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Program Specialist

Department of Veterans Affairs
Veterans Health Administration
Veterans Health Care System of the Ozarks

Summary

Under the direction of the Chief, Quality Safety and Value (QSV), the incumbent oversees the overall administrative functions and resolves the day-to-day administrative issues related to program operations of QSV. The incumbent provides support and assistance with quality management issues to all departments and services of the Health Care System including seven (7) community-based outpatient clinics (CBOCs) located in Arkansas, Oklahoma, and Missouri.

Overview

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Accepting applications
Open & closing dates
04/14/2026 to 04/20/2026
Salary
$61,722 - $97,087 per year
Pay scale & grade
GS 9 - 11
Location
1 vacancy in the following location:
Fayetteville, AR
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
25% or less - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
11
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
CBST-12923463-26-SR
Control number
865101900

This job is open to

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Clarification from the agency

This vacancy is open to current permanent VA Nationwide employees, CTAP/ICTAP eligibles, and other Status Eligible Applicants-see Hiring Paths for more information

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Duties

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  • The incumbent collects, reviews, and analyzes a variety of statistical data maintaining database information used for QSV program development, planning, and indicating trends in the subject matter.
  • Conducts projects that involve the development, design, and presentation of raw data using optimal style, graphs, charts, data tables, and comparison reports.
  • Analyzes and advises on the implications of proposed management decisions and the administrative aspects involved in the acquisition,retention, motivation, development, and use of human resources.
  • Oversees recruitment, selection, promotional awards, and training activities to ensure compatibility with staffing plans, organizational charts, disciplinary actions, personnel ceilings, and funding levels.
  • Develops, interprets, applies, and integrates objective criteria and acceptable standards for use in monitoring activities.
  • Review administrative audits and investigative reports to determine the appropriate changes and corrective actions required.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday to Friday 07:30am-04:00pm (subject to change based on the needs of the Agency)
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD03242O and PD03243O
Relocation/Recruitment Incentives: Not Authorized.
Critical Skills Incentive (CSI): Not Approved.
Permanent Change of Station (PCS): Not Authorized.

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/20/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

  • For a GS-09 position you must have served 52 weeks at the GS-07.
  • For a GS-11 position you must have served 52 weeks at the GS-09.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

For GS-09: You may qualify based on your experience and/or education as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performing developmental administrative, analytical, and evaluative work in support of program operations; assisting program managers in meeting integrated goals and priorities; utilizing foundational knowledge of management principles, healthcare systems, analytical methods, and resource management to identify problems, formulate solutions, and prepare reports, written correspondence, and/or oral recommendations; assisting with identification problem areas and suggesting solutions or alternatives; performs collection, compilation, and/or tracking of data and statistical information in support of the organization's program operations. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed two (2) years of progressively higher-level graduate education or masters or equivalent graduate degree or LL.B. or J.D., in a related field of the position to be filled. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have possess a combination of specialized experience and graduate level education as referenced above, to qualify me for this position. Only graduate education in excess of one year (i.e., 18 semester hours) may be combined with experience under this standard. NOTE: Transcripts must be submitted with your application materials.
For GS-11: You may qualify based on your experience and/or education as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience include but are not limited to performing advanced administrative, analytical, and evaluative work in support of program operations; independently interpreting administrative policies and developing and implementing local procedures; utilizing comprehensive knowledge of management principles, healthcare systems, analytical methods, and resource management to identify problems, formulate solutions, and prepare reports, written correspondence, and/or oral recommendations; conducting analysis of program performance, identifying problem areas, recommending corrective actions, and advising leadership on program effectiveness; performing collection, analysis, compilation, and/or tracking of data analytics used to support organizational planning, performance improvement, accreditation readiness, and regulatory compliance; and coordinating activities and information across multidisciplinary services, clinics, and external regulatory or accrediting bodies to ensure effective program operations. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed three (3) years of progressively higher-level graduate education or Ph.D or equivalent doctoral degree or LL.M. in a related field of the position to be filled. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must possess a combination of specialized experience and graduate level education as referenced above, to qualify me for this position. Only graduate education in excess of two years (i.e., 36 semester hours) may be combined with experience under this standard. NOTE: Transcripts must be submitted with your application materials.
You will be rated on the following Competencies for this position:
  • Technical Credibility
  • Analysis and Problem Solving
  • Communication
  • Computer Skills
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Fayetteville is nestled in the heart of the Ozark Mountains, and is an outdoor paradise with hiking, golf, fishing, rafting, boating, and four distinct seasons. Fayetteville is the home of the University of Arkansas "Razorbacks" which provides the community with a college atmosphere. The area is home to several fortune 500 businesses such as Wal-Mart, Tyson Foods, and J. B. Hunt Trucking, who have been generous benefactors for the community and the arts. In the neighboring community of Bentonville, Crystal Bridges Museum has been labeled as one the top 10 must see places in America. Fayetteville has outstanding public schools, excellent parks and trail system and is ranked as 4th "best college sports town" and 8th for business and careers by Forbes Magazine. Fayetteville is ranked as 7th best city in America to work, live and play by Kiplinger. The cost of living is 90% of the national average with affordable housing available in all price ranges. The Veterans Healthcare System of the Ozarks is a smoke-free facility.

Agency contact information

SooJin Rademacher
Phone
512-915-6978
Email
soojin.rademacher@va.gov
Address
Fayetteville AR VA Medical Center
1100 North College Avenue
Fayetteville, AR 72703
US

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