Accident Management Center Team Lead

Summary

As an Accident Management Center (AMC) Team Lead, you will provide nationwide support for the Accident Management Center activity to customers and other Fleet personnel on a diverse range of technical, administrative and analytical functions.

Location of position: Federal Acquisition Service (FAS), Office Of Fleet Management, Leasing Support Division Fleet, Maintenance and Accident Management Branch (QMDFA).

We are currently filling 2 vacancies, but additional vacancies may be filled as needed

Summary

Location of position: Federal Acquisition Service (FAS), Office Of Fleet Management, Leasing Support Division Fleet, Maintenance and Accident Management Branch (QMDFA).

We are currently filling 2 vacancies, but additional vacancies may be filled as needed

Overview

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Accepting applications

Open & closing dates

04/27/2026 to 05/08/2026

Salary: $89,508 - $145,468 per year

Pay scale & grade: GS 12

Locations

Few vacancies in the following locations:

Anchorage, AK

Fairbanks, AK

Phoenix, AZ

Los Angeles, CA

Monterey Park, CA

San Diego, CA

San Francisco, CA

Vandenberg AFB, CA

Lakewood, CO

Hartford, CT

Washington, DC

Cocoa, FL

Fort Walton Beach, FL

Orlando, FL

Tampa, FL

Atlanta, GA

Fort Benning, GA

Hagatna, GU

Honolulu, HI

Chicago, IL

Indianapolis, IN

Louisville, KY

Boston, MA

Baltimore, MD

Detroit, MI

Kansas City, MO

Overland, MO

Camp Lejeune, NC

Fort Bragg, NC

Bismarck, ND

Manchester, NH

Edison, NJ

New York, NY

Dayton, OH

Oklahoma City, OK

Chadds Ford, PA

New Cumberland, PA

Philadelphia, PA

Guaynabo, PR

Charleston, SC

Columbia, SC

El Paso, TX

Fort Worth, TX

Houston, TX

San Antonio, TX

Ogden, UT

Chesapeake, VA

Norfolk, VA

Richmond, VA

Springfield, VA

Spokane, WA

Tacoma, WA

Vancouver, WA

Remote job: No

Telework eligible: Yes—This position is full-time in the office. In rare instances, situational telework may be approved on a case-by-case basis.

Travel Required: Occasional travel - Occasional travel may be required for team meetings.

Relocation expenses reimbursed: No

Appointment type: Permanent

Work schedule: Full-time

Service: Competitive

Promotion potential

Job family (Series)

2150 Transportation Operations

Supervisory status: No

Security clearance: Not Required

Drug test: No

Position sensitivity and risk: Moderate Risk (MR)

Trust determination process

Financial disclosure: No

Bargaining unit status: No

Announcement number: QM-2026-0004

Control number: 866619100

This job is open to

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Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

Your application will be considered if you are a: GSA employee OR GSA surplus or displaced employee in the local commuting area who qualify for the Career Transition Assistance Program (CTAP). You must be serving on career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.

Duties

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This position can be located in any of the following locations: Washington, DC; San Francisco, CA; Lakewood, CO; Atlanta, GA; Chicago, IL; Boston, MA; Kansas City, MO; New York, NY; Philadelphia, PA; Fort Worth, TX; Tacoma, WA; Anchorage, AK; Fairbanks, AK; Fort Walton Beach, FL; Honolulu, HI; Louisville, KY; Baltimore, MD; Overland, MO; Bismarck, ND; Oklahoma City, OK; Dayton, OH; Guaynabo, PR; El Paso, TX; Ogden, UT; Camp Lejeune, NC; Hagatna, GU; New Cumberland, PA; Charleston, SC; Richmond, VA; Vandenberg AFB, CA; Fort Benning, GA; Monterey Park, CA; Hartford, CT; Cocoa, FL; Chadds Ford, PA; Chesapeake, VA; Springfield, VA; Edison, NJ; Vancouver, WA; Norfolk, VA; Orlando, FL; Tampa, FL; Houston, TX; San Antonio, TX; San Diego, CA; Los Angeles, CA; Phoenix, AZ; Columbia, SC; Spokane, WA; Detroit, MI; Indianapolis, IN; Manchester NH; and Fort Bragg, NC.

The Federal Acquisition Service (FAS), Office of Fleet Management, Leasing Support Division Fleet, Maintenance and Accident Management Branch (QMDFA) provides executive leadership, strategic direction, and oversight of GSA's fleet management programs for the federal government.

As an Accident Management Center (AMC) Team Lead, you will be responsible for performing the following duties:

Serve as a team leader for a group of subordinate transportation operations specialists and/or support personnel. Provides leadership in overseeing on-site activities and subordinate associates.
Coordinate crash and accident reporting, commercial repairs, and resolution of third-party claims involving GSA fleet vehicles. Provides support to FAS customers through a national accident reporting and control system.
Evaluate the efficiency and effectiveness of the AMC operations, with emphasis on the quality and timeliness of support provided through a nationwide reporting system and optimal efficiencies in the collision repair area.
Serve as the primary point-of-contact for the AMC function and exercises independent judgment to provide and gather factual and procedural information and data; answers questions from Fleet personnel, customers, and vendors; identifies problem area/customer complaints and monitors and coordinates the processing of accident reports and third-party claims.
Review commercial shop estimates to determine the cost effectiveness of the work proposed to be performed. Ensures that all repair estimates from GSA vendors are in accordance with industry standards. Compares commercial shop estimates cost required to return vehicle to operating condition and authorizes repairs up to the authorized procurement level. Negotiates best prices with open market vendors for vehicle repair services and supplies.

Requirements

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Conditions of employment

US Citizenship or National (Residents of American Samoa and Swains Island)
Meet all eligibility criteria within 30 days of the closing date
Meet time-in-grade within 30 days of the closing date, if applicable
Register with the Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.
Serve a one year probationary period, if required.
Undergo and pass a background investigation (Tier 2 investigation level).
Acquire and maintain Fleet Warrant Program Certification, which includes formal training, experience, and 12 semester hours of college credit.

Qualifications

For each job on your resume, provide:

the exact dates you held each job (from month/year to month/year);
number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, AmeriCorps), we encourage you to apply and include this experience on your resume.

For a brief video on creating a federal resume, click here.

The GS-12 salary range starts at $89,508 per year.

To qualify, you must have at least one year of specialized experience equivalent to the GS-11 level or higher in the federal service.

Specialized experience is:

providing technical advice to fleet customers for fleet management services and contracting issues;
coordinating the repair of fleet vehicles that have been damaged as a result of an accident;
maintaining data in an automated logistics or a fleet management system; and
analyzing fleet and/or accident management operations to develop recommendations for improvement to a fleet management program.

Education

Undergraduate and Graduate Education: Major study - accounting, business adminstration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, nautical science, marine affairs, marine engineering, marine transportation, or other fields related to the position.

Note: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/

Additional information

EEO Statement

Candidates will not be hired based on their race, sex, color, religion, or national origin.

Resume Mining/Searchable Resume

Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches.

Criminal History Inquiries - Not allowed before offer

If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency of visit https://www.gsa.gov .

Relocation Not Paid

Relocation-related expenses are not approved and will be your responsibility.

Management Rights

Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A panel of Subject Matter Experts (SMEs) will review the resumes of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.

Ability to develop and maintain relationships with a diverse range of individuals and lead a group of employees toward accomplishing team goals.
Knowledge of Fleet automated data systems to perform a wide variety of work assignments involving the maintenance, input and verification of vehicle accident reports, third-party liability, vendor assignment and other program related data, and to prepare required reports and program analyses.
Knowledge of the qualitative and quantitative techniques required to analyze and measure the effectiveness and efficiency of the Accident Management Center (AMC) operations.
Knowledge of contract terminology and contracting procedures to determine if the terms and conditions of contracts are being met.
Knowledge of the characteristics, operation, installation and repair of motor vehicles required to evaluate the actions required to repair a collision or accident-damaged vehicle.

Demonstration of these KSAs must be supported by your resume. Applicants should also make note of each KSA, as you will be asked to address them later in the application process.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA’s Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration.

You may preview questions for this vacancy.

Required Documents

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ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Your resume should not exceed 2 pages and must demonstrate the specialized experience related to the position for which you are applying. Your resume must contain the following information:

Name, address, telephone number, email address;
Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.
Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible.

GSA OIG Employees: Submit latest SF-50 (other than award SF-50).

If you are CTAP Eligible - Submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

College Transcripts: If you are using some or all of your college education to meet qualification requirements for this position, you must submit a photocopy of your college transcript(s). Transcripts MUST show: name of the institution, student's name, course work/degree(s) completed/conferred and dates. If selected, an official transcript will be required prior to appointment.

For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.

Help

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.

If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.

To begin, click the Apply Online button on the vacancy announcement.

Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process. Please see Required Documents for additional details.

Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).

Need Assistance?

Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays
Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline.

You must receive HR approval before deviating from these instructions.

Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Agency contact information

J Manalac

Phone: 000-000-0000
Fax: 000-000-0000
Email: j.manalac@gsa.gov

Address: GSA, Federal Acquisition Service
Servicing HR Office:
GSA, Office of Human Resources Management (OHRM)
1800 F Street, NW
Washington, District of Columbia 20405
United States

Next steps

After the closing date/deadline:

ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.

Thank you for your interest in working for the U.S. General Services Administration!

Required Documents

Help

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.

Your resume should not exceed 2 pages and must demonstrate the specialized experience related to the position for which you are applying. Your resume must contain the following information:

Name, address, telephone number, email address;
Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);
Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.
Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

GSA OIG Employees: Submit latest SF-50 (other than award SF-50).

If you are CTAP Eligible - Submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.

For education completed outside the United States, also submit a valid foreign credential evaluation that substantiates possession of the required education.

How to Apply

Help

To begin, click the Apply Online button on the vacancy announcement.

Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process. Please see Required Documents for additional details.

Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process.
Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job.
Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process).

Need Assistance?

Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays
Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline.

You must receive HR approval before deviating from these instructions.

Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Agency contact information

J Manalac

Phone: 000-000-0000
Fax: 000-000-0000
Email: j.manalac@gsa.gov

Address: GSA, Federal Acquisition Service
Servicing HR Office:
GSA, Office of Human Resources Management (OHRM)
1800 F Street, NW
Washington, District of Columbia 20405
United States

Next steps

After the closing date/deadline:

ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements.
REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview.
SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process.
FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes.
FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard.

Thank you for your interest in working for the U.S. General Services Administration!

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Additional locations

Monterey Park, CA

San Diego, CA

San Francisco, CA

Vandenberg AFB, CA

Lakewood, CO

Hartford, CT

Washington, DC

Cocoa, FL

Fort Walton Beach, FL

Orlando, FL

Tampa, FL

Atlanta, GA

Fort Benning, GA

Hagatna, GU

Honolulu, HI

Chicago, IL

Indianapolis, IN

Louisville, KY

Boston, MA

Baltimore, MD

Detroit, MI

Kansas City, MO

Overland, MO

Camp Lejeune, NC

Fort Bragg, NC

Bismarck, ND

Manchester, NH

Edison, NJ

New York, NY

Dayton, OH

Oklahoma City, OK

Chadds Ford, PA

New Cumberland, PA

Philadelphia, PA

Guaynabo, PR

Charleston, SC

Columbia, SC

El Paso, TX

Fort Worth, TX

Houston, TX

San Antonio, TX

Ogden, UT

Chesapeake, VA

Norfolk, VA

Richmond, VA

Springfield, VA

Spokane, WA

Tacoma, WA

Vancouver, WA