This position is located in a National Labor Relations Board field office. Field offices represent the actual operating arm of the Agency and the means through which both the Board and the General Counsel interact with the public. This position is responsible for a variety of administrative program support functions in furtherance of the Agency's unfair labor practice and representation case work.
Summary
This position is located in a National Labor Relations Board field office. Field offices represent the actual operating arm of the Agency and the means through which both the Board and the General Counsel interact with the public. This position is responsible for a variety of administrative program support functions in furtherance of the Agency's unfair labor practice and representation case work.
This position is open to current and former Federal employees in the Competitive Service, Veterans, VEOA, Schedule A candidates, CTAP and ICTAP employees.
As a, Program Support Assistant (OA), GS- 0303-8, your typical work assignments may include:
Assisting Regional office employees with unfair labor practice and representation case hearing proceedings by
organizing evidence and independently preparing and assembling legal documents required in the case.
Maintaining case files by establishing and organizing documents, recording and issuing actions and documents, updating all electronic case records and databases (Case Management software), and confirming case statuses with attorneys.
Serving as the Regional office expert in use of the Agency's electronic case processing system providing technical support and guidance to various staff members in the system's operational uses, tracking, retrieval and electronic recordkeeping.
Independently arranging, preparing, formatting, and finalizing a variety of legal and administrative documents.
Males born after 12/31/1959 must be registered for Selective Service.
This is not a remote position.
Relocation expenses are not authorized.
This is a Competitive Service position.
This position is part of the Bargaining Unit.
You may be required to complete as applicable, a new one-year probationary period or two-year trial period if appointed.
Subject to a background investigation prior to appointment.
Submit complete application package online by 11:59 PM EST on the closing date.
Qualifications
All qualifications and eligibility requirements must be met by the closing date of the announcement.
IDEAL CANDIDATE STATEMENT
The Ideal Candidate for the Program Support Assistant (OA) has experience working with attorneys or in a legal or professional environment providing legal assistance for the electronic case processing workflow. The Candidate has experience performing a variety of clerical and administrative duties of an office. The candidate demonstrates high-proficiency utilizing office automation systems to compile, track and retrieve data. The ideal candidate has excellent interpersonal skills and the ability to communicate effectively both orally and in writing with internal stakeholders and members of the public. The candidate demonstrates exceptional customer service skills.
BASIC REQUIREMENT Typing Proficiency: In addition to meeting the experience requirement, applicants for this position must show possession of the ability to type 40 words per minute with 3 or less errors.
In addition to the BASIC REQUIREMENT, applicants must also meet the following:
MINIMUM QUALIFICATIONS
To be qualified for this position at the GS-08 level, applicants must have one year of specialized experience equivalent to the GS-07 grade level that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Support Assistant (OA) at theGS-8.
Specialized experience includes:
Experience researching and gathering legal information and documentation from files and records, policies, regulations and statutes, witness interviews, databases, and/or other sources; and
Experience utilizing an automated database management system to input, retrieve, monitor and maintain
electronic case files, and prepare reports; and
Experience performing a broad range of administrative, records management and clerical functions, utilizing operational guides to ensure proper execution of daily tasks; and
Preparing responses to inquiries and requests for information.
This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position.
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
There is no substitution of education for experience for this position.
Additional information
SUPPLEMENTARY VACANCIES
Supplementary vacancies may be filled in addition to the number stated in this announcement.
EQUAL EMPLOYMENT OPPORTUNITY / REASONABLE ACCOMMODATION
The National Labor Relations Board is an equal opportunity employer. All qualified applicants will receive consideration for appointment without regard to race; color; religion; sex; national origin; age; disability; genetic information; pregnancy, childbirth, or a related medical condition.
Applicants with disabilities who need reasonable accommodations for any part of the application and hiring process should contact the Agency's Selective Placement Coordinator by email here. NLRB offers a wide array of reasonable accommodations and programs for individuals with disabilities. (Note: for additional information for job seekers with disabilities, please click on the following website here.)
PLACEMENT POLICY
The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by appointment, reassignment, change to lower grade, or promotion. Management may use any one or any combination of these methods to fill the position.
PROBATIONARY/TRIAL PERIOD
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period, or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
In determining if your employment advances the public interest, we may consider:
Your performance and conduct; and
The needs and interests of the agency; and
Whether your continued employment would advance organizational goals of the agency or the Government; and
Whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Employee Assistance Program, and the Childcare Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Customer Service
Manages and Organizes Information
Technology Application
Writing
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
Optional Four Essay Questions
At the time of application, applicants will be provided with four short, free-response essay questions designed to ascertain their dedication to public service for the hiring manager and agency leadership (or designee) to review. Responses are not required and will not be scored. If applicants choose to provide a response to the essay questions, they will be required to certify that they are using their own words and did not use a consultant or AI (such as a large language model [LLM]). The responses to each question cannot exceed 200 words per question.
In order to be considered for this position, you must complete all required steps in the process.
For evaluating the quality of applicants for referral to the selecting official, a four-phased process will be used.
Phase 1: Applicants resume and supporting documents are reviewed by Human Resources (HR) to ensure they meet the basic qualification requirements.
Phase 2: Applicants who are minimally qualified will be advanced to a Structured Resume Review assessment conducted by a Subject Matter Expert (SME) panel. SME will review your resume to determine your technical qualifications for this position based on the required specialized experience.
Phase 3: Applicants passing the Structured Resume Review assessment will be advanced to a Structured Interview conducted by a Subject Matter Expert (SME) panel. SMEs will assess your ability to perform the required competencies.
Phase 4: A final score which combines the scores from all assessments will be determined. The scores will be used to identify the top-rated applicants. The applicants meeting the cut score will be referred to the selecting official for consideration and may be required to participate in one or more interviews as part of the hiring process.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Please submit the supporting documents outlined below for your claimed eligibility status.
RESUME
In compliance with Executive Order 14170, Reforming the Federal Hiring Process and Restoring Merit to Government Service resumes must not be longer than two pagesin length. The resume must address minimum qualifications and other requirements listed in the job announcement. If the two-page resume criteria and/or the resume formatting requirement is not met, candidates will be rated as ineligible and will not be referred for hiring consideration.
Resumes must include all of the following information outlined below:
Contact Information: Name and how best to contact you, including email address and phone number.
Relevant Work Experience
Job Title and Employer (including series and grade for any Federal positions)
Start and end dates with month/year (e.g., 05/2019 -08/2022 or present)
The number of hours you worked per week
Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement.
OTHER DOCUMENTS (if applicable). For more information, please click on the applicable link.
Most Recent Performance Appraisal. (Current/Former Federal Employees). If performance appraisal is not dated within the last 18 months or if you are unable to provide a performance appraisal, an explanation why must be provided. Please include a document in your application package explaining why the performance appraisal is not available.
Notification of Personnel Action (SF-50). (Current/Former Federal Employees). Most recent SF-50 showing current grade, tenure, and highest (permanent) grade ever held, if different from your current grade. Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure. If applying for a higher grade, provide a SF-50 or SF-50s which show the length of time in current/highest grade (i.e. Promotions, With-in Grade Increases, and SF-50s with dates that show proof of you holding the grade for at least a year) to support meeting time-in-grade requirements. As a current or previous Career or Career Conditional employee in the Competitive Service, you may determine your current status by checking block 24 on your SF-50. The block must reflect "1" or "2". Also, block 34 must reflect "1". A copy of your SF-50 must be provided for verification.
Veterans - DD-214 (Member Copy 4) Certificate of Release or Discharge from Active Duty
Disabled Veterans - DD-214, SF-15, and proof of disability, Department of Veterans Affairs letter dated 1991 or later.
Certain Military Spouses - Copy of service member's PCS order authorizing the spouse to accompany the service member AND Proof of marriage to the service member; OR Proof the service member was released or discharged from active duty due to a service-connected disability AND documentation of the service member's 100% disability AND proof of marriage to the service member; OR Proof of the service member's death while on active duty AND proof of marriage to the service member.
Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP)
If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring at least an 85) and provide all of the following documents:
your most recent performance appraisal; AND
the proof of eligibility letter from the Agency; AND
your most current SF-50, displaying current series and grade.
Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission to ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.
All materials must be received by 05/13/2026 to be considered for this announcement.
To apply for this position, you must provide a complete Application Package, which includes:
Resume; and
Assessment Questionnaire; and
Any other documents needed to verify your qualifications or eligibility (see the Required Documents section).
Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin.
To begin the process, click the APPLY ONLINE button at the right side of this screen to create an account or log into your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the SUBMIT MY ANSWERS button at the end of the process.
If you have never applied through USAJOBS for a position with the Federal Civil Service, you will need to create a USAJOBS account.
To change or update your application, simply reapply through USAJOBS, before the closing date. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared.
To check the status of your application, log into your USAJOBS account, select Application Status and click on the more information link under the application status for this position.
DIV OF OPER MGT REG 8 CLEVELAND
1240 E 9th Street
Cleveland, OH 44199
US
Next steps
Once your application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application, and a final notice once a selection has been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Please submit the supporting documents outlined below for your claimed eligibility status.
RESUME
In compliance with Executive Order 14170, Reforming the Federal Hiring Process and Restoring Merit to Government Service resumes must not be longer than two pagesin length. The resume must address minimum qualifications and other requirements listed in the job announcement. If the two-page resume criteria and/or the resume formatting requirement is not met, candidates will be rated as ineligible and will not be referred for hiring consideration.
Resumes must include all of the following information outlined below:
Contact Information: Name and how best to contact you, including email address and phone number.
Relevant Work Experience
Job Title and Employer (including series and grade for any Federal positions)
Start and end dates with month/year (e.g., 05/2019 -08/2022 or present)
The number of hours you worked per week
Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement.
OTHER DOCUMENTS (if applicable). For more information, please click on the applicable link.
Most Recent Performance Appraisal. (Current/Former Federal Employees). If performance appraisal is not dated within the last 18 months or if you are unable to provide a performance appraisal, an explanation why must be provided. Please include a document in your application package explaining why the performance appraisal is not available.
Notification of Personnel Action (SF-50). (Current/Former Federal Employees). Most recent SF-50 showing current grade, tenure, and highest (permanent) grade ever held, if different from your current grade. Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure. If applying for a higher grade, provide a SF-50 or SF-50s which show the length of time in current/highest grade (i.e. Promotions, With-in Grade Increases, and SF-50s with dates that show proof of you holding the grade for at least a year) to support meeting time-in-grade requirements. As a current or previous Career or Career Conditional employee in the Competitive Service, you may determine your current status by checking block 24 on your SF-50. The block must reflect "1" or "2". Also, block 34 must reflect "1". A copy of your SF-50 must be provided for verification.
Veterans - DD-214 (Member Copy 4) Certificate of Release or Discharge from Active Duty
Disabled Veterans - DD-214, SF-15, and proof of disability, Department of Veterans Affairs letter dated 1991 or later.
Certain Military Spouses - Copy of service member's PCS order authorizing the spouse to accompany the service member AND Proof of marriage to the service member; OR Proof the service member was released or discharged from active duty due to a service-connected disability AND documentation of the service member's 100% disability AND proof of marriage to the service member; OR Proof of the service member's death while on active duty AND proof of marriage to the service member.
Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP)
If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring at least an 85) and provide all of the following documents:
your most recent performance appraisal; AND
the proof of eligibility letter from the Agency; AND
your most current SF-50, displaying current series and grade.
Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission to ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.
All materials must be received by 05/13/2026 to be considered for this announcement.
To apply for this position, you must provide a complete Application Package, which includes:
Resume; and
Assessment Questionnaire; and
Any other documents needed to verify your qualifications or eligibility (see the Required Documents section).
Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin.
To begin the process, click the APPLY ONLINE button at the right side of this screen to create an account or log into your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the SUBMIT MY ANSWERS button at the end of the process.
If you have never applied through USAJOBS for a position with the Federal Civil Service, you will need to create a USAJOBS account.
To change or update your application, simply reapply through USAJOBS, before the closing date. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared.
To check the status of your application, log into your USAJOBS account, select Application Status and click on the more information link under the application status for this position.
DIV OF OPER MGT REG 8 CLEVELAND
1240 E 9th Street
Cleveland, OH 44199
US
Next steps
Once your application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application, and a final notice once a selection has been made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
