Serves as Program Manager (Director) in the Business Intelligence and Analytics Division (BIAD), Office of Information Technology (OIT). The incumbent is responsible for exercising management and operational control and serves as a liaison for execution and evaluation of organizational business analytics and management informational needs.
Summary
Serves as Program Manager (Director) in the Business Intelligence and Analytics Division (BIAD), Office of Information Technology (OIT). The incumbent is responsible for exercising management and operational control and serves as a liaison for execution and evaluation of organizational business analytics and management informational needs.
Current or former Federal employees, Military Spouse and ICTAP eligible and veterans eligible under VEOA only. Please see additional specific information on who may apply in the Qualifications section.
Anticipate organizational needs/problems, provide timely, effective advice and guidance to those executing the mission, and their stakeholders, on improving the management and operational needs of the organization.
Ensures that the work of the Division complies with legal and regulatory requirements and meets agency or customer needs.
Collaborates with the workforce to collect, consolidate, and analyze data in order to develop, prepare, and update comprehensive reports, charts, graphics, and presentations.
Responsible for all Business Analytics/Intelligence and Management Information Technology needs.
Plan, direct, coordinate, and provide analytical support for tracking and measuring project outcomes and objectives for analytics.
Selective Service Registration: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov
Fingerprinting and background and/or security investigation may be required.
Job offers are contingent on fingerprinting and background / security investigation results.
Federal employees must be in good standing.
Federal employees must have a successful performance rating.
Selectees may be required to serve a 1-year probationary period.
All application materials must be received by the closing date.
Official Personnel Folders will not be reviewed.
Requests for copies of application documents will not be accepted.
All application forms submitted become the property of SSA Human Resources.
Qualifications
WHO MAY APPLY: Applications will only be accepted from applicants eligible for one of the following categories.
Federal employees currently serving under career or career conditional appointments;
Federal employees currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities;
Former Federal employees eligible for reinstatement (i.e., those who have career status or separated from a career-conditional appointment less than 3 years ago);
Current or former Federal employees eligible under the Interagency Career Transition Assistance Program (ICTAP); or
Veterans Employment Opportunity Act (VEOA) Eligibles (i.e., Preference-eligible veterans OR veterans who have been separated from the armed forces under honorable conditions after 3 years or more of continuous service).
Federal employees serving under excepted service appointments with competitive service compatibility (e.g., Postal Service, Foreign Service, an agency with an interchange agreement, etc.) may be eligible to apply. Please visit Excepted Service Appointments with Competitive Service Compatibility for more information.
NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Presidential Management Fellows, Recent Graduates, and Interns) are not eligible for consideration.
HOW TO QUALIFY: Eligible applicants must meet the following qualification requirements.
Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information.
Applicants must have 52 weeks of specialized experience at the GS-14 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience must include ALL of the following:
Data analytics and applying a variety of data mining methods and statistical concepts;
Developing and overseeing business intelligence processes and projects;
Communicating technical information to stakeholders;
Anticipating organizational needs/problems and providing advice and guidance to senior leadership.
Qualification requirements must be met by the closing date of this announcement.
Applicants for promotion must have 52 weeks at GS-14.
Time in grade requirement must be met by the closing date of this announcement.
Additional information
This is a non-bargaining unit position to be filled under the provisions of the Management Officials Promotion Plan. The best-qualified list for this vacancy may be used to fill the same or similar positions in a component(s) under the same Chief. Additional selections may be made within 6 months of the date the best qualified list is issued.
LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay.
OTHER NOTES:
Selected employee is subject to the completion of a 1-year probationary period for a supervisory position unless the employee served in such a position before August 11, 1979, or has completed one.
Telework approved according to the agency policy.
This is a high risk public trust position. The selected employee will be required to complete a Standard Form 85P, Questionnaire for Public Trust Positions, in order to have the appropriate investigation conducted, unless the employee has been previously certified eligible to occupy a position at this level.
If you are claiming 10-point veterans' preference based on a service-connected disability, you must also submit an Application for 10-Point Veterans' Preference (SF 15)and the required documentation specified on the reverse of the SF-15. Preference will be granted based on the documents received.
Current SSA employees are not required to submit an SF-50. If you are a former Federal employee with reinstatement eligibility, you must also submit your separation SF-50 showing your separation was not for performance or conduct reasons.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants will be rated based on the following knowledge, skills, and abilities:
Knowledge of Business Analytics which includes data analytics, data analysis, and data extract.
Skill in using relational database concepts, class and object source data, tables, joins, dimensions, and measures (sum, count, average, maximum, minimum) to mine data, build reports and develop various dashboards.
Skill in using business analytics tools and techniques.
Ability in retrieving large amounts of data from various sources utilizing Structured Query Language (SQL) and other applicable tools, which includes using business intelligence, web intelligence, Microstrategy, Tableau, PowerBI, business objects universe concepts, analytics and other data/information retrieval platforms.
Skill in using visualization software (e.g., Tableau) and Microstrategy, web intelligence, Dashboards, and various other user interfaces, and visualization tools to visualize data in a clear, concise and actionable manner.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
RESUME: Your resume must provide all of the information necessary to make qualifications and eligibility determinations (e.g., experience related to your qualifications for this position, grade levels and dates of your current and prior positions, etc.).
Your resume must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
SF-50: If you are a current or former Federal employee, you must submit a Notification of Personnel Action (SF-50) that that reflects your grade/step, possession of time-in-grade (e.g., a Within-Grade Increase or Promotion/Reassignment dated more than one year ago), and career or career-conditional tenure in the competitive service. You may need to submit more than one SF-50 to prove possession of time-in-grade .NOTE: If you are a current Federal employee eligible under VEOA, you are subject to the time-in-grade requirement and must submit an SF-50 as required above.
PERFORMANCE APPRAISAL: If you are a current Federal employee, you must submit a copy of your most recent performance appraisal. You must also include an explanation if you have changed agencies and have not yet received a performance appraisal from your new agency. If you are a new Federal employee who has not yet received a performance rating, you must upload an explanation. Current SSA employees and VEOA applicants are not required to submit performance appraisals. NOTE: If you are a current Federal employee (non-SSA) applying under VEOA, you must submit a performance appraisal or explanation(s) as required above.
VETERANS EMPLOYMENT OPPORTUNITIES ACT (VEOA)
The Veterans Employment Opportunities Act (VEOA) includes those eligible for veterans' preference OR have been separated from the armed forces under honorable conditions after 3 or more years of continuous service, including veterans who were separated shortly before completing the required 3-year period. For more information visit the Vet Guide. If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD-214 member 4 copy preferred) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must contain dates and show Character of Service. If you are a current active duty military member who does not have a DD-214 and are claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days of the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by or under the direction of military members' military personnel offices, unit commanders, or higher headquarters.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
Military Spouse Appointing Authority: You may be eligible for an appointment under the Military Spouse Appointing Authority if you are a spouse of: 1) an active duty member of the armed forces; 2) a service member who is 100% disabled due to a service-connected injury; or 3) a deceased service member of the armed forces. Each of these categories has different eligibility criteria that must be met. Individuals applying for consideration under this authority MUST provide the applicable supporting documentation (e.g., documentation verifying marriage, copy of your spouse's active military orders, DD-214, copy of a statement from the Department of Veterans Affairs or a branch of the military certifying the service member's service-connected disability rating, DD-1300, etc.). You are no longer eligible if you remarry.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
A Resume
The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (EST) on 05/18/2026. Failure to upload any required documents will disqualify your application from consideration.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Alana Outen at 000-0000 or alana.outen@ssa.gov.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
SSA OIG
6401 Security Boulevard
Baltimore, MD 21235
US
Next steps
After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
RESUME: Your resume must provide all of the information necessary to make qualifications and eligibility determinations (e.g., experience related to your qualifications for this position, grade levels and dates of your current and prior positions, etc.).
Your resume must specifically demonstrate, in your own words, the possession of the required experience related to the minimum qualifications, selective placement factors and/or evaluation criteria. Information that is copied or restated language from the vacancy announcement, rating criteria, KSAs and/or position description will not be considered. If this occurs, you may lose consideration for one or more grade levels or found ineligible.
SF-50: If you are a current or former Federal employee, you must submit a Notification of Personnel Action (SF-50) that that reflects your grade/step, possession of time-in-grade (e.g., a Within-Grade Increase or Promotion/Reassignment dated more than one year ago), and career or career-conditional tenure in the competitive service. You may need to submit more than one SF-50 to prove possession of time-in-grade .NOTE: If you are a current Federal employee eligible under VEOA, you are subject to the time-in-grade requirement and must submit an SF-50 as required above.
PERFORMANCE APPRAISAL: If you are a current Federal employee, you must submit a copy of your most recent performance appraisal. You must also include an explanation if you have changed agencies and have not yet received a performance appraisal from your new agency. If you are a new Federal employee who has not yet received a performance rating, you must upload an explanation. Current SSA employees and VEOA applicants are not required to submit performance appraisals. NOTE: If you are a current Federal employee (non-SSA) applying under VEOA, you must submit a performance appraisal or explanation(s) as required above.
VETERANS EMPLOYMENT OPPORTUNITIES ACT (VEOA)
The Veterans Employment Opportunities Act (VEOA) includes those eligible for veterans' preference OR have been separated from the armed forces under honorable conditions after 3 or more years of continuous service, including veterans who were separated shortly before completing the required 3-year period. For more information visit the Vet Guide. If you are claiming veterans' preference, you must submit a copy of your military discharge certificate (DD-214 member 4 copy preferred) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must contain dates and show Character of Service. If you are a current active duty military member who does not have a DD-214 and are claiming preference under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the Armed Forces indicating that you will be discharged or released under honorable conditions from active duty within 120 days of the date on the certification. Certifications must be on letterhead from the appropriate military branch and include the following information: military dates of service and expected discharge or release date, the character of service, military rank, type of discharge, and date when terminal leave will begin. Certifications must be signed by or under the direction of military members' military personnel offices, unit commanders, or higher headquarters.
INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:
proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.
Military Spouse Appointing Authority: You may be eligible for an appointment under the Military Spouse Appointing Authority if you are a spouse of: 1) an active duty member of the armed forces; 2) a service member who is 100% disabled due to a service-connected injury; or 3) a deceased service member of the armed forces. Each of these categories has different eligibility criteria that must be met. Individuals applying for consideration under this authority MUST provide the applicable supporting documentation (e.g., documentation verifying marriage, copy of your spouse's active military orders, DD-214, copy of a statement from the Department of Veterans Affairs or a branch of the military certifying the service member's service-connected disability rating, DD-1300, etc.). You are no longer eligible if you remarry.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please follow all instructions carefully. Errors or omissions may affect your eligibility. When answering the questionnaire, remember that your experience is subject to verification by the selecting official. You may be asked to provide specific examples or documentation of experience to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task.
Notice Concerning Materially False, Fictitious, or Fraudulent Statements
Anything you claim in the occupational questionnaire or in your SSA-45 may be subject to verification. By completing the electronic application process, you are certifying that any statements you make are true, complete, and correct to the best of your knowledge and belief and are made in good faith. Materially false, fictitious, or fraudulent statements or representations are subject to disciplinary action.
To apply for this position, you must provide a complete Application Package which includes:
A Resume
The Occupational Questionnaire: Click on the Apply Online button to create an account or log into your existing USAJOBS account and follow the prompts to complete the occupational questionnaire.
Additional Required Documents, if applicable (See Required Documents section).
The complete Application Package must be submitted before 11:59 p.m. (EST) on 05/18/2026. Failure to upload any required documents will disqualify your application from consideration.
If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Alana Outen at 000-0000 or alana.outen@ssa.gov.
Individuals with hearing or speech disabilities may use the listed email or 7-1-1 for TTY-based Telecommunications Relay Services to call the listed phone number. Additional Telecommunications Relay Services options are available in each state: https://www.fcc.gov/general/trs-state-and-territories
Due to our security procedures, our office will not accept any applications submitted via email, standard mail, or facsimile sent directly to the Servicing Personnel Office. Applicants are required to file through the online application process. The email address is listed only for inquiries about the position or the How to Apply process.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.
SSA OIG
6401 Security Boulevard
Baltimore, MD 21235
US
Next steps
After all of the applications have been evaluated, you will receive notification via email explaining the status of your application. If you applied incorrectly or submitted an incomplete application, we will be unable to send you an electronic receipt of your application. Please read the How to Apply instructions carefully to ensure that you submit a complete application.
To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Selection interviews may be conducted with one or more of the candidates, but there is no requirement that interviews be conducted. The hiring office will contact candidates directly for interviews. Interviews may be conducted via video conferencing software, if technically feasible. Applicants referred for consideration will receive a final disposition notice after selections have been made.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
