All current internal employees to the Pension Benefit Guaranty Corporation (PBGC) who are currently serving or previously served on a career or career-conditional appointment.
1-year supervisory probationary period required unless met during prior Federal service
Qualifications
All qualification requirements must be met within 30 days of the announcement closing date.
To meet the minimum qualifications for this position, you must meet the specialized experience qualifications and/or education for the grade at which you are requesting consideration.
Specialized Experience: Applicants must have at least one year of specialized experience at the GS-14 grade level in the Federal service or equivalent to the GS-14 grade level in the private sector leading, coaching, mentoring or training others (formally or informally) in a communications or customer service function and experience monitoring or managing customer-facing initiatives.
Examples include: leading projects to delivery government services to the public or managing communications for a retirement, healthcare, or financial services operation.
Time-In-Grade Requirement: In order to be eligible for this position, all current Federal employees must provide proof of meeting the time-in-grade requirement (i.e., at least 52 weeks of experience at the next lower grade level in the Federal service). This information must be in both your resume and on an SF-50. Those who do not provide proof of having met the time-in-grade requirement will be deemed ineligible for this position.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Education
There are no educational requirements for this position.
Additional information
PBGC encourages qualified applicants with disabilities to apply. If you are requiring reasonable accommodations, please contact PBGC’s Reasonable Accommodation Coordinator, Denorse Prince, at (202) 299-4026 or prince.denorse@pbgc.gov If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
All Veterans are encouraged to visit CareerOne for resume writing tips and skill conversion terms.
If you believe that you have been subjected to discrimination, you may contact the PBGC Office of Equal Employment Opportunity (OEEO):
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Referral: You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Best Qualified, Qualified, Minimally Qualified). Candidates will be considered in quality group order. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring policies).
If your resume does not support the answers you gave on the assessment questionnaire, you may be rated Not Qualified or you may be placed in a lower quality group.
Your name will be placed in one of the three following quality groups:
•Best-Qualified - highly proficient regarding the knowledge, skills and abilities (KSAs) related to this position.
•Qualified - competent regarding the knowledge, skills and abilities (KSAs) related to this position.
•Minimally Qualified- possessing only the minimum qualifications required for this position.
Your qualifications will be evaluated on the following knowledge, skills, and abilities (KSAs):
1. skill in managing resources to meet customer service goals and objectives
2. skill in customer service delivery
3. knowledge of customer service performance objectives and how to measure them
Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are best qualified based on the content of their resume and their responses to the assessment questionnaire. Best qualified will be referred if all required supporting documentation has been provided.
Candidates who apply under Noncompetitive procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume, supporting documentation submitted and their responses to the assessment questionnaire.
Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
RESUME: You must submit a resume. Your resume must include your name and contact information and should clearly show your possession of the specialized experience and KSAs so that we can determine your qualifications for this position. Your resume should be specific to the position you are applying for, relating your skills and experience to those noted in the job posting.
Please limit your resume to two pages. If more than two pages are submitted, only the first two pages will be reviewed by Human Resources and the hiring manager to determine your eligibility/qualifications.
PLEASE DO NOT include photographs, hypertext/hyperlinks, or other inappropriate material or content. This information will not be used to make eligibility or qualification determinations.
COVER LETTER (OPTIONAL): Your cover letter should state your interest in this position and the strengths that you feel will make you an asset to the Pension Benefit Guaranty Corporation. We will not use your cover letter to determine your qualifications; however, your cover letter will go to the Selecting Official along with your resume if you are referred.
SF-50 (NOTIFICATION OF PERSONNEL ACTION): All status candidates or reinstatement eligibles must submit an SF-50.
DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade.
Submit your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted); also include your SF-50 reflecting when you entered your highest grade (e.g. Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
Please note that it may be necessary to submit more than one SF-50 to show that all requirements have been met.
Career Transition Assistance Program: CTAP candidates must submit documents showing eligibility for selection priority (e.g., RIF separation notice, Certificate of Expected Separation, or other proof of eligibility for priority selection); an SF-50 showing the current (or former) position, grade level, promotion potential, and duty location; and the most current performance appraisal including the performance rating.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
In order to be considered, submit all of the required information (including your supplemental documentation) before midnight EST on the closing date.
If you are not able to apply online or require reasonable accommodations, contact Teneka Morrison (202) 229-4895or at morris.teneka@pbgc.gov no later than 5:00 p.m. on the day before the closing date of this vacancy announcement. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Please complete all the steps in the online application process at USAJOBS (www.usajobs.gov). You may make updates to your information at any time prior to midnight EST on the closing date of this announcement.
Register with USAJOBS, which will store your information and resume. You will only need to complete this step once.
Locate and review the vacancy announcement on USAJOBS. Click the “Apply” link and then select a resume to submit with your application. If you do not have a resume to select, or you want to upload a new one, click “Add Resume” and upload your resume. You can also click “Edit” to edit an already-uploaded resume. Once you have selected a resume, click “Save and Continue.”
Add or remove your supporting documents.
Once you have attached your resume and supporting documents, review your application package to ensure that they have been attached, then check the box next to “I acknowledge that I have reviewed my resume and document(s).” Then Click “Save and Continue.”
Complete the “Include Personal Information” page and click “Save and Continue,”
On the “Continue Application with Agency” page, read the terms and certify by checking the box if you agree. Then click “Continue to Agency Site.” This will take you to the application for the position.
Click “Apply to this Vacancy.”
Complete or review the eligibility questions, which determine the types of positions you are eligible for.
Specify which series, grade(s), and location(s) you wish to be considered for.
Complete the online vacancy questions, then click "Finish". You will continue to the Vacancy Documents page.
Review your attached documents from USAJobs. If there are other documents that you need to attach, upload those here as well.
You will then see a summary of your application, including the documents that you submitted. You are strongly encouraged to save or print a copy of this page as proof of submission and receipt of your application and documents.
PENSION BENEFIT GUARANTY CORPORATION
Human Resources Department
445 12th Street SW
Washington, District of Columbia 20024
United States
Next steps
You are encouraged to complete your USAJOBS personal account completely to receive notifications at each point in the recruiting process. Utilizing this option allows you to review and track the status of your application and receive email notifications from the hiring office.
You may check the status of your applications by clicking on the My USAJOBS tab at the USAJOBS website.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
RESUME: You must submit a resume. Your resume must include your name and contact information and should clearly show your possession of the specialized experience and KSAs so that we can determine your qualifications for this position. Your resume should be specific to the position you are applying for, relating your skills and experience to those noted in the job posting.
Please limit your resume to two pages. If more than two pages are submitted, only the first two pages will be reviewed by Human Resources and the hiring manager to determine your eligibility/qualifications.
PLEASE DO NOT include photographs, hypertext/hyperlinks, or other inappropriate material or content. This information will not be used to make eligibility or qualification determinations.
COVER LETTER (OPTIONAL): Your cover letter should state your interest in this position and the strengths that you feel will make you an asset to the Pension Benefit Guaranty Corporation. We will not use your cover letter to determine your qualifications; however, your cover letter will go to the Selecting Official along with your resume if you are referred.
SF-50 (NOTIFICATION OF PERSONNEL ACTION): All status candidates or reinstatement eligibles must submit an SF-50.
DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade.
Submit your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted); also include your SF-50 reflecting when you entered your highest grade (e.g. Promotion, Appointment, etc.) in order to verify time-in-grade requirements.
Please note that it may be necessary to submit more than one SF-50 to show that all requirements have been met.
Career Transition Assistance Program: CTAP candidates must submit documents showing eligibility for selection priority (e.g., RIF separation notice, Certificate of Expected Separation, or other proof of eligibility for priority selection); an SF-50 showing the current (or former) position, grade level, promotion potential, and duty location; and the most current performance appraisal including the performance rating.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
In order to be considered, submit all of the required information (including your supplemental documentation) before midnight EST on the closing date.
If you are not able to apply online or require reasonable accommodations, contact Teneka Morrison (202) 229-4895or at morris.teneka@pbgc.gov no later than 5:00 p.m. on the day before the closing date of this vacancy announcement. If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Please complete all the steps in the online application process at USAJOBS (www.usajobs.gov). You may make updates to your information at any time prior to midnight EST on the closing date of this announcement.
Register with USAJOBS, which will store your information and resume. You will only need to complete this step once.
Locate and review the vacancy announcement on USAJOBS. Click the “Apply” link and then select a resume to submit with your application. If you do not have a resume to select, or you want to upload a new one, click “Add Resume” and upload your resume. You can also click “Edit” to edit an already-uploaded resume. Once you have selected a resume, click “Save and Continue.”
Add or remove your supporting documents.
Once you have attached your resume and supporting documents, review your application package to ensure that they have been attached, then check the box next to “I acknowledge that I have reviewed my resume and document(s).” Then Click “Save and Continue.”
Complete the “Include Personal Information” page and click “Save and Continue,”
On the “Continue Application with Agency” page, read the terms and certify by checking the box if you agree. Then click “Continue to Agency Site.” This will take you to the application for the position.
Click “Apply to this Vacancy.”
Complete or review the eligibility questions, which determine the types of positions you are eligible for.
Specify which series, grade(s), and location(s) you wish to be considered for.
Complete the online vacancy questions, then click "Finish". You will continue to the Vacancy Documents page.
Review your attached documents from USAJobs. If there are other documents that you need to attach, upload those here as well.
You will then see a summary of your application, including the documents that you submitted. You are strongly encouraged to save or print a copy of this page as proof of submission and receipt of your application and documents.
PENSION BENEFIT GUARANTY CORPORATION
Human Resources Department
445 12th Street SW
Washington, District of Columbia 20024
United States
Next steps
You are encouraged to complete your USAJOBS personal account completely to receive notifications at each point in the recruiting process. Utilizing this option allows you to review and track the status of your application and receive email notifications from the hiring office.
You may check the status of your applications by clicking on the My USAJOBS tab at the USAJOBS website.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
