This position is part of the National Archives and Records Administration, Military Reference Core 1. As a Team Coach, the incumbent is responsible for building a team of employees who are technically knowledgeable and dedicated to improving customer service. The incumbent oversees the planning, administration, and coordination of the reference service operations.
Summary
This position is part of the National Archives and Records Administration, Military Reference Core 1. As a Team Coach, the incumbent is responsible for building a team of employees who are technically knowledgeable and dedicated to improving customer service. The incumbent oversees the planning, administration, and coordination of the reference service operations.
All Candidates who are:
Current NARA employees who hold or have previously held a permanent appointment in the competitive service; OR Current NARA employees serving on a special appointing authority, such as Veterans Recruitment Appointment (VRA) or a Disability appointment; OR Current NARA CTAP eligibles.
Build a team of employees who are technically knowledgeable and dedicated to improving customer service.
Assist team members in creating appropriate developmental plans to gain desired competencies. Provide on-the-job learning experiences for team members, to include facilitating mentor relationships between team members.
Advise and coordinate team members engaged in responding to routine, unusual, sensitive, and/or highly complex inquiries.
Stay abreast of technical issues which may impact NPRC (MPR) processes and operations by attending appropriate briefings, meetings, conferences, etc., and identifying and reading related technical publication. Provide team briefings regarding technical changes and new technical issues.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.
A probationary or trial period may be required. Continued employment is contingent upon supervisory certification that continued employment will benefit the Federal Service; the certification will occur no less than 30 days before the end of the probationary/trial period.
A one year supervisory or managerial probationary period may be required.
Must successfully complete a background investigation.
Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Key Requirements:
Please refer to "Conditions of Employment."
Click "Print Preview" to review the entire announcement before applying.
Must be U.S. Citizens or U.S. Nationals.
Qualifications
You must meet the following requirements within 30 days of the closing date of this announcement.
Specialized Experience for the GS-09: You must have at least one year of experience at the GS-07 level or equivalent that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience for this position includes:
Leading a small component of a team, program, or project. AND
Communicating with customers internally and externally to provide information and resolve issues. AND
Applying and researching rules, regulations, policies, and practices to gather facts, and draw conclusions and/or make recommendations.
OR
You may qualify with a Master's or equivalent degree, or 2 full years of progressively higher level graduate education leading to such a degree or a LL.B or J.D, in a field related to this position; (attach a copy of your transcript or list of college courses designating semester or quarter hours earned to ensure proper credit)
OR
You may qualify by a combination of experience and education. Only graduate level education in excess of the first 18 semester hours may be combined with experience. Credit will be given for partial experience so long as specialized experience and or required education or training meet or exceed the minimum level required for the position. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
In addition to the above requirements, you must meet the following requirements, if applicable (as defined in 5 CFR 300, Subpart F):
Time-in-Grade: For the GS-09, you must have been at the GS-07level for 52 weeks.
Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.
Additional information
We may select from this announcement or any other source to fill one or more vacancies.
When the National Archives and Records Administration completes their selections, the remaining lists of qualified candidates may be shared with hiring managers and Human Resources specialists at additional offices, bureaus, or agencies who are hiring for similar positions. You will have an opportunity to opt-in if you would like your name, application material, and assessment results shared with additional offices or bureaus. There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements.
This is a non-bargaining unit position.
We offer opportunities for telework, per Agency policy.
We offer opportunities for flexible work schedules, per Agency policy.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Eligible and qualified applicants will be evaluated through a structured interview based on the competencies listed below. The interview will be conducted by subject matter expert(s) of the position as a formal assessment.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Developing Others
Customer Service
Human Capital Management
Problem Solving
Conflict Management
Technical Competence
To be considered for final selection, applicants must demonstrate highly qualified experience in these designated competencies during the structured interview.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.
To be found well-qualified at the GS-09 grade level, and in addition to meeting specialized experience, the applicant must have documented the following experience: Having a solid and comprehensive understanding of the position. Can perform the required tasks efficiently and is proficient in applying the knowledge, skills, and abilities of the job.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
1. All applicants must submit a résumé showing work schedule, hours worked per week, dates of employment and duties performed. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. All applicants are required to submit arésumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) Please limit your resumeto 2 pages. If more than 2 pages are submitted, your resume will still be accepted, however only the first 2 pages of the document titled "resume" will be reviewed and considered for qualifications determination in whether or not the minimum qualifications for the position have been met. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
2. Vacancy Question Responses - All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.
3. PERFORMANCE APPRAISAL/REVIEW/EVALUATION, ETC:All (Federal and Non-Federal) applicants are required to submit their most recently completed annual performance appraisal (dated within 18 months from the closing date of the vacancy announcement), which identifies your official rating of record (must be at least "Fully Successful") AND is signed by the supervisor, OR a statement explaining why the performance appraisal/review/evaluation is unavailable OR incomplete. If you fail to provide a copy of the performance appraisal/review/evaluation, or a statement advising why it is unavailable, you will be removed from further consideration. N/A is not considered an acceptable response.
4. SF-50 for CURRENT EMPLOYEES -- Documentation Relating to Your Federal Employment:
Submit a copy of your most recent NON-AWARD SF-50, Notification of Personnel Action, which shows your current (or most recent) title, series, grade, and competitive service status. (To verify your competitive service status, on the SF50, Box 34 "Position Occupied" should show a "1" and Box 24 "Tenure" should show a "1" or "2".)
Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
If you are currently on a Veterans Recruitment Appointment (VRA) or Schedule A Disability, submit a copy of an SF-50 showing that appointment. (To verify your status, on the SF50, Box 34 "Position Occupied" should show a "2" and Box 24 "Tenure" should show a "1" or" 2".
5. Transcripts - For positions with an education requirement, OR if you are qualifying for this position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
Additional Required Documents if Applying Through the Hiring Authorities Listed Below:
6. If you are currently serving on a special hiring authority (e.g. VRA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide and that specific hiring authority.
7.CAREER TRANSITION ASSISTANCE PLAN (CTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
Failure to submit any of the applicable above-mentioned documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The National Archives and Records Administration has partnered with the Department of Treasury to provide certain personnel services to its organization. Treasury's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
The National Archives and Records Administration provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
NATIONAL PERSONNEL RECORDS CENTER
1 Archives Drive
Spanish Lake, MO 63138
US
Next steps
Once the online application is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
1. All applicants must submit a résumé showing work schedule, hours worked per week, dates of employment and duties performed. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. All applicants are required to submit arésumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) Please limit your resumeto 2 pages. If more than 2 pages are submitted, your resume will still be accepted, however only the first 2 pages of the document titled "resume" will be reviewed and considered for qualifications determination in whether or not the minimum qualifications for the position have been met. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.
2. Vacancy Question Responses - All applicants are required to complete vacancy question responses by clicking the apply online button of this vacancy announcement.
3. PERFORMANCE APPRAISAL/REVIEW/EVALUATION, ETC:All (Federal and Non-Federal) applicants are required to submit their most recently completed annual performance appraisal (dated within 18 months from the closing date of the vacancy announcement), which identifies your official rating of record (must be at least "Fully Successful") AND is signed by the supervisor, OR a statement explaining why the performance appraisal/review/evaluation is unavailable OR incomplete. If you fail to provide a copy of the performance appraisal/review/evaluation, or a statement advising why it is unavailable, you will be removed from further consideration. N/A is not considered an acceptable response.
4. SF-50 for CURRENT EMPLOYEES -- Documentation Relating to Your Federal Employment:
Submit a copy of your most recent NON-AWARD SF-50, Notification of Personnel Action, which shows your current (or most recent) title, series, grade, and competitive service status. (To verify your competitive service status, on the SF50, Box 34 "Position Occupied" should show a "1" and Box 24 "Tenure" should show a "1" or "2".)
Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.
If you are currently on a Veterans Recruitment Appointment (VRA) or Schedule A Disability, submit a copy of an SF-50 showing that appointment. (To verify your status, on the SF50, Box 34 "Position Occupied" should show a "2" and Box 24 "Tenure" should show a "1" or" 2".
5. Transcripts - For positions with an education requirement, OR if you are qualifying for this position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
Additional Required Documents if Applying Through the Hiring Authorities Listed Below:
6. If you are currently serving on a special hiring authority (e.g. VRA, Schedule A Disability, etc.), please see applicant guide for required documentation. In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide and that specific hiring authority.
7.CAREER TRANSITION ASSISTANCE PLAN (CTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
Failure to submit any of the applicable above-mentioned documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The National Archives and Records Administration has partnered with the Department of Treasury to provide certain personnel services to its organization. Treasury's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
The National Archives and Records Administration provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
NATIONAL PERSONNEL RECORDS CENTER
1 Archives Drive
Spanish Lake, MO 63138
US
Next steps
Once the online application is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
