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Program Analyst

Department of Veterans Affairs
Office of the Chief Human Capital Officer
Human Resources Service Center (HRSC)

Summary

This position serves as a Program Analyst, Business Operations, responsible for planning, analyzing, leading, and/or managing programs, special projects, and implementing human resource management initiatives designed to meet the needs of Human Resources Service Center (HRSC) leaders, managers, customers, and employees. This work also supports organizations beyond HRSC with whom HRSC has a signed service level agreement (SLA).

Overview

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Accepting applications
Open & closing dates
04/06/2026 to 04/10/2026
Salary
$121,785 - $158,322 per year
Pay scale & grade
GS 13
Location
1 vacancy in the following location:
Washington, DC
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
CCLQ-12928706-26-ELW
Control number
863815700

Duties

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Program Analysis
Plans and completes special projects which support business functions and provides administrative support to HRSC programs supporting VACO Staff Offices. The incumbent independently manages major projects. Conceives and implements new initiatives or mandated items to strengthen current programs or to develop new programs. Conducts analyses and investigates issues which are considered high priority. This may involve complex analysis, written reports, committee coordination, developing and implementing workshops, and conducting program reviews. Identifies, tracks, and trends patterns in data; provides recommendations to leadership based on data that can impact customer support, fiscal operations, or internal processes.

Provides expert analysis and advice on complex issues. Studies, coordinates projects, assesses management practices and advises leadership in managerial policy and procedure, and independently reviews programs and areas and advises based on results attained.
Frequently participates in BO and higher-level projects. Represents the organization at committee meetings and serves on local and national task forces which require the Analyst's expertise.

Administrative and Operations Support
Functions as primary liaison to establish and maintain communication for mutual understanding and cooperation within HRSC management team as well as other Staff offices and higher-echelon VA organizations and offices. Focus of this work is related to exchange of information and coordination of assignments both within and outside of HRSC. Administers incoming action items, data and/or information requests, and other identified tasks from initial receipt to completion and closeout. Reviews and/or analyzes the subject matter of incoming items for distribution (or redistribution/redirection) to
organizations internal or external to the office, to include elsewhere in VA or other federal agencies. Receives and monitors in-progress and completed actions or responses; analyzes responses for completeness and accuracy against policies and procedures; and ensures actions or inquiries are closed out with the submitting/inquiring individual or office. Frequently briefs management on the status of action items. As necessary, requests additional resources (e.g., personnel, software, services).
The employee plans and develops communication plans to disseminate information related to high value, complex projects in support of HRSC activities to meet VA business requirements. Works with Associate Directors, and team leads and advises on work performed by HRSC teams, management and Specialists engaged in various aspects of management.


Work Schedule: Full-time, Monday - Friday
Compressed/Flexible: Available
Telework: Ad-Hoc, in accordance with agency policy.
Virtual: This is not a virtual position.
Position Description/PD#: PD090450
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Requirements

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Conditions of employment

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
  • Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/10/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.

You may qualify based on your experience as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyzes and evaluates new or modified legislation for projected impact on Human Resources programs and resources; Develops, analyzes, reviews, recommends, and/or implements policies, practices, or other operational and management activities (organizational structure changes, program goals/performance metrics, etc.); and Writes a variety of documents to include items for newsletters, information needed on congressional inquiries, letters responding to inquiries from employees and other customers, and provides guidance on regulations, policies, directives, and applicable supplements.

You will be rated on the following Competencies for this position:
  • Accountability
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Influencing/Negotiating
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary, with some walking, light lifting, bending, stooping, reaching, and carrying loads weighing up to 10 pounds in the course of the workday. Data entry using a keyboard is required. No other special physical demands are required to perform this work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications: One year tracking correspondence (e.g., congressional inquiries, legislative proposals, VIEWS, White House Hotline issues), independently runs reports from the Agency workload and other internal tracking systems to monitor timely responses to initiators.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Local Commuting Area: The local commuting area for this position is defined as a radius of 50 miles from Washington, DC. This includes all locations that fall within a 50-mile driving distance from 810 Vermont Ave NW, Washington, DC 20420.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration (HRA) at The Fair Chance Act.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

  • Accountability
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Influencing/Negotiating
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


Narrative responses are not required at this time. If you are referred for consideration, you may be contacted for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Area of Consideration: Eligible applicants will be reviewed and referred in the following order:

  • CTAP eligible, if applicable
  • All current, permanent VA Employees in the Human Resources Service Center (HRSC)

Office of the Chief Human Capital Officer

OUR MISSION: To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors. How would you like to become a part of a team providing compassionate care to Veterans?

Agency contact information

Eric Whittaker
Phone
2024895179
Email
Eric.Whittaker@va.gov
Address
VA Human Resources Service Center
810 Vermont Ave NW
Washington, DC 20420
US

Visit our careers page

Learn more about what it's like to work at Office of the Chief Human Capital Officer, what the agency does, and about the types of careers this agency offers.

http://www.va.gov/jobs

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