Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

MAJOR DUTIES AND RESPONSIBILITIES

• Provides advice to program and facility managers regarding most efficient and cost effective Marketing and publicity to meet program goals and objectives.
• Assists in the planning, initiation, and implementation of comprehensive marketing campaigns to Enhance and promote MWR programs, including research, resource allocation, and Communications.
• Publicizes and encourages patronage of MWR programs and facilities through strategic deployment of marketing tools such as email, website, presentations, publications, official message traffic, and printed material.
• Prepares marketing materials by gathering information, planning, designing, and writing for all forms of advertising.
• Ensures work is performed in a timely manner and within budget constraints.
• Demonstrates knowledge of designed principles and artistic ability, conceives ideas, plans layout and compositions of projects, and determines format, specifications, color treatment, and production methods.
• Utilizes artistic techniques in drawing, painting, letting, and general design compositions to produce projects to promote all aspects of MWR operations, activities, events and facilities. Projects include newsletters, brochures, posters, fliers, menus, certificates, banners, logos, letterhead, tickets, table tents, forms, business cards, and other projects as requested. Specifies typography for use as elements of design, along with color scheme in developing style of marketing materials. Determines format, material, and paper usage.
• Communicates regularly with MWR customers as needed to ensure draft work receives approval of the requestor, deadlines are met, and organization goals are accomplished. A basic understanding of MWR's mission and the purpose of the various programs activates is necessary, which may require occasional visits to customer locations and attendance at meetings. Works to meet the needs of the customers.
• Effectively responds to customer comments and complaints. Complaints. Complaints not resolved by incumbent will be referred to immediate supervisor. Exercise tact, diplomacy, and courtesy, when serving and assisting customers and co-workers. This will be expressed by tactfully responding and assisting customers in a prompt and friendly manner.
• Maintains computer files for all completed work, including photographs, to assist with development of designs for recurring activities and to display various options the customer can use to describe his/her preferences.
• Ensures projects are completed within specified deadline. Manages projects and workload to complete projects in a timely fashion.
• Operates various graphic/prints equipment's including but not limited to paper cutter, laminator, large format poster printer, and color copies as required.
• Maintain production, office equipment and supplies as directed. Suggests repairs and supply purchase as needed and warranted.
• Researches and prepares purchase reports to order approved equipment, supplies, and promotional materials in compliance with accounting standards. Tracks credit card purchases (if applicable). Tracks supply inventories. Maintains security of office, supplies, and equipment.
• Develops effective distribution plans and ensures posted information (printed or electronic) remains current and timely. Maintains distribution points (including MWR website, social media, and bulletin boards) to ensure they remain eye catching and free of clutter.
• Operates professional digital camera with flash attachment flash attachment and carious lenses to provide photographic support for MWR programs. Applies photograph capabilities in setting up shots, cropping, adjusting lighting, etc. Selects and edits photographs, which are utilized to promote WR events, activities, and facilities. Maintains filing system for photos.
• May support commercial Sponsorship in gathering event information, writing solicitation materials or event fact sheets, and after action summaries.
• Performs clerical tasks such as procurement, basic accounting, preparing routine correspondence, responding to telephone and email inquiries, etc. Coordinates the smooth flow of reporting paperwork including accounting forms and purchase orders.
• Performs other related duties as assigned.

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:

• At least one year of general experience in the marketing field which demonstrates knowledge of all phases of marketing, including knowledge of its principles, methods, practices, and techniques.
• Skill in analyzing and developing marketing recommendations from divergent information and integrating them into marketing plans.
• Must have skill in gathering and organizing information. Should possess solid organizational skills and be detail oriented
• Ability to follow oral and written instructions.
• Ability to understand, adhere to and explain complex regulations, instructions, and directives as relates to program management.
• Must have problem solving and creative negotiation skills.
• Skill in developing interpersonal relationship to facilitate establishment of good customer service.
• Ability to work effectively as a team member with flexibility.
• Excellent written and oral communication skills.
• Ability to edit and accurately proofread publications, messages, and documents.
• Ability to develop a visual customized presentations and address groups.
• Ability to fevelop a visual concept from verbal and/or written communication.
• Knowledge of and ability to use proper grammar, spelling, and standard graphics style.
• Must possess skill in layout and design for publicity materials.
• Knowledge in use of personal computers, digital scanner, and printers.
• Ability to create graphic designs and layouts on computers utilizing products that include, but not limited to adobe Creative Cloud programs such as PhotoShop, Illustrator, InDesign, Acrobat et al.
• Knowledge of Microsoft office software, including Word, Outlook, Excel and Publisher.
• Must be able to handle multiple porjects to establish priorities and meet deadlines.
• Knowledge of methods and procedures for operating professional digital camera and utilizing photo editing software.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.