The FFSC is the Navy's primary agency for the delivery of an array of human services intended to enhance the stability and self-sufficiency of individuals and families. The primary purpose of this position is to serve as the technical advisor to the Regional FFSC Program Manager as the Regional Work and Family Life Coordinator regarding direction and oversight of all Work and Family Life Services within the region, including oversight of training, policies, and procedures.
Summary
The FFSC is the Navy's primary agency for the delivery of an array of human services intended to enhance the stability and self-sufficiency of individuals and families. The primary purpose of this position is to serve as the technical advisor to the Regional FFSC Program Manager as the Regional Work and Family Life Coordinator regarding direction and oversight of all Work and Family Life Services within the region, including oversight of training, policies, and procedures.
United States Citizens Worldwide, including local U.S. Citizens that are 1) Current permanent NAF/APF employees; or 2) Spouses of active duty military members; or 3) Family members of active duty military member; or 4) Family members of DoD civilians.
**Must upload PCS Orders if currently overseas**
Serves as primary technical advisor to the FFSP Regional PM regarding WFL services within the region. Consults and collaborates with the Regional FFSP PM on policy interpretation and implementation for all WFL services within the region, ensuring regional and local instructions, standard operating procedures, and guidance reflect current directives, instructions, and laws. Reviews directives from higher authority to determine potential impact on the organization. Develops standardized regional plans, policies, and procedures for the delivery of WFL services. Establishes internal administrative procedures to secure adequate control in terms of deadlines, progress reports, and directives and uses own initiative in developing procedures, in order to increase the general flow of information and overcome bottlenecks in the administrative process. Uses standard approaches to perform a variety of duties related to regional WFL services involving administrative or support issues.
Resources Management duties comprise 20% of incumbent's time and include but are not limited to: Provides input and justifications in support of the development and management of the Regional FFSP WFL services budget, which may include contract funds. Identifies through data collection and consultation with the Site Managers, and the Regional Counseling and Advocacy Coordinator (CAC), WFL services resource requirements, and recommends allocation of resources for Regional WFL services, providing appropriate and timely feedback to the Regional PM. Assists the Regional PM with long range financial planning.
Supervisory duties comprise 20% of incumbent's time and include but are not limited to: Directs work to be accomplished by staff. Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities. Conducts annual performance reviews of staff. Participates in section staffing decisions. Ensures staff receives proper training to fulfill requirements of their positions. Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective action(s) as necessary. Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understands and adhere to the policy; and ensures treatment of all staff is fair and equitable.
General (includes but not limited to): Provides consultation and collaboration with the Regional ESC to address Regional and installation WFL issues, other Regional Program Managers (e.g., Personal Property, Personnel Support Detachment, Career Counselors, Chamber of Commerce, Department of Labor, Veteran's Affairs, etc.) to address community support issues, and other Regional FFSP WFL Consultants to address installation service delivery and WFL needs and issues across regions. Drives from one installation to another to provide advice/guidance and administrative functions. Serves as technical consultant for all installation WFL Managers. Provides consultation, collaboration, and technical assistance to WLF Managers to address base program operations and service delivery issues. Observes and evaluates work performance and reports results to Site Manager/Installation Commanding Officer and Regional Program Manager. Participates in the development of regional formal and informal needs assessment tools in order to determine command, Service Member and family needs. Assists with focus groups and survey development to ensure that all WFL issues are addressed. Receives and reviews customer feedback tools and utilizes them for program improvement. Ensures the successful completion of the customer feedback loop by developing and tracking a regional process of collection, evaluation, and implementation of feedback collected through needs assessment and survey tools. Researches and resolves customer complaints. Collects, monitors, and assesses technical data related to regional WFL services, creates statistical reports, and analyzes trends. Conducts research and compilation of data from diverse sources.Extracts and assembles information, conducts analysis utilizing standard analytical techniques and develops reports and presentations.Participates in regular meetings with management to address management support issues as they relate to WFL services, including financial, administrative, and human resource issues, to resolve problems, and provide recommendations to achieve improvements or cost efficiencies.
Must have or be able to obtain and maintain a Secret Security Clearance.
Occasional travel of less than 30% may be required.
Must have or be able to obtain and maintain a current driver’s license
This position is emergency-essential (E-E). In the event of a crisis situation, the incumbent, or designated alternate, must continue to perform the E-E duties until relieved by proper authority
The incumbent or the designated alternate may be required to take part in readiness exercises.
This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively.
The position is designated “key”, which requires the incumbent, or designated alternate, to be screened from military recall status.
Qualifications
Knowledge of the professional methods necessary to counter any inherent psychological and/or socioeconomic stresses caused by prolonged separations which affect individuals, families, mission performance, and command readiness.
Knowledge of the Navy's organization, mission, and lifestyle.
Knowledge of the oversight and provisions of WFL services to include but not limited to the Transition Assistance, Relocation Assistance, Spouse Career/Employment Assistance, and Personal Financial Management services.
Knowledge of analytical and evaluative methods and a thorough understanding of how regulationsand programs are administered in order to apply measurement standards.
Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which impact the achievement of Navy program goals and objectives.
Knowledge of the Public Laws, Department of Defense (DoD) directives, Secretary of the Navy (SECNAV) and Office of the Chief of Naval Operations (OPNAV) instructions that directs the programs making up the array of WFL services.
Knowledge of the military lifestyle and military community support programs,Knowledge of FFSP mission functions, policies and procedures; mission requirements, program goals and objective.Knowledge of the theory and principles of management including administrative practices and procedures.
Knowledge of a variety of Navy administrative and resource management policies, procedures and regulations related to budget/financial management, property management, and administrative policies.
Skill in applying analytical and evaluative techniques to the identification, consideration, resolution of issues or problems of a procedural or factual nature.
Skill in written and oral communication sufficient to prepare and present findings and recommend solutions; compose a variety of correspondence, budget justifications/requests, instructions, responses to complaints/inquiries and other materials.
Skill in conducting interviews with management and employees to obtain or exchange information about work objectives, processes, procedures and policies.
Ability to use qualitative and quantitative analytical techniques.
Ability to communicate effectively both orally and in writing.
Additional information
Salary is dependent on experience and/or education.Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required.This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
Selectees initially recruited from the United States or who are already on a Transportation Agreement may be entitled to transportation and moving costs for themselves and their family members. Household goods may be shipped and a Living Quarter Allowance (LQA), is paid to cover monthly housing and utility costs.
Applicants recruited from the United States are entitled to a tax-free Post Allowance (PA) and Living Quarters Allowance (LQA). In addition, incumbents are authorized use of the Navy Exchange, Defense Commissary and MWR programs. Additional information will be provided upon selection. For information about living and working in Naples Italy, please visit: https://cnreurafcent.cnic.navy.mil/Installations/NSF-Deveselu/
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Proof of education: OFFICIAL TRANSCRIPTS ONLY; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating.
Proof of training: Professional licensures and certifications are acceptable, must show your name, licensure/certification type, and expiration date (if applicable)
If Currently Overseas: Provide a copy of your PCS Orders, Official no fee Passport.
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference/ Family member of overseas Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application, Official no fee Passport
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 05/31/2026 to receive consideration.To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12967402It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.naples.cnr-eurafcentnpl-it.mbx.n9-naf-human-resources@us.navy.mil to ensure proper consideration is given.
Region NAF HRO / NSA Naples
PSC 817 Box 108
FPO, AE 09622-0108
US
Next steps
Please ensure that your submission contains all the information requested in the vacancy announcement. If your submission does not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Proof of education: OFFICIAL TRANSCRIPTS ONLY; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating.
Proof of training: Professional licensures and certifications are acceptable, must show your name, licensure/certification type, and expiration date (if applicable)
If Currently Overseas: Provide a copy of your PCS Orders, Official no fee Passport.
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference/ Family member of overseas Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application, Official no fee Passport
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 05/31/2026 to receive consideration.To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12967402It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.naples.cnr-eurafcentnpl-it.mbx.n9-naf-human-resources@us.navy.mil to ensure proper consideration is given.
Region NAF HRO / NSA Naples
PSC 817 Box 108
FPO, AE 09622-0108
US
Next steps
Please ensure that your submission contains all the information requested in the vacancy announcement. If your submission does not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
