This position is located in the Visitor Engagement Office, Center for Learning, Literacy and Engagement, Chief of Staff, Office of the Librarian.
The Library of Congress is establishing an institution-wide volunteer program that will enable the organization to expand program offerings, advance departmental goals, and create institution-wide capacity through volunteers equipped to support the institution in a broad variety of roles.
Summary
This position is located in the Visitor Engagement Office, Center for Learning, Literacy and Engagement, Chief of Staff, Office of the Librarian.
The Library of Congress is establishing an institution-wide volunteer program that will enable the organization to expand program offerings, advance departmental goals, and create institution-wide capacity through volunteers equipped to support the institution in a broad variety of roles.
INTERNAL EMPLOYEES - CONSIDERATION UNDER THIS VACANCY ANNOUNCEMENT IS LIMITED TO THE PERMANENT AND INDEFINITE STAFF OF THE CHIEF OF STAFF, OFFICE OF THE LIBRARIAN DUE TO BUDGETARY CONSTRAINTS. TEMPORARY NOT-TO-EXCEED (NTE) AND INDEFINITE NOT-TO-EXCEED (NTE) EMPLOYEES ARE INELIGIBLE TO APPLY. (EMPLOYEES MUST MAINTAIN THEIR ELIGIBILITY AT THE TIME OF SELECTION.)
This position will work with key stakeholders from across the institution to develop opportunities that will attract and engage diverse community members in a spirit of equity and inclusion and that will reinforce the institution’s commitment to fostering social cohesion among the Library’s diverse audiences and supporters.
The Volunteer Services Specialist is located within the Center for Learning, Literacy and Engagement’s (CLLE) Visitor Engagement Office (VEO) in the Library of Congress. Under the supervision of the VEO Chief, the Specialist is responsible for assisting with the overall strategic direction of the development and management of the Library-wide volunteer program. The incumbent is responsible for creative and targeted recruitment, as well as innovative approaches to management, evaluation and tracking of the institution’s volunteer program and its effectiveness. The majority of volunteers provides public service and engage with variety audiences, including members of congress and their constituents, foreign and national dignitaries, as well as the general public, including researchers. The incumbent will assist with the expansion of the volunteer corps, to support Library programming on and offsite, including ambassadors who provide welcome and wayfinding services, and general administrative volunteers. The incumbent will assist with developing and directing the Library-wide volunteer program that may include more than 1,000 participants.
In addition, the incumbent: Tailors quality program management strategies and techniques to create a Library-wide volunteer program that will advance departmental goals and fit the operations, culture, and interests of management and staff. Assists with the development of policy guidance, motivational materials, and information to facilitate participation in various important program initiatives, including ensuring a diverse volunteer corps that reflects the diversity of Library audiences and meets multiple needs. Makes arrangements and serves as the Library’s point of contact with stakeholders to ensure appropriate deployment of the volunteer program. Working with VEO Chief, develops strategy to improve program to increase its effectiveness and expand opportunities for Library-wide impact. Provides program support service to all levels of users, including Congress, VIPs, including royalty, foreign dignitaries, scholars, the general public, and to accommodate the needs of professional visitors.
The incumbent: Plans, programs and assists in controlling an integrated Library-wide volunteer programs. Assists with the development and maintenance of an overall plan to combine and integrate all volunteer support. Effectively coordinates and assists with administering a volunteer program strategy, which includes recruitment, tiered training, placement, evaluation, and recognition. Assists with initiating, developing and implementing policies, standards, best practices, plans and procedures for the direction, supervision, operation and evaluation of volunteer programs through: recruitment selection, training, placement, and monitor of volunteer resources. Assists with developing and maintaining volunteer database; Prepares and submits all statistical, analytical and narrative reports as they relate to the volunteer program. Provides information to the VEO Chief on economic, social and cultural trends and their effects on volunteer utilization and value to the organization. Evaluates ongoing functions, which ensure the program meets stated goals; and in consultation with VEO chief, identifies areas where efficiencies can be enhanced. Assists with the development and implementation of plans for continuing education/enrichment of the volunteer corps.
Proposes innovative practices and leading-edge approaches to volunteer recruitment, tiered training and management, furthering goals of Library-wide volunteer program. Assists with the development, update and implementation of internal procedures, tiered training plans, course materials and methods, and recommends new training sources for an organization which is either large or multi-missioned, or one whose mission is highly dynamic, rapidly changing, and whose training needs are especially urgent. Prepares curricula, updates manuals, and creates new materials as needed. Develops specialized presentations and scripts for general use as well as innovative programming at the Library. Schedules training and makes arrangements for training locations and in-house and outside presenters.
Performs various other duties as assigned.
The position description number for this position is 394600.
The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.
This is a non-supervisory, bargaining unit position.
Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.
Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.
Qualifications
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
Ability to develop, organize and manage a major institution-wide volunteer program for a large cultural institution.**
Ability to adapt to changing circumstances while working in a variety of environments.**
Ability to work collaboratively and interact with diverse groups, especially volunteers.**
Knowledge of industry standards for developing major institution-wide volunteer programming, including related resource deployment, policies and procedures, for a large cultural institution.
Ability to communicate effectively other than in writing.
Additional information
Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade.
The Library of Congress is an equal opportunity employer.
Applicants must submit a complete application package that is received by the closing date of this announcement.
Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see:Vetting Process
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email ADA@loc.gov. The decision on granting reasonable accommodation will be determined on a case-by-case basis.
The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.
The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.
Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement.
The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview.
The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview.
The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position.
Please note, there is no page restriction to your resume, and you are allowed to upload a resume longer than two pages in the resume section within the application process. When the application system prompts, please proceed to the agency site to complete your application.
You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps.
Step 1: If you do not already have one, create a resume and upload it to your profile in the "Resume" section. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.
Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your resume to ensure that it supports your responses to these questions.
Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.
Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly.
Step 5: Hiring Management offers one option that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.
You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS.
IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer. If you try uploading them individually, only the last one sent will be visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.
Step 6: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.
If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov , no later than 4:00pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.
LIBRARY OF CONGRESS
101 Independence Ave. SE
LM-107
Washington, District of Columbia 20540
United States
Next steps
Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position.
Please note, there is no page restriction to your resume, and you are allowed to upload a resume longer than two pages in the resume section within the application process. When the application system prompts, please proceed to the agency site to complete your application.
You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps.
Step 1: If you do not already have one, create a resume and upload it to your profile in the "Resume" section. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress.
Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your resume to ensure that it supports your responses to these questions.
Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements.
Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly.
Step 5: Hiring Management offers one option that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement.
You may electronically upload a document directly from your computer to your application. Be certain to review your complete application for confirmation of the document uploaded and click on "Finished" to be returned to USAJOBS.
IMPORTANT NOTE: If you have multiple documents of the same kind, e.g. 2 undergraduate transcripts from different schools or 2 SF-50s, etc., be sure that they are all in the same file on your computer. If you try uploading them individually, only the last one sent will be visible in our system. If you have any questions about this information, please contact the person on this announcement BEFORE the closing date.
Step 6: Click on "Finish" after you have completed your application. Once you have submitted your application, you can check your status online through your Hiring Management or MY USAJOBS account. Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement.
If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov , no later than 4:00pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.
LIBRARY OF CONGRESS
101 Independence Ave. SE
LM-107
Washington, District of Columbia 20540
United States
Next steps
Please review our evaluation process under Evaluation. You may check the status of your application for this position at any time by logging onto the USAJOBS "My USAJOBS" tab and clicking on "My Applications." You will receive final notification via e-mail when the vacancy has been filled.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
