The FRTIB is looking for a highly qualified and motivated individual to serve as a Supervisory Benefits Specialist (Division Chief) Supervisory Benefits Specialist (Division Chief).
This Job Opportunity Announcement (JOA) may be used to fill other Supervisory Benefits Specialist (Division Chief), GS-0301-15 positions within the FRTIB in the same geographical location with the same qualifications and specialized experience.
Summary
The FRTIB is looking for a highly qualified and motivated individual to serve as a Supervisory Benefits Specialist (Division Chief) Supervisory Benefits Specialist (Division Chief).
This Job Opportunity Announcement (JOA) may be used to fill other Supervisory Benefits Specialist (Division Chief), GS-0301-15 positions within the FRTIB in the same geographical location with the same qualifications and specialized experience.
Responsible to manage three quality assurance branches related to Participant and Beneficiary Services, Customer Service, Transaction and Mail Operation.
Independently manages three oversight branches and programs responsible for ensuring that oversight levels and methodologies align with the Quality Assurance Surveillance Plan and are fully coordinated with the Contracting Officer's Representative and the Program Manager.
Develops and implements strategies and proposals to identify and address current issues related to Thrift Savings Plan contractor oversight, including the various issues that are involved in administering program operations and policies.
Develops and establishes position descriptions, work plans and performance standards, and evaluates staff.
All qualification requirements must be met by 05/09/2026. Your application package will not be considered if it is missing any of the required documents listed under the "Required Documents" tab. Failure to submit required documentation will impact your eligibility for this position. If you have any concerns or questions regarding required documents, please contact FRTIB HR Operations (contact information is noted below in this announcement) prior to the closing date of this announcement.
Probationary Period. One-year probationary period may be required.
Supervisory Probationary Period. One-year supervisory probationary period may be required.
Selective Service. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.
Background Suitability Investigation. Continued employment is contingent upon satisfactory completion of a background investigation and the granting of a federal suitability or security clearance. If selected, you may be offered tentative employment until the background investigation has been fully adjudicated.
Applicants who have held a General Schedule (GS) position within the last 52 weeks must meet the Time-in-Grade Requirement, which is 52 weeks of federal service at the next lower grade, GS-14.
Specials selection priority consideration will be given under the Career Transition Assistance program (CTAP) to well-qualified surplus or displaced candidates within the local commuting area.
Qualifications
To qualify for this position, applicants must meet the Specialized Experience as described below.
Specialized Experience:
Applicants must have at least one year of full-time specialized work experience comparable in scope and responsibility to the next lower level (equivalent to the GS-14) in the federal government. Specialized experience is defined as:
Setting priorities and advising employees to ensure effective workforce performance and accomplishment of program oversight objectives.
Developing and maintaining ongoing liaison with contractors and the Agency to monitor performance and ensure contractual requirements are satisfied.
*Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations. Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Specialized experience must meet 52 weeks equivalent to the next lower grade level. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Education
Education may not be substituted for experience for this series and grade combination.
Additional information
The FRTIB offers wonderful benefits and work/life-balance flexibilities to help empower and reflect respect for our employees. Our comprehensive benefits package includes paid time off*, life insurance, health benefits, and participation in the federal retirement system. We offer, as applicable, flexible work hours, annual and sick leave, transit and childcare subsidies, free and confidential employee assistance and occupational health referral services, free on-site fitness center, and off-site fitness membership reimbursement.
The FRTIB offices are conveniently located within a few blocks of the Union Station metro station. In addition, private parking is available in the building at the posted daily and monthly rates.
Relocation expenses are not authorized for this position; however, other recruitment incentives may be authorized.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the above qualifications.
Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
Leadership: Leads Division in meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports resolution of conflicts.
Supervision: Exercises the full range of supervisory responsibilities over the subordinate staff, including planning work to be accomplished by staff members, setting and adjusting short term priorities, preparing schedules for completion of work, assigning work based on priorities and consideration of the difficulty and requirements of assignments, evaluating work performance of staff, and furnishing advice to employees on both work and administrative matters.
Planning and Evaluation: Ability to organize work, set priorities, and determine resource requirements. Ability to coordinate with other organizations or parts of the organization to accomplish goals, monitor progress, and evaluate outcomes.
Managing Human Resources: Plans, distributes, coordinates, and monitors work assignments of others; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner.
The Fair Chance to Compete for Jobs Act prohibits the Federal Retirement Thrift Investment Board from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to HumanResourcesDivision@FRTIB.GOV.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Please be advised, the following documents are required even if you are already a current federal employee or employee of the FRTIB:
1. Federal Resume Information: Your resume may be longer than two pages; however, only the first two pages will be reviewed when we evaluate your qualifications. Anything beyond page two will not be considered. Be sure the first two pages of your resume clearly show the relevant experience you want us to consider, including the start and end dates for each job (month, day, and year) and the number of hours you worked each week (for example, 40 hours/week). If your resume does not include this information, we may not be able to determine whether you qualify, and you may not be considered for this position. If you submit more than one resume, only the most recent version will be used to evaluate your application.
2. Responses to the occupational questionnaire.
3. You must submit supporting documents verifying your eligibility to apply to this vacancy, selection priority eligibility, or any preference eligibility along with your application package. Omitting these documents may result in no preference being adjudicated for you. These documents may include, but are not limited to:
SF-50 If you are a current or former federal employee, you must submit a SF-50 showing the highest grade level held in the position for which you are using to qualify. Your SF-50 must also include the Position Title and Series, Step, Salary, Tenure, Position Occupied, and promotion potential (if applicable) to verify your status and eligibility. If you are unable to provide your most recent SF-50, you should submit a written statement explaining why it was not obtainable. This explanation should include your Position Title and Series, Step, Salary, Tenure, Position Occupied, and promotion potential. Failure to submit the required SF50 document or statement of explanation will result in an ineligible rating under merit promotion procedures.
ICTAP documentation. RIF separation notice along with your last performance rating or appraisal.
4. A copy of your most recent performance appraisal/evaluation which you have received in the last 3 years. If you do not have a current performance appraisal you must submit a statement as to why it is not available, and if your performance was at an acceptable level. In this explanation you should include your final rating. Failure to submit your current Performance Appraisal or a written statement explaining why it was not obtainable you will be deemed ineligible from further consideration.
You must apply through the USAJOBS online job application system. The complete application package must be submitted by 11:59 PM (EST) on 05/09/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Click the Submit My Answers button to submit your application package..
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
It is your responsibility to ensure your responses and appropriate documentation are submitted prior to 05/09/2026.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. If you have any concerns or questions regarding required documentation, please contact FRTIB HR Operations (contact information is noted below in this announcement).
Note to applicants: To assist us with an expeditious application review process, please do not submit additional documentation from what is being requested in the announcement. The following documents are not required and do not need to be submitted with your application:
Diplomas of any type (when education documents are required, you must submit unofficial transcripts, not diplomas)
Letters of recommendation, reference, or congratulations, etc.
Any documents with a picture of the applicant
Awards documentation, including SF-50's for awards
Performance appraisals (only ICTAP eligible applicants need to submit their latest performance appraisal)
Evaluations of any type
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. Paper applications and information sent by mail will not be accepted.
Office of Participant Experience
Office of Participant Experience
77 K Street, NE
Washington, DC 20002
US
Next steps
Once your application package is received you will receive an acknowledgement email that your submission was successful. If your final rating places you among the top candidates, your application will be referred to the selecting official for further review. If your name is referred to the selecting official, you may be contacted directly by the office for a possible interview. You may also check the status of your application through your USAJOBS profile.
When the entire vacancy announcement process has been completed you will receive notice via email (or by mail if no email address was provided during the application process). Please allow at least 4-6 weeks after the vacancy has closed to inquire about the status of your application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Please be advised, the following documents are required even if you are already a current federal employee or employee of the FRTIB:
1. Federal Resume Information: Your resume may be longer than two pages; however, only the first two pages will be reviewed when we evaluate your qualifications. Anything beyond page two will not be considered. Be sure the first two pages of your resume clearly show the relevant experience you want us to consider, including the start and end dates for each job (month, day, and year) and the number of hours you worked each week (for example, 40 hours/week). If your resume does not include this information, we may not be able to determine whether you qualify, and you may not be considered for this position. If you submit more than one resume, only the most recent version will be used to evaluate your application.
2. Responses to the occupational questionnaire.
3. You must submit supporting documents verifying your eligibility to apply to this vacancy, selection priority eligibility, or any preference eligibility along with your application package. Omitting these documents may result in no preference being adjudicated for you. These documents may include, but are not limited to:
SF-50 If you are a current or former federal employee, you must submit a SF-50 showing the highest grade level held in the position for which you are using to qualify. Your SF-50 must also include the Position Title and Series, Step, Salary, Tenure, Position Occupied, and promotion potential (if applicable) to verify your status and eligibility. If you are unable to provide your most recent SF-50, you should submit a written statement explaining why it was not obtainable. This explanation should include your Position Title and Series, Step, Salary, Tenure, Position Occupied, and promotion potential. Failure to submit the required SF50 document or statement of explanation will result in an ineligible rating under merit promotion procedures.
ICTAP documentation. RIF separation notice along with your last performance rating or appraisal.
4. A copy of your most recent performance appraisal/evaluation which you have received in the last 3 years. If you do not have a current performance appraisal you must submit a statement as to why it is not available, and if your performance was at an acceptable level. In this explanation you should include your final rating. Failure to submit your current Performance Appraisal or a written statement explaining why it was not obtainable you will be deemed ineligible from further consideration.
You must apply through the USAJOBS online job application system. The complete application package must be submitted by 11:59 PM (EST) on 05/09/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Click the Submit My Answers button to submit your application package..
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
It is your responsibility to ensure your responses and appropriate documentation are submitted prior to 05/09/2026.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. If you have any concerns or questions regarding required documentation, please contact FRTIB HR Operations (contact information is noted below in this announcement).
Note to applicants: To assist us with an expeditious application review process, please do not submit additional documentation from what is being requested in the announcement. The following documents are not required and do not need to be submitted with your application:
Diplomas of any type (when education documents are required, you must submit unofficial transcripts, not diplomas)
Letters of recommendation, reference, or congratulations, etc.
Any documents with a picture of the applicant
Awards documentation, including SF-50's for awards
Performance appraisals (only ICTAP eligible applicants need to submit their latest performance appraisal)
Evaluations of any type
You are encouraged to apply online. Applying online will allow you to review and track the status of your application. Paper applications and information sent by mail will not be accepted.
Office of Participant Experience
Office of Participant Experience
77 K Street, NE
Washington, DC 20002
US
Next steps
Once your application package is received you will receive an acknowledgement email that your submission was successful. If your final rating places you among the top candidates, your application will be referred to the selecting official for further review. If your name is referred to the selecting official, you may be contacted directly by the office for a possible interview. You may also check the status of your application through your USAJOBS profile.
When the entire vacancy announcement process has been completed you will receive notice via email (or by mail if no email address was provided during the application process). Please allow at least 4-6 weeks after the vacancy has closed to inquire about the status of your application.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
