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Director, Management Services

Department of Veterans Affairs
Office of the Secretary
Office of Resolution Management (ORM)

Summary

The Supervisory Management Analyst directs a wide variety of technical and administrative functions concerning budget, human capital, and contracting offices. They identify problems and develop ways to resolve barriers or issues that directly affect the principal program goals and objectives from being accomplished. They maintain systems that track project work schedules and resources.

Overview

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Accepting applications
Open & closing dates
04/17/2026 to 04/22/2026
Salary
$147,945 - $197,200 per year
Pay scale & grade
GS 15
Location
1 vacancy in the following location:
Location Negotiable After Selection
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
Yes
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
NCS/High Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
CCLQ-12936062-26-KHB
Control number
865619500

This job is open to

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Clarification from the agency

Those with CTAP eligibility and VA employees who are Career/Career Conditional or Excepted Service (i.e. Canteen, Hybrid, Title 38, etc. and meets interchange agreement requirements). This does not include temporary, term or temporary intermittent.

Duties

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  • Provide direct supervision over multiple offices i.e. budget, human capital, and contracting to support strategic goals of the Executive Director.
  • Establish work priorities for subordinates.
  • Maintain budgetary controls by evaluating the cost-effectiveness of program operations.
  • Provide guidance to subordinates concerning technical/administrative issues that relate to budget, contracting, or human resources.
  • Establish multi-year plans to accomplish assigned responsibilities.
  • Recommend solutions to the Executive Director and Deputy Executive Director regarding problems faced by budget, contracting, and human resource program operations.
  • Perform studies on how to streamline processes to improve overall workflow.
  • Review program functions that are being considered for conversion to contracted operations.

Work Schedule: Full-time, flexible schedule available between 6 a.m. and 6 p.m. daily.
Compressed/Flexible: Available.
Telework: Available, per agency policy.
Position Description/PD#: Supervisory Management Analyst / PD001450
Relocation/Recruitment Incentives: Not authorized.
Financial Disclosure Report: Not required.
Location Negotiable: Selected applicants will be required to report in person to their nearest VA facility or an ORM District office that has suitable space available.

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
  • Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/22/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.

You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

  • Maintaining budgetary controls by evaluating the cost-effectiveness of program operations;
  • Providing guidance to subordinates concerning technical/administrative issues that relate to budget, contracting, or human resources;
  • Reviewing program functions that are being considered for conversion to contracted operations;
  • Recommending solutions to the Executive Director and Deputy Executive Director regarding problems faced by budget, contracting, and human resource program operations.

You will be rated on the following Competencies for this position:
  • Conflict Management
  • Influencing/Negotiating
  • Manages Resources
  • Partnering
  • Planning and Evaluating
  • Communication
  • Leadership
  • Decision Making


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The regular and recurring work performed involves sitting at a desk, sitting in conferences and meetings, riding in an automobile or public transportation, etc. No special physical demands are involved in performing the work; the incumbent does walk around various work departments to meet with supervisors, managers, and employees on a continual basis.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The Career Transition Assistance Plan (CTAP) provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications:

  • Experience conducting program or management analyses.
  • Experience providing program oversight or management for multiple administrative functions (e.g., budget operations, HR program areas, contracting oversight, travel/timekeeping, or office management), including responsibility for meeting organizational program objectives.
  • Experience providing program-related recommendations, reports, or briefings to senior leadership based on program assessments or operational findings.
  • Experience supervising subordinate supervisors and staff in administrative program areas such as Budget, Human Capital, Contracting, Office Management, Timekeeping, or similar functions, including responsibility for setting work priorities and evaluating performance.
Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration (HRA) at The Fair Chance Act.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

Supervisory Situational Judgement Test. Applicants will be required to complete a Supervisory Situational Judgment Test (SSJT) as part of the assessment process for this position. The SSJT evaluates judgment, decision-making, and leadership competencies associated with effective supervision in a Federal work environment. Assessment results may be used as part of the evaluation, ranking and referral process. This is not a timed test, however, the assessment is expected to take approximately 45 minutes or less to complete.

Narrative responses are not required at this time. If you are referred for consideration, you may be contacted for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Area of Consideration: Eligible applicants will be reviewed and referred in the following order:

  • All well qualified CTAP eligibles.
  • All current, permanent VA employees within the Office of Resolution Management.
  • All other current, permanent VA employees.

Office of the Secretary

OUR MISSION: To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors. How would you like to become a part of a team providing compassionate care to Veterans?

Agency contact information

Kristen Banks
Phone
202-494-0385
Email
Kristen.Banks@va.gov
Address
Office of Resolution Management
810 Vermont NW
Washington DC, DC 20420
US

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http://www.va.gov/jobs

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