This Program Manager position is located in the Bureau of Consular Affairs, Passport Services, Boston Passport Agency (CA/PPT/BN); responsible for the overall planning, directtion, management, and evaluation of passport programs and operations.
Click here to learn more about the Bureau of Consular Affairs.
Summary
This Program Manager position is located in the Bureau of Consular Affairs, Passport Services, Boston Passport Agency (CA/PPT/BN); responsible for the overall planning, directtion, management, and evaluation of passport programs and operations.
Click here to learn more about the Bureau of Consular Affairs.
Serves as Director and fourth-level supervisor over the adjudication staff assigned to the agency/center; exercises the full range of supervisory responsibilities.
Conducts public relations with the media, travel industry, and citizen groups on issues regarding travel identification policies, international travel standards, and airline and border processing requirements concerning national security.
Analyzes and interprets directives and oversees the administration of laws/ regulations governing nationality as related to passport eligibility.
Supports the development and implementation of passport regulations, legislative initiatives, and policies, ensuring compliance with policies and procedures.
Develops, justifies and defends annual budget requests for the assigned passport agency/center and reprograms funds as necessary.
Must be able to obtain and maintain a Top Secret security clearance.
Qualifications
Applicants must meet all the required qualification requirements described below by the closing date of this announcement.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
Applicants must have 1 year of specialized experience equivalent to the GS-14 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following:
Experience providing authoritative guidance and oversight for passport services operations, programs and policies.
Experience directing and reviewing results of studies of internal functions used to evaluate productivity, quality, workload, and compliance with applicable laws and regulations.
Experience serving as a representive for the Department on various interagency boards and/or committees.
There is no substitute of education for specialized experience for the GS-15 position.
In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities:
Ability to assign, review, and supervise the work of others;
Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances;
Ability to adjust to change, work pressures, or difficult situations without undue stress;
Willingness to consider new ideas or divergent points of view; and
Capacity to "see the job through."
Education
Education requirements do not apply to this vacancy announcement.
Additional information
For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at OAA@state.gov.
OAA is responsible for reviewing and adjudicating reasonable accommodation (RA) requests for the Assessment Battery being used for this announcement. RA requests cover additional time on timed sections only. Applicants MUST submit their application before the vacancy closes, even if pending an adjudication decision. Applicants will have 48 hours after their RA request is adjudicated to complete the assessment battery. Scores generated after the allotted timeframe will not be admissible and the applicant will not be considered further for the vacancy. If a different type of RA is needed, please contact OAA directly at OAA@state.gov.
If eligible, situational telework agreements may be permitted with supervisory approval.
Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.
Agency & Interagency Career Transition Assistance Program (CTAP & ICTAP): View OPM’s CTAP & ICTAP eligibility website for more information. You must be rated in the Well-Qualified category and submit supporting documents under the required documents section of this announcement to receive selection priority consideration. To be considered Well-Qualified applicants must: score an 85 or above, meet Minimum Qualifications, and demonstrate proficiency in some, but not all major aspects of the position.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The evaluation process consists of the Monster Competency Based Assessments and a crediting plan for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification requirements, as described in the “Qualifications” section of this announcement, of the top qualified candidates based on combined total score.
Resumes longer than two pages will be deemed ineligible and will not be considered further. Responses to questions that are not fully supported by your resume may result in a rating adjustment.
You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics):
Supervisory: Oral Communication, Interpersonal Skills, Problem Solving, Decision Making, Customer Service, Leadership, Planning & Evaluating, Influencing/Negotiating, Strategic Thinking, Human Capital Management.
Your score from the Supervisory external assessment will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments.
Top applicants may be referred to the hiring manager for further consideration. The assessment is used to measure the degree in which your background matches the competencies and KSAs required for this position. Your qualifications will be evaluated on the following competencies:
Knowledge of administrative laws, policies, regulations, and precedents.
Ability to synthesize information to make decisions.
Skill in compliance program evaluation methods.
Ability to communicate effectively in writing.
Knowledge of budget principles and theories.
Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview. Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview.
In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application may result in your removal from consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Include any supporting documents that don't fit within another category or are listed in the job announcement.
Include a performance appraisal as proof of federal employment.
Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.
A separation notification used to determine employment eligibility.
Your SF-50 shows a federal position you've held, grade level and duty location. Your SF-50 can support position changes, conversions or separation for employment eligibility.
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
1. Resume limited to two pages showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions. Resumes longer than two pages will be deemed ineligible and will not be considered further.
2. Most recentSF-50s (Notification of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority. The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s often do not show the required information.
3. Performance appraisal, strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager’s consideration. If a performance appraisal is not available, you may provide a statement and/or a statement from your supervisor explaining the reason one is not available and your servicing HR Office contact information (name, email address, phone number).
Note: You may be requested to provide an appraisal to the hiring official if one was not provided with your application. To receive a promotion, the employee’s most recent performance rating must be “fully successful” or an equivalent level or higher. Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request. Servicing HR Offices may be contacted to verify performance ratings.
4. Non-competitive hiring authority eligibility documentation, if applicable. If you are a current eligible DOS employee applying under a non-competitive hiring authority (e.g, FS tenured employees, USUN reinstatement eligibles, Schedule A), you must submit proof of non-competitive eligibility with your application. For information related to Schedule A hiring authority for individuals with disabilities visit OPM’s hiring information site.
5. CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, certification of expected separation, etc.). In addition submit a copy of your current (or last) performance rating of record which must be at least fully successful or equivalent and submit all required documents listed above that apply to you (e.g., resume, transcripts, SF-50, etc.).
To start your application, click Apply and we’ll walk you through the process to attach a resume and any required documents.
During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.
STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.
STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.
STEP 3: Complete the online assessment questions.
STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.
Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET
Alternate Application Procedures
If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
U.S. Department of State
Not accepting applications by Mail
Charleston, South Carolina 29405
United States
Next steps
After all application packages are received, we will review applications and evaluate applicants’ qualifications. Then, in approximately two weeks after this announcement closes, we will refer candidates, as described in the “How You Will Be Evaluated” section, to the hiring manager for selection consideration. Your application status will be updated up to four times during the following hiring phases:
After applications are received.
After applications are assessed to determine qualifications.
After candidates are referred to the hiring manager.
After a selection is made.
For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Include any supporting documents that don't fit within another category or are listed in the job announcement.
Include a performance appraisal as proof of federal employment.
Your resume should include relevant work experience, applicable education and your contact information. For current or previous federal employees, include the pay plan, series and grade.
A separation notification used to determine employment eligibility.
Your SF-50 shows a federal position you've held, grade level and duty location. Your SF-50 can support position changes, conversions or separation for employment eligibility.
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
1. Resume limited to two pages showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions. Resumes longer than two pages will be deemed ineligible and will not be considered further.
2. Most recentSF-50s (Notification of Personnel Actions), if you are a current eligible DOS employee (per 3 FAM 2313.4(a)(5)), including current employees applying under a non-competitive hiring authority. The SF-50s must show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s often do not show the required information.
3. Performance appraisal, strongly encouraged for current eligible DOS employees. Submit a copy of your most recent (i.e., usually within the last 18 months) final (i.e., not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal for the hiring manager’s consideration. If a performance appraisal is not available, you may provide a statement and/or a statement from your supervisor explaining the reason one is not available and your servicing HR Office contact information (name, email address, phone number).
Note: You may be requested to provide an appraisal to the hiring official if one was not provided with your application. To receive a promotion, the employee’s most recent performance rating must be “fully successful” or an equivalent level or higher. Employees who are tentatively selected to receive a promotion will be required to provide performance documentation within two business days of request. Servicing HR Offices may be contacted to verify performance ratings.
4. Non-competitive hiring authority eligibility documentation, if applicable. If you are a current eligible DOS employee applying under a non-competitive hiring authority (e.g, FS tenured employees, USUN reinstatement eligibles, Schedule A), you must submit proof of non-competitive eligibility with your application. For information related to Schedule A hiring authority for individuals with disabilities visit OPM’s hiring information site.
5. CTAP documentation, if applicable (e.g., reduction-in-force (RIF) separation notice, certification of expected separation, etc.). In addition submit a copy of your current (or last) performance rating of record which must be at least fully successful or equivalent and submit all required documents listed above that apply to you (e.g., resume, transcripts, SF-50, etc.).
To start your application, click Apply and we’ll walk you through the process to attach a resume and any required documents.
During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.
STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.
STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.
STEP 3: Complete the online assessment questions.
STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.
Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET
Alternate Application Procedures
If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
U.S. Department of State
Not accepting applications by Mail
Charleston, South Carolina 29405
United States
Next steps
After all application packages are received, we will review applications and evaluate applicants’ qualifications. Then, in approximately two weeks after this announcement closes, we will refer candidates, as described in the “How You Will Be Evaluated” section, to the hiring manager for selection consideration. Your application status will be updated up to four times during the following hiring phases:
After applications are received.
After applications are assessed to determine qualifications.
After candidates are referred to the hiring manager.
After a selection is made.
For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
