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Program Specialist

Department of Veterans Affairs
Veterans Health Administration
Veterans Health Administration

Summary

The incumbent will work as a Program Specialist for Rehabilitation Service at the San Francisco VA Medical Center. The primary purpose of this position is to provide administrative support for this complex service including but not limited to: data collection and analysis to evaluate Rehabilitation Service workflow, personnel administration, budget management, environment of care oversight, ADPAC/IT support and special projects assigned by the Administrative Officer and/or Section Chiefs.

Overview

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Accepting applications
Open & closing dates
05/21/2026 to 06/01/2026
Salary
$63,081 - $100,315 per year
Pay scale & grade
GS 7 - 9
Location
1 vacancy in the following location:
San Francisco, CA
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
9
Supervisory status
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
Yes
Announcement number
CBSW-12968032-26-KM
Control number
870292800

This job is open to

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Clarification from the agency

This vacancy is open to current, permanent employees of the San Francisco VA Rehabilitation Department only.

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Duties

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Major Duties and Responsibilities:

Organizational Support-

  • Conducts studies, analyzes, and identifies the needs of Rehabilitation Service and devises specific solutions to meet those needs. Reviews data and performs limited studies, summarizes information, identifies trends and proposes and implements solutions.
  • Researches, analyzes and responds to time-critical requests within the established timeframes and initiates actions and changes to resolve identified problems.
  • Assists with consult management such as keeping abreast of VHA and Medical Center guidelines, tracking consult data and assisting the Service in meeting expectations for consult completion.
  • Performs wide range of duties related to productivity/workload capture including maximizing clinic utilization rates, managing clinic profiles, working with HR to ensure correct person class assignment and collaborates with DSS to ensure accurate labor mapping. Demonstrates working knowledge of national productivity cubes/data sources. Creates systems and tools to collect, track and analyze individual providers' workload.
  • Creates and maintains automated statistical patient care databases, does data entry, and retrieves information as needed for patient care, the completion of reports, for supplemental information, and to supply statistical information to the Chief of Rehabilitation Service, Section Chiefs or Administrative Officer of Rehabilitation Service as requested.
  • Conducts compilation of data from diverse sources. Extracts and assembles information, conducts analysis and develops reports or presentations.
Correspondence Control/Credentialing
  • Receives, manages and/or prepares responses to correspondence within the Rehabilitation Service and the Medical Center and with external agencies.
  • Assembles background information, reports and attachments by obtaining information from various sources.
  • Coordinates information and responses with appropriate staff and services to assure consistency and conformance with Rehabilitation Service and Medical Center policies.
  • Works with HR and the credentialing/privileging staff to facilitate credentialing process for new staff, fee basis, or contract providers. Collects and tracks credentialing information for all providers including National Provider Identification (NPI) numbers, CPR certification, and all other license and certification information.
Monitoring Office/Equipment and Environment of Care Resources
  • Orders equipment and maintains and inventory of equipment that is assigned to Rehabilitation Service. Arranges for repairs of equipment and is responsible for maintaining/ensuring operation e.g. scanners, printers, and personal computers not serviced by OIT.
  • Procures, authorizes, controls and justifies a variety of general support services regarding office supplies and equipment. Performs work in support of purchasing and/or procurement of services, products, and clinic supplies.
  • Assists with capital equipment management including all aspect of ordering, BIL tracking, and safety check monitoring. Initiates and manages equipment turn in requests.
  • Manages multiple aspects of environment of care including engineering work orders, EMS issues (housekeeping/pest control), space management, furniture, and reusable medical equipment.

Other duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday-Friday 8:00am-4:30pm or as determined by supervisor.
Telework: This position may be authorized for AD/HOC telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD08936 and PD08935
Relocation/Recruitment Incentives: Not authorized

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Physical Requirements: The work requires minor physical effort such as bending, stooping, unpacking supplies, considerable walking to all areas of the medical center, desk-based activities such as computer keyboarding, filing, telephoning, and clinic-based tasks such as equipment and environment of care inspections. The incumbent must be able to sustain periods of focused concentration. Incumbent must demonstrate tolerance for frequent interruptions.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/01/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

  • Knowledge in applying analytical and evaluative techniques to the identification, consideration, and resolution of both technical and administrative issues.
  • Knowledge of the theory and principles of management and organization, including administrative practices and procedures common to the VAMC and pertaining to the position of Administrative Officer when backup is needed.
  • Knowledge of spreadsheets; work measurement; task analysis and job structuring; program development; organizational design; space planning and flow-charting of work processes.
  • Interpersonal skill in conducting interviews with supervisors and employees to obtain information about organizational missions, functions, and work procedures.
OR

Education:
One full year of graduate education meets the requirements for GS-7.
Two full years of graduate education or a master's degree meets the requirements for GS-9.


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Graduate education or an internship meets the specialized experience required above GS-5 only in those instances where it is directly related to the work of the position. One full year of graduate education meets the requirements for GS-7. Two full years of graduate education or a master's degree meets the requirements for GS-9. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

  • Analysis and Problem Solving
  • Attention to Detail
  • Communication
  • Database Administration
  • Manages and Organizes Information
  • Organizational Performance Analysis
  • Planning and Evaluating
  • Teamwork
  • Technology Application


Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Established in 1934, the San Francisco Veterans Affairs Health Care System (SFVAHCS) has a long history of conducting cutting edge research, establishing innovative medical programs, and providing compassionate care to Veterans. SFVAHCS has 111 operating beds and a 120-bed Community Living Center. Primary and mental health care is provided at outpatient clinics in: Clearlake, Santa Rosa, Eureka, Ukiah, and San Bruno. There is a specialized homeless Veteran's clinic in downtown San Francisco.

More History can be found here: http://www.sanfrancisco.va.gov/about/history.asp
For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/

Agency contact information

Kaitlyn McNeil-Segovia
Phone
(925) 356-5838
Email
kaitlyn.mcneil-segovia@va.gov
Address
San Francisco VA Medical Center
4150 Clement Street
San Francisco, CA 94121
US

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Learn more about what it's like to work at Veterans Health Administration, what the agency does, and about the types of careers this agency offers.

https://www.va.gov/jobs/

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