This position is located in the GAO, Learning Center (LC). As a Management & Program Analyst you will be responsible for evaluating and executing a variety of operational and support service functions that increase the efficiency and effectiveness of the LC. The incumbent performs assignments that focus on a broad spectrum of LC's work including leading process improvement projects, implementing LC's programs and initiatives, acquiring and maintaining technical knowledge in designated areas.
Summary
This position is located in the GAO, Learning Center (LC). As a Management & Program Analyst you will be responsible for evaluating and executing a variety of operational and support service functions that increase the efficiency and effectiveness of the LC. The incumbent performs assignments that focus on a broad spectrum of LC's work including leading process improvement projects, implementing LC's programs and initiatives, acquiring and maintaining technical knowledge in designated areas.
Internal to permanent GAO employees.
Job locations are based on agency needs. Generally, you will remain in your current official duty station if selected. If you have an approved Flexible Work Agreement and are selected for promotion, you must complete and submit a new flexible work application for approval. Your new flexible work arrangement will be reviewed and decided based on Agency policy governing these arrangements. You may have a 90-day waiting period to submit a new arrangement.
As a Management & Program Analyst, PT, 0343, 3, your typical work assignments may include the following:
Serves as a Project or Program Leader for LC Quality Assurance and Metrics for LC learning programs and process improvement efforts, focused on initiatives to improve the efficiency and effectiveness related to learning.
Leads the development and implementation of LC policies and procedures for planning and executing training, operations projects and improvement initiatives, including planning, scheduling, executing, and progress monitoring and reporting of project and program activities and delivering outcomes.
Leads and directs implementation of approved solutions including delivering agency-wide briefings, preparing written internal communications, and developing and delivering other types of material/activities as needed to achieve successful implementation.
Provides operational guidance to LC customers, Directors, and staff on quality assurance, metrics, ECM and process improvements, coordinating a variety of services and serves as the LC POC/Liaison for various, program, units and initiatives.
1. You must be a U.S. citizen.
2. You MAY be required to submit a financial disclosure statement.
3. You must be suitable for federal employment.
4. Registered for Selective Service, if applicable. (www.sss.gov).
5. Completion of a probationary period maybe required.
You must meet all qualification requirements before the announcement closes.
Qualifications
You may qualify at the BAND III level, if you fulfill the following qualification requirement:
You must have 1 year (52 weeks) of specialized experience at the next lower band level PT-II / PE-IIA/ MS-I or equivalent to the GS-13 in the Federal Service, or comparable private/public sector experience which has equipped you with the skills and knowledge required to successfully perform the duties of the position.
Specialized experience is defined as experience serving as a member of a team and/or engagement tasked with identifying and implementing process improvement, tracking activities or projects that provide services to the agency, and/or implementing project management techniques to complete assignments
Education
No education is required for this position.
Additional information
Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying to a job.
OPTION FOR ADDITIONAL SELECTIONS: Based on the staffing needs, additional selections may be made through this vacancy announcement.
Travel and relocation expenses will not be paid for by the GAO.
REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov.The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Communications and Media, Data Analysis, Project Management, and Teamwork
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- RESUME:You are encouraged to use the USAJOBS resume builder to create your resume. In describing your experience, please be clear and specific. In addition to describing duties performed, you must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week. We will not make assumptions regarding your experience. Failure to provide this information may result in disqualification.
Update your resume so it meets new resume requirements: Starting on September 27, 2025, federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying to a job.
What is required in the resume?
Resumes submitted for federal jobs are required to have:
Contact Information-your name and the best way to contact you.
Relevant work experience-Job experience should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how your previous work experience relates to and helps you meet the required qualifications in the GAO job announcement to which you are applying.
Education, certifications or licensures - If the job announcement requires any education, certifications or licensures, make sure you include the required information on the resume.
- SF-50: You must submit a copy of your most recent Notification of Personnel Action (SF-50) that indicates your position information (i.e. title, series, grade). Do not submit awards.
If you fail to submit any of the documentation listed above your application will be considered incomplete, and will result in loss of consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, please contact Melody Moses at mosesmm@gao.gov or 000-000-0000 by 4 p.m. on the closing date of the announcement.
For technical issue with USAJOBS: Please refer to the USAJOBS help page.
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US
Next steps
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- RESUME:You are encouraged to use the USAJOBS resume builder to create your resume. In describing your experience, please be clear and specific. In addition to describing duties performed, you must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week. We will not make assumptions regarding your experience. Failure to provide this information may result in disqualification.
Update your resume so it meets new resume requirements: Starting on September 27, 2025, federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying to a job.
What is required in the resume?
Resumes submitted for federal jobs are required to have:
Contact Information-your name and the best way to contact you.
Relevant work experience-Job experience should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how your previous work experience relates to and helps you meet the required qualifications in the GAO job announcement to which you are applying.
Education, certifications or licensures - If the job announcement requires any education, certifications or licensures, make sure you include the required information on the resume.
- SF-50: You must submit a copy of your most recent Notification of Personnel Action (SF-50) that indicates your position information (i.e. title, series, grade). Do not submit awards.
If you fail to submit any of the documentation listed above your application will be considered incomplete, and will result in loss of consideration.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
- To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
- Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
- After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
If you are unable to apply online, please contact Melody Moses at mosesmm@gao.gov or 000-000-0000 by 4 p.m. on the closing date of the announcement.
For technical issue with USAJOBS: Please refer to the USAJOBS help page.
Government Accountability Office
Human Capital Office
441 G Street NW
Washington, DC 20548
US
Next steps
After the closing date of this announcement, GAO's Human Capital Office will conduct an evaluation of your qualifications by reviewing your assessment questionnaire and resume to complete an analysis. Please be as complete and thorough as possible. If your application is rated "best-qualified," your name will be referred to the selecting official for consideration. At this point you may be contacted for an interview.
If you do not meet the key requirements and/or basic qualifications or you fail to submit all required application materials, your application will not be considered.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
