Provides administrative assistance to the Fleet and Family Service Center (FFSC) Director and the Family Advocacy Clinical Manager.
Provides administrative assistance to the Fleet and Family Service Center (FFSC) Director and the Family Advocacy Clinical Manager.
Provides administrative assistance to the Family Advocacy/Clinical Manager and Transition Assistance Manager for the Fleet and Family Service Center in the Fleet and Family Support Center (FFSC). Fleet and Family Support Program (FFSP) is the Navy's primary agency for the delivery of an array of human services intended to enhance the stability and self sufficiency of individuals and families, resulting in increased operational readiness. All FFSP direct services are provided by the regional storefronts, and they fall into three main categories: Career/Retention, Deployment/Readiness, and Crisis Response. Diverse methods for delivering services include providing information and referral, educational instruction or training and professional counseling. The primary purpose of this position is to provide a wide range of administrative support and assistance that is in direct support of professional counselors performing clinical counseling and Family Advocacy Program (FAP) case management that are part of the Counseling and Advocacy Program (CAP) and the New Parent staff within the FFSC.
Additionally, the incumbent performs a variety of other administrative/office automation duties for other related programs under the Transition Assistance Management Program (TAMP).
Major CAP Duties: (50%)
Provides administrative support for the Clinical Counseling, New Parent and Family Advocacy programs. Attends meetings, takes notes and generates documents to assist Counseling, New Parent and Advocacy programs. Maintains suspense log on all correspondence and action items and follows up to ensure a timely reply or action. Provides general technical & administrative support at/for CAP briefs and presentations. Prepares Naval correspondence and deliver for proper signature.
Major TAMP Duties: (25%)
Provides administrative support to the Transition Assistance Management Program. Schedules appointments for the Veterans Administrative Representative. Obtains Verification of Military Education and Training (VMETs) for Active Duty, Separated and Retired Military Personnel. Collects, copies and distributes form DD2648s. Assists with monthly and quarterly reports for the Department of Labor. Provides administrative support to the Spouse Employment Assistance Program. Makes follow-up calls to clients regarding employment search. Assists clients in the operation of copier, telefax, and computer equipment/software available for official use in the Resource Center.
Combined Administrative Assistant Office Automation duties: (25 %)
Uses MS Excel and Access to tract program data.Uses MS Power Point and Publisher for presentations and briefs. Maintains documents in electronic files for easy retrieval. Creates/maintains a database for program statistical tracking. Makes backup copies of stored data as appropriate. Provides inputs for Plan of the Week (POW), Tester and Electronic Marquee Edits Naval Correspondence and deliver for proper signature. Receives visitors and telephone calls to the office, determines the nature of requests and directs callers to appropriate staff, or personally provides the information desired when routine or procedural matters of the office are involved. Uses diplomacy and tact in dealing with other agency staff and when responding to calls from clients in stressful and emotional situations. Takes requests for appointments with the supervisor and other staff, as needed. Checks on their availability and confirms appointments. Reschedules appointments upon request of supervisor or staff member.
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
Knowledge of the Counseling/Advocacy and Transition programs as they relate to the clerical and administrative functions.
Knowledge of correspondence requirements to ensure proper grammar, spelling and punctuation, and to review documents for conformance with Navy formats and procedural requirements.
Knowledge of Microsoft Office software such as: Excel, Word, PowerPoint, and Outlook.
Special Requirement:
In the case of emergency situations involving military families, selected individual may be on a twenty-four hour, seven-day a week, on-call status. Situation will be interpreted by higher authority as to determination of an emergency but in most cases, would be natural disaster or disaster at sea to ships and/or planes.
This job does not have an education qualification requirement.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
The following documents are required at the time of application:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 05/08/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12943233
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications@nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
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