This, position is assigned to Fleet and Family Readiness (FFR); Commander, Navy Installations Command (CNIC); Naval District Washington (NDW) Regional Fleet and Family Support Program (FFSP). The FFSP is the Navy's primary agency for the delivery of an array of human services intended to enhance the stability and self-sufficiency of individuals and families, resulting in increased operational readiness.
Summary
This, position is assigned to Fleet and Family Readiness (FFR); Commander, Navy Installations Command (CNIC); Naval District Washington (NDW) Regional Fleet and Family Support Program (FFSP). The FFSP is the Navy's primary agency for the delivery of an array of human services intended to enhance the stability and self-sufficiency of individuals and families, resulting in increased operational readiness.
In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
Duties include but are not limited to:
Serves as primary technical advisor to the Regional Program Director (RPD) regarding WFL services within the region.
Consults and collaborates with the RPD, WFL Managers and staff on policy interpretation and implementation for all WFL services within the region, ensuring local instructions, standard operating procedures, and guidance reflect current directives, instructions, and laws.
Reviews directives from higher authority to determine potential impact on the organization.
Develops and maintains standardized regional plans, policies, curriculum and procedures for the delivery of WFL services.
Maintains ongoing coordination and collaboration with other regional military and civilian Program Managers (e.g., Personal Property, Personnel Support Detachment, Career Counselors, Chamber of Commerce, Dept. of Labor, Veteran's Affairs, etc.), region and installation FFSP personnel (including the Counseling and Advocacy Coordinator and Education Services Coordinator), and counterparts at other regions to evaluate, develop and deliver Work and Family Life program's and services. This includes working with Base and Unit Commanders to ensure cooperation and collaboration between military and civilian partners in the delivery of services at individual bases. Also, includes developing, implementing and maintaining Memorandums of Understanding with governmental, military, and civilian community organizations to support effective coordination and service delivery.
Serves as technical consultant for all installation Site Managers and WFL Managers.
Observes and evaluates work performance of WFL providers and develops individual training plans where warranted.
Provides input to ensure educational curricula, training materials, and marketing initiatives related to WFL programs and services are state of the art, standardized where appropriate, timely and accurate.
Leads and/or participates on regional working groups and other projects pertinent to WFL services.
Participates in the development of regional formal and informal needs assessment tools in order to determine command, Service Member and family needs.
Assists with focus groups, and survey development to ensure all WFL issues are addressed.
Receives and reviews customer feedback tools and utilizes them for program improvement. Ensures the successful completion of the customer feedback loop by developing and tracking a regional process of collection, evaluation, and implementation of feedback collected through needs assessment and survey tools.
Researches and resolves WFL-related customer complaints that cannot be resolved in their entirety at the base level.
Provides on-going Quality Assurance of all FFSP non-clinical programs in accordance with the standards outlined in the FFSP Certification guidance and works both with local sites and Commander, Navy Installations (CNl) towards full program compliance.
Provides input and justifications in support of new program development and existing program revisions and enhancements.
Identifies where new requirements and recommended program revisions or expansions may have a fiscal impact and provides relevant information to the RPD.
Collaborates with other Region staff to provide recommendations on the optimal utilization of WFL and Education Service Facilitator positions.
Collects, monitors, and assesses technical data related to regional WFL services, creates statistical reports, and analyzes trends.
Uses standard approaches to perform a variety of duties related to regional WFL services involving administrative or support issues.
Conducts research and compilation of data from diverse sources. Extracts and assembles information, conducts analysis utilizing standard analytical techniques and develops reports and presentations.
Serves as regional liaison with Navy Personnel Command (NAVPERSCOM) and CNI for NDW Work and Family Life matters.
Disseminates information from higher authority to WFL management and staff and provides regional input to higher authority as appropriate.
Assists NAVPERSCOM and CNI by participating in Navy-wide projects and activities, including the FFSP certification process, Navy-wide meetings/trainings, and working groups established for specific purposes.
Must pass all applicable records and background check.
Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Must be a U.S. Citizen to obtain and maintain a Secret Security clearance.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate possesses the following:
Five (5) years progressively responsible specialized experience in WFL or QOL services
Knowledge of the professional methods necessary to counter any inherent psychological and/or socioeconomic stresses caused by prolonged separations which affect individuals, families, mission performance, and command readiness.
Knowledge of the Navy organization, mission, and lifestyle.
Knowledge of human services program management.
Knowledge of the oversight and provisions of WFL services including the Transition Assistance, Relocation Assistance, Spouse Career/Employment Assistance, and Personal Financial Management services.
Knowledge of analytical and evaluative methods and a thorough understanding of, how regulations and programs are administered in order to apply measurement standards.
Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which impact the achievement of Navy program goals and objectives.
Knowledge of the Public Laws, Department of Defense (DoD) directives, Secretary of the Navy (SECNAV) and Office of the Chief of Naval Operations (OPNAV) instructions that affect WFL services.
Knowledge of the military lifestyle and military community support programs.
Knowledge of FFSP mission, functions, policies and procedures; mission requirements, program goals and objectives.
Knowledge of the theory and principles of management including administrative practices and procedures.
Knowledge of a variety of Navy administrative and resource management policies, procedures and regulations related to budget/financial management, property management, and administrative policies.
Skill in agency collaboration and network development.
Skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature.
Skill in conducting interviews with management and employees to obtain or exchange information about work objectives, processes, procedures and policies.
Ability to use qualitative and quantitative analytical techniques.
Ability to communicate effectively orally and in writing in order to prepare and present findings and recommend solutions; compose a variety of correspondence, instructions, responses to complaints/inquiries and other matters.
Education
A four (4) year course of study in an accredited college or university leading to a bachelor's degree in behavioral or social science; or related disciplines appropriate to the position. or Four (4) years of appropriate experience that demonstrates acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. or A combination of education and experience that provided knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
Note: Your degree must be from an accredited college recognized by the U.S. Department of Education.
Additional information
Salary is dependent on experience and/or education.
Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
Proof of education: official transcripts only if qualifying all or in-part based on education; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating.
Proof of training: licensures and certifications are acceptable, must show your name, licensure/certification type, licensure number and expiration date (if applicable)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.
The complete application package must be submitted by 11:59 PM (EST) on 05/08/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12933573It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
NDW Regional Office
47402 Buse Road, Bldg. 467
Patuxent River, MD 20670
US
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Proof of education: official transcripts only if qualifying all or in-part based on education; diplomas and degree audits are not acceptable. Failure to provide official transcripts will result in an ineligibility rating.
Proof of training: licensures and certifications are acceptable, must show your name, licensure/certification type, licensure number and expiration date (if applicable)
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.
The complete application package must be submitted by 11:59 PM (EST) on 05/08/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12933573It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
NDW Regional Office
47402 Buse Road, Bldg. 467
Patuxent River, MD 20670
US
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
