About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 628 FORCE SUPPORT SQUADRON
Outdoor Recreation/Information, Ticket and Travel (ITT).
The work schedule will be determined by the needs of the facility..
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 628 FORCE SUPPORT SQUADRON
Outdoor Recreation/Information, Ticket and Travel (ITT).
The work schedule will be determined by the needs of the facility..
Please see the "Who May Apply" section under the Qualifications section.
Serves as primary customer service representative for the Information, Ticket and Travel office. Greets customers in
person, answers inquiries directly and over the telephone. Provides customers with information regarding ticket
availability, local area attractions, and ticket pricing. Completes sales transactions utilizing cash register, calculator,
credit card-swipe machines, emails and other office equipment. Conducts periodic inventory of tickets, safeguards
tickets during the shift and secures them at the end of the shift.
Notifies supervisor when stock of tickets becomes low, so reorders can be accomplished. Completes daily cashier
documentation including sales reports, cashier reports and band deposits. Opens and closes the ITT office, completing
the opening and closing checklists. Maintains a complete stock of information on local area attractions, advertises
tickets and tours, maintains social media sites weekly, and works with the Marketing Department to help with sales.
Ensures information displays are fully stocked, orders brochures and flyer's from local and regional tourism bureaus,
chambers of commerce, municipal, count, state and federal government agencies and similar organizations. Performs
other related duties as assigned; when not directly engaged in ticket sales operation, will help assist Outdoor Recreation
customers and calls
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12927411
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/15/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Must have skills in the use of basic computers such as office automation software and Windows based operating
systems. Must possess the ability to safeguard funds and have experience in cash handling. Must possess good
communication and interpersonal relationship skills as well as telephone etiquette. Must be able to communicate with
the public. May work uncommon work schedule, including weekends. General travel industry knowledge is highly
desirable, with Disney World and Universal Orlando Resort and Charleston local attractions and knowledge.
Must be courteous and show tact and diplomacy when dealing with customers and co-workers. Promptly and
courteously receives, greets and answers questions from visitors and telephone callers. Accurately provides information
to guests ensuring compliance. Accurately prepares reports according to regulations and policies, and in the appropriate
format. Cash handling procedures must be adhered to with accurate cash and credit balance. Ensures compliance with
all established safety and security policies and regulations. Strictly adheres to cash handling procedures and policies
required by AF, AETC, LAFB and management. Must be punctual and keep absences to a minimum. Expected to
present a professional attitude and public image and comply with reasonable dress and grooming standards at all times.
Rec Trac Point of Sale (POS) System; Lilypad Vortex, Passport Exchange and any other training that is required to
perform the duties as listed.
You will be evaluated on the basis of your level of competency in the following areas:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 04/15/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
