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Physician Assistant/Clinical Contact Center - Virutal Care

Department of Veterans Affairs
Veterans Health Administration
Veterans Health Administration

Summary

The VA Saint Louis Health Care System is seeking highly qualified candidates to fill a Physician Assistant position within VISN 15 Clinical Contact Center providing virtual urgent/primary care services to Veterans enrolled in VISN 15 providing virtual urgent/primary care services to Veterans enrolled in VISN 15.

Overview

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Accepting applications
Open & closing dates
04/07/2026 to 04/13/2026
This job will close when we have received 25 applications which may be sooner than the closing date. Learn more
Salary
$103,020 - $181,340 per year
Pay scale & grade
VN 00
Location
Jefferson Barracks, MO
1 vacancy
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
3
Job family (Series)
Supervisory status
No
Security clearance
Not Required
Drug test
Yes
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
CBSS-12931318-26-DRB
Control number
864221700

This job is open to

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Clarification from the agency

All qualified candidates encouraged to apply. Open to U.S. Citizens but non-citizens may be appointed when it is not possible to recruit qualified citizens. NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

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Duties

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VA offers a comprehensive total rewards package.

The PA has advanced clinical knowledge and competency and is able to function in a variety of roles. The PA has a scope of clinical practice in collaboration with a physician. The PA functions as the professional leader of a PACT team or an interdisciplinary health care team with broad-based, clinical expertise in caring for patients with chronic and complex disease. The PA possesses the administrative leadership necessary to promote interdisciplinary cooperation among the various disciplines. The PA demonstrates ability to assess the patient clinically, analyzes needs and coordinates care in an effective and cost-efficient manner to assure total management of the patient's identified needs. The purpose of the work is to provide the full range of assessment of needs, planning for care, teaching, and performance of routine and emergency procedures for primary care patients. The work product directly impacts the successful completion of the clinic's mission by increasing the well-being of substantial numbers of eligible beneficiaries.
Routine duties include:
Performing initial histories and physical examinations on outpatients. The supervising physician will review and countersign all admitting inpatient history and physical exams.

  • Providing ongoing outpatient for assigned patients.
  • Screening outpatients to determine need for further care.
  • Prescribing medications within defined scope of practice.
  • Ordering diagnostic studies such as laboratory tests, x-rays, electrocardiograms.
Duties for Primary Care faculty include providing direct patient care in an outpatient setting. There are also opportunities to engage in population health management and quality improvement projects. Prior training or clinical experience is preferred.
  • Provide virtual urgent care/primary care services
  • Primary Care of a panel of primary care patients (male and female)
  • Provide comprehensive assessment, diagnostic work-up and clinic intervention, including comprehensive patient assessment, health history, physical examination, and patient education to Veterans in the Primary Care team setting; outpatients include both scheduled and unscheduled Veterans. Function as an integral part of a Primary Care multi-disciplinary team to coordinate, facilitate, and provide patient care and services.
  • Discriminate between normal and abnormal findings to establish a diagnosis and initiate appropriate response to emergency health problems.
  • Initiate appropriate referrals and consultations to other clinical services.
  • Order and evaluate diagnostic tests as appropriate, recommend treatment and/or referral.
  • Validate the effectiveness of previously implemented medical treatment.
  • Initiate, evaluate, and change orders for medications.
  • Include patient and family in planning care and establishing realistic measurable goals for health maintenance/improvement.
  • Record/document health appraisal information, clinical assessments, treatment decisions, plan of care, ongoing management and therapeutic outcomes, order medications, diagnostic tests and referral consultations where needed for every patient encounter; recording will be accomplished using the electronic comprehensive patient record system (CPRS), and will be completed on the day of the encounter.
  • Respond to computerized "alerts" indicating diagnostic test abnormalities and to health line requests from Veterans/family members on the day of receipt (weekends excepted).
  • Follow Performance Measure guidelines, including completion of clinical reminders in CPRS. Access and timeliness standards; prescription order entry, National VA formulary requirements, and customer service standards.
  • Work effectively with patients, families, members of the multi-disciplinary team, and other staff.
  • Demonstrates flexibility in responding to clinic demands, adhere to personal and professional obligations and responsibilities, practice and maintain ethical standards, and sustain a work environment that is harmonious and customer service oriented.
  • Providers will act as surrogates for the patients of their colleagues when their colleagues are on leave/travel.
Work Schedule: Tour times may vary with 24 hour (including days, evenings, nights, weekends, holidays) coverage.
Compressed/Flexible: Not Available
Remote:Position is remote work eligible and on an annual exemption. Remote exempted positions do not imply permanent remote work status.

Requirements

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Conditions of employment

  • All qualified candidates encouraged to apply. Open to U.S. Citizens but non-citizens may be appointed when it is not possible to recruit qualified citizens.
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must be proficient in written and spoken English.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Must pass pre-employment physical examination.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
    - your performance and conduct;
    - the needs and interests of the agency;
    - whether your continued employment would advance organizational goals of the agency or the Government; and
    - whether your continued employment would advance the efficiency of the Federal service.
    Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
  • Complete all application requirements detailed in the "Required Documents" section of this announcement.

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Physician Assistant Basic Requirements

  • Master's degree in any discipline or a bachelor's degree in any discipline with one year of experience as a Physician Assistant ~AND~
  • Successfully passed the PA National Certifying Exam (PANCE) (or are you in the process to taking the exam) ~AND~
  • Currently hold, or will hold, a full and unrestricted license to practice in a State, Territory, or Commonwealth of the United States or in the District of Columbia.
Preferred Experience: Delivering urgent care or emergency care services through virtual modalities; Clinical Care Center experience; Primary Care panel management.
Grade Determinations: 01-03, qualifications will be determined based on education and experience.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements: More information can be found from VA Handbook 5019.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE:
A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

The VA Saint Louis Health Care System is a 2 Campus, full-service tertiary referral center, with 4 Community Based Outpatient Clinics, providing advanced inpatient and ambulatory care in medicine, surgery, psychiatry, neurology, and rehabilitation, as well as over 65 subspecialty areas, including the VA's busiest interventional cardiac program, interventional radiology and radiation oncology.

Known as the "Gateway to the West," St. Louis can be described as a big city with small-town charm. According to the U.S. News & World Report, St. Louis ranks among the best places to live in the U.S. St. Louis is listed as one of the top 25 best cities in the country for first-time homebuyers.

St. Louis is home to the St. Louis Cardinals and St Louis Blues - The Cardinals are 11-time World Series winners and the Blues were the 2019 Stanley Cup Champions. Between a historical hub, beautiful parks, a world-class zoo, one of the top botanical gardens in the world and its family-friendly charm, it's no wonder families are planting their roots in the Gateway to the West to experience all St. Louis has to offer.

Agency contact information

Brandy Molitor
Phone
314-487-0400
Email
Brandy.molitor@va.gov
Address
VA St Louis Health Care System
1 Jefferson Barracks Drive
St. Louis, MO 63125
US

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