Clarification from the agency

This announcement is open to the public. This position allows for situational and recurring telework, but does not qualify for full-time or remote work.

The Court Services Office (CSO) seeks a self-motivated and experienced Programs Specialist (Jury) to join its Special Programs Branch. This position reports to the Special Programs Branch Chief.

The Programs Division provides support for federal court programs, such as electronic public access, libraries, records management, bankruptcy noticing, court interpreting, court reporting, jury management, and the Central Violations Bureau. This Programs Specialist position assists in the development and deployment of automated jury products and services for use by district courts. Additionally, this position works closely with the Court Program Administrator and Attorney Advisor to ensure products and services are delivered in compliance with the Jury Selection and Service Act of 1968.

The duties of this position include, but are not limited to:
1. Coordinating modification requests from district courts, researching and prioritizing such requests with the Jury Working Group, and collaborating with vendors to ensure business requirements are achieved.
2. Planning, executing, and supporting deployments of software updates, new technologies, and system enhancements across the jury management system and public juror portal.
3. Reviewing, developing, and maintaining program documentation, standard operating procedures, and implementation materials to support courts upgrading or adopting new components.
4. Analyzing program and court operations, including reviewing call logs, reports, surveys, and data dashboards, to identify trends, recurring issues, and areas for improvement.
5. Managing communications, including the Jury Teams Channel, supporting meetings and workshops, and facilitating collaboration among courts, vendors, and agency offices.
6. Overseeing contracts, monitoring vendor performance, and serving as the Contracting Officer Representative for ancillary jury contracts.
7. Developing and administering national jury initiatives such as the Jury Mentoring Program to promote best practices and knowledge sharing among courts.
8. Creating and maintaining standard operating procedures and assisting with streamlining processes to increase efficiency.
9. Supporting project management of a multi-million-dollar, multi-year initiative to design, develop, and implement a modernized jury management solution for the judiciary.
10. Conducting research on emerging jury management practices and technologies and recommending improvements to enhance juror experience, efficiency, and data quality.

Conditions of employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience in overseeing the planning, execution, and administrative work required of an operational program.

Highly Desired: Experience in the following is desired, but not required:

• Federal or state laws, regulations, and procedures related to jury selection and management; and
• Use of jury management software.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.