Clarification from the agency

NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

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The duties and responsibilities of the Pharmacy Supervisor include but are not limited to:

Clinical

• Works Closely with clinical pharmacy personnel to ensure that pharmacy personnel are reviewing patient's drug therapy appropriately and that proper follow up is maintained.
• Ensures that quality clinical services as they pertain to the Outpatient setting are provided for. This would include the consultations to patients, physicians, nurses, and other health care professionals on basic information about drug therapy.
• Ensures that pharmacists and pharmacy technicians function at the top of their licensure and provide exceptional care at all time. Also engages in continuous quality and performance improvement initiatives for both pharmacist and technician workflows.

• Responsible for assisting in the orientation and training of all new employees in the Outpatient Pharmacy area and will coordinate training of such individuals in other department areas. The incumbent may direct the activities of students, interns, and volunteers.
• Helps identify continuing education needs based on performance of all subordinate staff.

• Assists in the writing of performance standards, functional statements and position descriptions for the pharmacy personnel.Actively work to integrate NEWAC pharmacy services with the Medical Center Pharmacy services through active collaboration with MKE inpatient and outpatient pharmacy supervisors.
• Responsible for scheduling of the clinical pharmacists and pharmacy technicians within the NEWAC sections. The incumbent will prioritize the work of the outpatient section and assign personnel in such a manner as to accomplish the workload in a timely and efficient process.
• Monitors the productivity of pharmacy personnel with appropriate follow-up. The incumbent will review performance and evaluate employees, counsel when necessary, recommend awards, promotions, and disciplinary actions.
• Manages the recruitment and selection of vacant staff positions and will consistently seek out qualified individuals who have potential for development, and take action to provide equal opportunity in training, reassignment, or other means for improved employee utilization.
• Assists in hiring, promoting, and placement of personnel.

• Responsible for planning the daily workload activities to accomplish overall program goals and objectives.
• Responsible for continued updating and improvement of policies and procedures pertaining to the Outpatient Pharmacy Program. The incumbent implements changes and procedures in the policies and ensures they are adhered to by the pharmacy staff.
• Completes all reports accurately and in a timely manner. The incumbent will assist in gathering information/data for the timely submission of Monthly Reprint Reports and other reports as deemed necessary.
• Works closely with the pharmacy procurement team to ensure that adequate pharmacy stock of drugs and supplies are maintained.
• Works closely within the pharmacy department and with other departments to resolve problems. Good communication skills are required to effectively promote inter-service working relationships
• Serves on various committees.
• Ensures the clinical pharmacists and technicians are properly trained on all necessary software to provide pharmaceutical care.
• The outpatient Pharmacy supervisor resolves patient complaints within the scope of his/her authority. He/she works closely with medical administrative personnel monitoring patient eligibility, advising on pharmacy policy, etc.
• Responsible for the oversight and management of controlled substance policies and procedures in the outpatient setting.
• Maintains current knowledge of sterile compounding and non-sterile compounding rules and regulations and directs all NEWAC compounding activities accordingly.
• Manages the outpatient pharmacy customer service and service recovery program, providing excellent customer service to all customers of the VA.
• Actively monitors key performance metrics and reports regularly to the Associate Chief of Pharmacy Operations.
• Prioritizes the workload of the NEWAC Pharmacy services but is available to assist and support other pharmacy locations to meet organizational goals and workload.
• Performs other duties as assigned.

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency: Pharmacists must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d).

Education: Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. (Transcripts Required)

• Employees grandfathered into the GS-660 occupational series may be reassigned, promoted up to and including the full performance (journey) level, or changed to lower grade within the occupation, but may not be promoted beyond the journey level or placed in supervisory or managerial positions.
• Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. Employees initially grandfathered into this occupation, who subsequently obtain additional education and/or licensure/certification/registration, that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation.
• If a licensed pharmacist who was retained under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

• Responsibility for the professional and administrative management of an assigned area in pharmacy service, to include budgetary execution.
• Such individuals have responsibilities for supervising multiple pharmacists and technicians.
• Manages people, maintains effective interdepartmental relations, and cooperates with other services to accomplish the medical facility's mission and goals.
• Develops performance standards, assures that the program area is compliant with all regulatory and accrediting body requirements,
• Designs and implements orientation and training programs for staff, and develops and maintains systems to monitor the performance of staff activities.
• Develops policies and procedures relative to their assigned area.

• Ability to effectively supervise subordinate staff.
• Ability to communicate orally and in writing to persuade and influence clinical and management decisions.
• Expert understanding of regulatory and quality standards pertaining to pharmacy.
• Skill in managing people or programs.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.