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Supervisory Mobility Transportation Specialist

Department of Veterans Affairs
Veterans Health Administration
Veterans Health Administration

Summary

The Tibor Rubin VA Medical Center is currently recruiting for one (1) As the Supervisory Mobility Transportation Specialist (Mobility Manager), the incumbent serves as the senior leader responsible for the planning, development, management, and evaluation of all Veterans Transportation Program (VTP) operations, including Veterans Transportation Service (VTS) and Beneficiary Travel (BT), at the VA Long Beach Healthcare System.

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Tibor Rubin - History

Overview

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Accepting applications
Open & closing dates
05/01/2026 to 05/11/2026
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Salary
$87,061 - $113,185 per year
Pay scale & grade
GS 11
Location
1 vacancy in the following location:
Long Beach, CA
1 vacancy
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
Yes
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
CBSX-12947925-26-JMP
Control number
867675500

This job is open to

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Clarification from the agency

This is open to current, permanent VHA employees only. 1st consideration Current, Permanent, Long Beach Department of Veterans' Affairs VHA employees after clearing CTAP.

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Duties

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Perform the following duties and responsibilities:
- Provide full operational oversight of patient transportation programs, including routine, urgent, and emergent transports for VA and authorized non-VA care across the medical center's catchment area.
- Manage Beneficiary Travel operations, including mileage reimbursement, lodging and meals, common carrier travel, Special Mode Transportation (SMT), ambulance claims, and inter-facility transfers.
- Ensure proper eligibility determinations, adjudication processes, and timely payment of all BT claims in accordance with VHA policy and federal regulations.
- Oversee and direct VTS operations, including scheduling, dispatch, driver supervision, fleet utilization, trip coordination, and safety compliance.
- Conduct comprehensive needs assessments, resource analyses, and stakeholder engagement to evaluate access gaps and transportation requirements for Veterans.
- Develop and submit a three-year strategic Business Plan to the VTP Board of Directors and National Program Office to secure program funding and outline system improvements.
- Serve as the local administrator and subject matter expert for the VetRide scheduling platform, including the Administrative Portal, Veteran Trip Request Portal, Third-Party Contractor Portal, and Special Mode Tracker.
- Create and enforce local policies, processes, and standard operating procedures aligned with VHA directives, Member Services guidance, and VA Long Beach requirements.
- Lead all BT IPERA audit preparation, documentation, responses, and corrective action activities; ensure compliance with audit standards and behavioral audit tools.
- Serve as Contracting Officer Representative (COR) for transportation-related contracts, including common carrier, wheelchair van, ambulance, and air ambulance services.
- Draft Statements of Work (SOWs), monitor contract performance, validate invoices, and ensure all contractor services comply with terms, regulations, and quality expectations.
- Manage transportation program budget execution, fund control points, obligations, expenditures, forecasting, and financial reporting in coordination with Fiscal Service and national VTP.
- Conduct cost-benefit analyses, resource utilization reviews, and alternative funding assessments to improve operational efficiency.
- Lead quality assurance, performance improvement, and Lean process initiatives to reduce inefficiencies, improve patient access, and enhance no-show/missed opportunity outcomes.
- Monitor and report on key performance indicators such as timeliness metrics, patient satisfaction, missed appointments, customer service trends, and workload demand.
- Coordinate with internal clinical and administrative services such as Primary Care, Social Work, Mental Health, Homeless Programs, Nursing, Rehabilitation, Fleet Management, and HAS/Business Office.
- Establish and maintain partnerships with external entities, including state and local transportation agencies, community transit providers, Veterans Service Organizations (VSOs), State and County Veterans Agencies, and VTCLI grantees.
- Represent the VTP during audits, program reviews, investigations, and briefings with VISN leadership, national program staff, OIG, GAO, and Joint Commission surveyors.
- Prepare written reports, data analyses, presentations, and responses to executive correspondence including inquiries from leadership, VISN, members of Congress, and community partners.
- Provide full supervisory oversight for a multidisciplinary workforce including administrative, technical, clinical, and wage-grade staff located at the main campus and community-based outpatient clinics.
- Set performance expectations, complete performance evaluations, assign work, oversee staffing, manage leave, address conduct and performance issues, and develop work improvement plans.
- Ensure all staff maintain required licenses, certifications, safety training, and driver medical qualifications required for transportation operations.
- Lead workforce planning efforts, workflow analysis, operational redesign, training programs, and orientation for new staff and trainees.
- Resolve complex transportation cases involving high-risk or medically fragile Veterans in coordination with clinical staff, nursing, families, and external facilities.
- Ensure all transportation services comply with ADA requirements, federal/state DOT regulations, VA safety standards, and patient care protocols.
- Perform other related duties as assigned to ensure the safe, efficient, and compliant operation of the Veterans Transportation Program

Work Schedule: Full-Time, Monday - Friday 8:00am - 4:30pm
Telework: Not Applicable
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Mobility Transportation Specialist/PD01939O
Financial Disclosure Report: Not required

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/11/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: qualitative and quantitative techniques, efficiency, productivity of administrative, technical aspects of the services provided in VTP, knowledge mission, work processes of programs, medical center, analytical data, beneficiary travel expenditures, behavioral audit reconciliation, customer satisfaction, management strategies, VA ride scheduling, VTS program, staffing resolve, directs programs, and mobility management. OR the required education as stated below which includes: Major study in accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. (must be in resume) OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Major study in accounting, business administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other fields related to the position. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond.
You will be rated on the following Competencies for this position:
  • Administration and Management
  • Communication
  • Education and Training
  • Planning and Evaluating


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Travel will be required on a periodic basis.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Summary Continued:

The Supervisory Mobility Transportation Specialist serves as the Mobility Manager for the VA Long Beach Healthcare System and is responsible for the full management, oversight, and performance of the Veterans Transportation Program (VTP), including Veterans Transportation Service (VTS) and Beneficiary Travel (BT). The position ensures Veterans have safe, reliable, and timely access to VA and authorized non-VA health care by overseeing patient transportation operations, special mode travel, mileage reimbursement, transportation contracts, inter-facility transfers, and 911 ambulance claims. The incumbent plans, develops, executes, and evaluates transportation services across the medical center's catchment area, ensuring compliance with VHA policy, transportation regulations, and audit requirements, including BT IPERA audits and behavioral audit processes. As the Contracting Officer Representative (COR), the Mobility Manager oversees common carrier, ambulance, air ambulance, and special-mode transportation contracts, ensuring performance and contractual compliance. The position leads program development through needs assessments, resource analyses, and creation of a three-year business plan used to secure program funding. The Mobility Manager administers the Vet Ride system and its associated portals, ensuring proper use, security, and staff compliance. The incumbent establishes policies, operational procedures, quality assurance processes, and performance improvement initiatives to increase transportation efficiency, reduce missed appointments, optimize resource utilization, and enhance Veteran experience. The role requires continuous collaboration with internal clinical and administrative services-including Primary Care, Social Work, Mental Health, Fleet Management, Nursing, and Voluntary Service-as well as extensive coordination with external entities such as state and local transportation agencies, community transit providers, Veterans Service Organizations, and regional/national VTP leadership. The Mobility Manager supervises a diverse staff including administrative, technical, clinical, and federal wage system personnel. Responsibilities include performance management, workload distribution, training oversight, recruitment, disciplinary actions, and ensuring all required certifications and regulatory requirements are met. The incumbent also manages transportation budget execution, conducts cost-benefit analyses, monitors fund control points, and partners closely with Fiscal Service and Acquisition teams. The position leads performance improvement programs using Lean principles to reduce waste, improve scheduling, and enhance operational effectiveness. It monitors key metrics such as no-show rates, transportation timeliness, audit findings, patient satisfaction surveys, and cost efficiency, and provides recurring reports to senior leadership and the VTP Board of Directors. As the facility's Subject Matter Expert for transportation operations, regulations, and ride-scheduling technology, the Mobility Manager regularly briefs senior executives, supports audits and investigations, prepares high-level correspondence, and represents the VTP in committees, workgroups, and community partnerships. The work significantly affects Veteran access to care, medical center operations, and coordination across the VISN and national VTP program.

Additional information

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This job opportunity announcement may be used to fill additional vacancies.

As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement using the reasonable accommodation process.

Due to COVID-19, VA is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement. Management officials will provide information about returning to the official, pre-pandemic worksite, when applicable. At that time, you may be eligible to request to continue to telework depending upon the terms of your organization's telework policy and the duties of the position.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

  • Administration and Management
  • Communication
  • Education and Training
  • Planning and Evaluating


Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The VA Desert Pacific Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model that is based in a partnership across time, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Agency contact information

Joseph Parra
Email
JOSEPH.PARRA@VA.GOV
Address
Long Beach VA Medical Center
5901 East Seventh Street
Long Beach, CA 90822
US

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