Clarification from the agency

Area of consideration: current permanent Finger Lakes Healthcare System Employees.

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Major duties and responsibilities will include:

• Manages and tracks the entire intake screening process and manages a database of information pertinent to the screening process.
• Receives and tracks all screening consultations until they are completed
• Tracks and ensures intake screening appointments are scheduled through the centralized scheduling department and admissions are scheduled and prioritized based on patient needs.
• Receives and assembles all screening packets and ensures all required information is obtained.
• Provides follow up to patients regarding status of screening committee decisions, if approved utilizes internal systems to coordinate admission.
• Manages day-to-day of patient's requests
• Serves as the intake point of contact and provides case management to individuals, families, and internal and external referring agencies
• Explores needs of care for patients
• Provides consultation and education to patients, their families and referring agencies
• Serves as the primary point of contact for all referrals and inquiries during the screening process.
• Evaluates referral information and asks clarifying questions
• Documents all interactions and counselors in the internal systems and databases
• Provides telephone and written follow up to patients who no-show screening or admission appointments, or who are deferred due to pending requirements.
• Triages the needs of patents and suggests and refers to alternative resources if appropriate
• Connecting patients with appropriate resources and guides to meet all patient needs.
• Provides para-professional counseling to patients
• Maintains regular contact with patients awaiting placement and provides non-professional counseling and guidance.
• Collects required intake data used to determine eligibility for services
• Research and provides direction in assessing resources which may be available to assist with transportation
• Perform other related duties as assigned

Work Schedule: Monday - Friday; Full - Time, 7:30am-4:00pm
Recruitment & Relocation Incentives: Not authorized
Critical Skills Incentive (CSI): Not approved

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/01/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and education as described below:

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Bachelor's degree from an accredited college or university in major fields of study such as: social welfare, sociology, psychology, public administration, philosophy, education, anthropology, history, economics and/or English.
• AND;
• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: social welfare worker or social work assistant in voluntary, public, social, or health agency. The experience must be at a level of difficulty and responsibility equivalent to the next lower grade in the Federal service. Specialized experience includes: managing the day-to-day intake screening process for a rehabilitation treatment program: collecting required intake data (e.g., demographics, physical location and living situation, hospitalization history, etc.) and information necessary to determine program eligibility; communicating by telephone and electronic means with the patients/their family, clinicians/medical staff, and other officials affiliated with the program based on the individual's needs; assisting clients and referral agents by connecting and referring them to agency resources, community resources, or other social resources.

You will be rated on the following Competencies for this position:

• Attention to Detail
• Client Orientation
• Clinical Data Collection/Documentation
• Communications

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.