package which includes:
Resume
Proof of ICTAP eligibility
The Occupational Questionnaire
Additional Required Documents, if applicable (See Required Documents section).
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process. The complete Application Package must be submitted before 11:59 p.m. (EST) on 05/26/2026. Failure to upload any required documents will disqualify your application from consideration.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Careers@ssa.gov.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
Central Processing
6401 Security Blvd
Baltimore, MD 21235-0001
US
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
In accordance withOPM's new resume guidance, USAJOBS will not accept resumes longer than 2 pages. You may upload additional documents by selecting the "other documents" option in USAJOBS. Once your application transfers to the agency application system, assign your uploaded documents to the appropriate document types-each required document type must have at least one supporting document assigned. If the document you need is not reflecting in the available documents, you may upload it directly into the agency application system.
Your resume must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your resume may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith.
To apply for this position, you must provide a complete Application Package which includes:
Resume
Proof of ICTAP eligibility
The Occupational Questionnaire
Additional Required Documents, if applicable (See Required Documents section).
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process. The complete Application Package must be submitted before 11:59 p.m. (EST) on 05/26/2026. Failure to upload any required documents will disqualify your application from consideration.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Careers@ssa.gov.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
Central Processing
6401 Security Blvd
Baltimore, MD 21235-0001
US
Next steps
Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
