About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Scott AFB, Information, Tickets & Travel office.
This is a Flexible position, guaranteed 0-40 hours per week.
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Scott AFB, Information, Tickets & Travel office.
This is a Flexible position, guaranteed 0-40 hours per week.
Please see the "Who May Apply" section under the Qualifications section.
Performs a variety of customer service, sales, and related functions at the Scott Air Force Base Information, Ticket, & Travel (ITT) Office. Greets patrons, provides requested information, and preforms over-the counter selling [sales] of tickets to Scott Air Force Base, surrounding area and key destination attraction locations and resale merchandise such as clothing, souvenirs, gifts, and other miscellaneous items. Assists with research and preparation of ticket contracts, tours and events. Operates a point-of-sale inventory system to complete and records sales and ticket inventory, make changes, and issue tickets and merchandise. Must ensure financial accounts are maintained and accounted for daily. Must ensure all consignment and inventory tickets are always accounted for. Assists with monthly and other periodic inventories of tickets and merchandise. Assists in management approved digital and social media campaigns. Accounts for cash and tickets daily, prepares cashier reports and corrects errors. Resolves customer concerns by directly contacting the vendor. Must submit required reports and documents in proper format in accordance with established procedures/timeframes. Orders and maintains inventory, keeps records of brochures, pamphlets, and other promotional materials. Assists with the training of new employees. Ensure all ticket confirmation and paperwork is recorded, filed and prepared for end-of- month inventories. Assist patrons in scheduling appointments and answer general questions in preparation for more in-depth assistance from Leisure Travel Services representatives. Provides accurate guidance/assistance to customers in a clear, concise, and professional manner. Demonstrates the ability and skill to exercise diplomacy and work courteously and cooperatively in interaction with co-workers and supervisors. Keeps displays current and appealing. Completes the required daily and weekly sanitation and cleaning of the office.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12934931
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/24/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Must have responsible experience in clerical, office, cash handling, or retail sales work of any kind which demonstrates the ability to perform satisfactorily at the grade level of the position and effective time management. Must be able to account for all consignment and inventory tickets. Experience must demonstrate knowledge of proper cash handling procedures, the ability to resolve common arithmetic problems used when receiving payment from customer, and the ability to operate a cash register or point of sale system.
This position does not allow for education substitution.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 04/24/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
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