Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

• Provides assistance and information to walk-in customers and callers on ticket, tour, and travel opportunities, Community Center programs, and base-wise events.
• Assists customers in planning and coordinating recreational and leisure package trips to include: reserving condominiums and hotels, car rentals, ski and summer packages, airline tickets, train reservations, cruises, overseas vacations, etc.
• Provides customers with all pertinent travel and lodging policies, restrictions, and itineraries.
• Responsible for ordering tickets. Plans tours to different events, maintains daily operations, and publicizes upcoming events with supervision.
• Assists with Community Center programs and activities.
• Greets customers as they enter the ITT office.
• Operates a computerized cash register, rings up sales, accepts payment and makes change, or charges the member's account.
• Clears the cash register and turns over cash and supporting documents to supervisor at the end of each tour of duty; makes deposits.
• Maintains a clean and orderly work environment.
• Assists with daily and end-of-month documents/reports. Independently performs routine day-to-day operational and clerical duties.
• May be required to operate a government vehicle.
• May be required to work an uncommon tour of duty to include days, nights, weekends, family days, and holidays. Performs other duties as assigned.

Conditions of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This is a Drug Testing position; you will be required to complete a pre-employment drug screening and subject to random testing during your employment.
• Valid Driver's License is required to drive government vehicles on and off the installation.
• Shift work, such as weekends, nights, evenings and family days may be required.
• To be considered for this position, the applicant must be a U.S. Citizen or a Legal U.S. Resident for a minimum of 3 years and must reside in/around the area as noted in the Job Opportunity Announcement

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/11/2026

Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

• Applicant must have experience in responsible clerical or office duties, which includes ability to perform common arithmetic problems and to make change when receiving payments.
• Experience in coordinating travel arrangements, i.e. ski packages and condo, car, cruise, train, and airline reservations is preferred.
• General travel knowledge to include processing reservations is preferred.
• Basic computer knowledge (Windows 7 and above, MS Office programs) is required.
• Applicant must be able to read, write and speak English.
• Must possess strong interpersonal skills in dealing with the public.
• Applicant must have experience handling multiple tasks concurrently and developed organizational skills.
• Must be able to lift objects weighing up to 20 pounds.
• A valid driver's license is required.
• Must satisfactorily complete a National Agency Check w/Inquiries (NACI).

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume and supporting document will be evaluated against the qualifications of the position.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.