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IT SPECIALIST (CUSTSPT) (TITLE 32)

Department of the Air Force
Air National Guard Units
134 ARW / 134 CS

Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPECIALIST (CUSTSPT) (TITLE 32), Position Description Number NGD2182P01 and is part of the TN 134th ARW Air National Guard.

Overview

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Accepting applications
Open & closing dates
05/02/2026 to 05/22/2026
Salary
$75,278 - $97,867 per year
Pay scale & grade
GS 11
Location
1 vacancy in the following location:
Knoxville, TN
1 vacancy
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Term - TERM APPOINTMENT: NTE 1 YEAR, CAN BE EXTENDED 12 MONTHS UP TO 5 YEARS, MAY CONVERT TO PERMANENT WITHOUT FURTHER COMPETITION
Work schedule
Full-time
Service
Excepted
Promotion potential
11
Supervisory status
No
Security clearance
Top Secret
Drug test
No
Financial disclosure
No
Bargaining unit status
No
Announcement number
TN-12952323-AF-26-165
Control number
867681200

This job is open to

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Clarification from the agency

Current on-board permanent or term employees (T32 military technicians/ T5 National Guard employees) with membership in the Tennessee Air National Guard

Duties

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As an IT SPECIALIST (CUSTOMER SUPPORT) GS 2210-11 (TITLE 32) you will, manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties. Provide customer technical assistance and support for all users. Determine customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. Coordinate frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Install, maintain, and repair hardware devices supporting a broad range of information and communications systems. Adhere to management control plan requirements by conducting self-inspection and staff assistance visits. Resolve identified discrepancies. Perform other duties as assigned.

Requirements

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Conditions of employment

  • NATIONAL GUARD MEMBERSHIP IS REQUIRED. If you are not sure you are eligible for military membership, please contact a National Guard recruiter prior to applying for this position.
  • This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
  • Selectee will be required to wear the military uniform.
  • Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
  • Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
  • Males born after 31 December 1959 must be registered for Selective Service.
  • Federal employment suitability as determined by a background investigation.
  • May be required to successfully complete a trial period.
  • Participation in direct deposit is mandatory.
  • Applicant must complete a Baseline Pre-Placement Screening for General Schedule positions within 30 days of appointment.
  • Applicant must complete a Baseline Pre-Placement Screening for General Schedule positions within 30 days of appointment.
  • THIS POSITION CONDUCTS INFORMATION ASSURANCE FUNCTIONS. THE INCUMBENT SHALL COMPLY WITH THE REQUIREMENTS OF THE CERTIFICATION PROGRAM AND WILL BE REQUIRED TO OBTAIN AND MAINTAIN CERTIFICATION.
  • CERTIFICATION REQUIREMENTS ARE OUTLINED IN DOD INSTRUCTION 8570.01-M

Qualifications

Military Grades: E-4 through E-7

GENERAL EXPERIENCE: Experience managing, supervising, leading, administering, developing, delivering, and supporting information technology (IT) systems and services; knowledge of IT principles, concepts, and methods, e.g., data storage, software applications, networking.

SPECIALIZED EXPERIENCE: Must have 1 year at the next lower GS level or 36 months specialized experience equivalent to at least the next lower grade. In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience pr

Education

Education Requirements: Must have the CompTIA Security+ certification.ve credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.

Air National Guard Units

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

The National Guard is the oldest component of the Armed Forces of the United States. Since the earliest American colonial days, citizens have joined together for collective defense. We have a proud tradition of coming to the aid of our friends and neighbors in times of serious emergencies. Join our National Guard team and serve your nation, your states and your community!

This position is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services, supporting Geographically Separated Units, and Tenants. Specializes in major information technologies and/or communications systems/functions, network infrastructure, wireless systems, voice systems, and CFP operations. Involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, trouble ticket management, and data communications.

Term Appointments are not permanent and have no guarantee to continued employment. Term employees may be subject to separation from employment at any time with a 30-day written notification. If the position becomes permanent, employee may be converted to a permanent appointment without further competition at management's discretion.

Agency contact information

Melody Stephens
Phone
629-332-6139
Email
melody.l.stephens.mil@army.mil
Address
TN 134th ARW
134 BRISCOE DRIVE
LOUISVILLE, TN 37777
US

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