CUSTOMER SERVICE SPECIALIST

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

Duties

Performs and facilitates in the operations of the golf course by directing the flow of play, ensuring rounds are completed within established time frames. Encourages patron interest in scheduled events and tournaments. Welcomes players and verifies registration and payment of fees. Organizes individual players (singles and doubles) into groups. Starts players/groups on-time and adjusts start times to maintain applicable player spacing and "walk-ons". Explains and enforces course rules and policy, including the cart policy and daily paths ("no-drive" areas), hazards, pace of play, play safety, repair areas, course care policy, appropriate dress code and behavior expectations, course yardage information (indicators), location of restrooms and water coolers; and affirms cart readiness and availability.

Acknowledges that appropriate number of guests are checked in via digital tee sheet only. Maintains abreast of course and weather conditions to inform patrons. Equips patrons with score cards, pencils, and applicable informational handouts (course maps, information). Facilitates tournaments, events and outings. Marshals the course to aid in maintaining pace-of-play.
Utilizes GPS system to monitor place and efficiently address pace of play issues on course. This includes sending messages to carts and driving and monitoring slow groups on course. Ensures only authorized patrons use golf courses and facilities. Responsible for maintaining the starter's office in a neat, clean and orderly condition. Resolves problems promptly with minimal adverse impact.
Utilizes mobile tee sheet to verify cart numbers and associated guests. Ensures correct playing order and that customers are in their assigned golf cart.
Responsible for assessing any potential damage to golf carts and rental clubs following customer rounds, as well as first task upon start of shift. Any damage shall be notated with all relevant information (5 Ws) in the starter log. Guest will be escorted to the pro shop and supervisor will help facilitate proper payment procedures for damages.
Perform other related duties incidental to the work described herein. Subject to an irregular tour of duty, to include evenings, weekends, and holidays. Duty location designated off base Tama Hills Complex.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12956114

Requirements

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Conditions of employment

This position requires the incumbent to complete a background investigation with favorable results.
The incumbent must be a U. S. Citizen or legal U. S. residents residing within the commuting area of Yokota AB.
This position requires the incumbent to work nights, weekends, and holidays.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/15/2026

The Area of Consideration for this vacancy announcement is US Citizens and legal US residents within the commuting area of Yokota AB, Japan. Legal US residents must possess a social security number. Must be able to provide documentation proving residence status overseas.

Business Based Action
Family Member Preference
Military Spouse Preference
Outside Applicant Veteran
Spouse/Widow/Parent of Veteran
Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:
Must have experience which provides basic knowledge and understanding of golf course operations including the rules of golf, directing flow of play before and during rounds of golf, and tournament organization.
Must have the ability to communicate with great tact and diplomacy.
Requires ability to read and write and successfully communicate in English.
Must possess skill in dealing with the public.
Position is a position of trust and must satisfactory complete a Tier 1 Backgroundcheck.
Use of applicable uniform is required.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

Additional information

Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
Probationary period may be required.
Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.
Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
LQA is not authorized.
Post Allowance is authorized for Regular Full Time employment category.
This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Help

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 05/15/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.

It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant .

To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .

Agency contact information

Yokota NAF HR Office

Email: 374fss.hro@us.af.mil

Address: Tama Community Services Flight
374 FSS/FSCN
Unit 5119, Bldg 316
APO AP, AP 96328-5119
US

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

Required Documents

Help

The documents you are required to submit vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, etc.). The below documents are required and must be submitted with your application:

Resume

Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:

Cover Letter
DD-214/ Statement of Service
Diploma/ GED
Disability Letter (VA)
License
Other (1)
Other (2)
PCS Orders
Professional Certification
Proof of Marriage Status
Resume
Separation Notice (RIF)
SF-50/ Notification of Personnel Action
Transcript

As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

NOTE: Documents submitted as part of the application package to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an in-sanitized version of the documents if you are selected to confirm your eligibility.

How to Apply

Help

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 05/15/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.

Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.

It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant .

To verify or check the status of your application, log into your USAJobs account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date of your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/ .

Agency contact information

Yokota NAF HR Office

Email: 374fss.hro@us.af.mil

Address: Tama Community Services Flight
374 FSS/FSCN
Unit 5119, Bldg 316
APO AP, AP 96328-5119
US

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.