• Coordinates and manages the overall service provided to a customer end-to-end.
• Manages the underlying information technology (IT) operational processes and functions that support the service.
• Reviews and edits appropriate Service-Level Agreements (SLAs), Operating Level Agreements (OLAs) and underpinning- contracts.
• Applies enterprise cybersecurity and supply chain risk management guidance for development of the Continuity of Operations Plans.

Conditions of employment

• U.S. Citizenship Required
• All new DCIPS employees are required to complete a two-year DCIPS trial period.
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This posn is subject to provisions of the DoD Priority Placement Program
• Must be registered for Selective Service, see Legal and Regulatory Guide
• Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays
• Shift work and emergency overtime may be required
• Employee must maintain current certifications
• Disclosure of Political Appointments
• Direct Deposit: All federal employees are required to have direct deposit
• Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period.
• Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
• Employees and family members requiring medical/dental care in the overseas location are responsible for obtaining/paying for care. Access for these members to military medical/dental treatment facilities is on space-available/reimbursable basis only.
• The employee may be required to travel in military and/or commercial aircraft to perform temporary duty assignments.

Qualifications

This is a GG-12 position in the Defense Civilian Intelligence Personnel System (DCIPS). The GG-12 duties for the "Professional" work category are at the "Full Performance" work level and are equivalent to those at the GG-12 level. The selectee's salary will be set within the grade equivalent to a GS/GG grade based on the selectee's qualifications in relation to the job.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions for the GS-2210, Information Technology (IT) Management Series (Alternative A).

Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below.

EXPERIENCE REQUIRED: Your resume must reflect quality level experience which demonstrates the possession of the knowledge, skills, abilities and competencies necessary for successful job performance required for this position. Quality experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Examples of creditable experience include knowledge of a wide range of IT concepts, principles, and practices such as organizational IT asset management, acquisition requirements, lifecycle management principles, budgetary techniques, and security requirements. Knowledge of functionality, quality, and security requirements, to include supply Chain Risk Management Practices and how these will apply to specific items of supply (i.e., elements and processes). Note: Creditable experience may include previous military experience, experience gained in the private sector, or experience gained in another government agency.

To view qualifying educational requirements and/or combination of education and specialized experience click on the following link:

To view specialized experience click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/


KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Knowledge of the organization's enterprise information technology (IT) goals and objectives, to include the organization's core business/mission processes; industry-standard and organizationally accepted analysis principles and methods.

2. Knowledge of risk management processes and Risk Management Framework (RMF) requirements; information technology (IT) supply chain security and supply chain risk management policies, requirements, procedures, standards, processes, and practices; risk/threat assessment and ability to apply supply chain risk management standards.

3. Knowledge of system life cycle management principles, including software security and usability; information technology (IT) acquisition/procurement requirements and life cycle process; Supply Chain Risk Management Practices and ability to ensure security practices are followed throughout the acquisition process.

4. Knowledge of computer networking concepts and protocols, network security methodologies, cybersecurity and privacy principles; cyber threats and vulnerabilities and of specific operational impacts of cybersecurity lapses.

5. Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system; translate, track, and prioritize information needs and intelligence collection requirements across the extended enterprise.

6. Ability to evaluate/ensure the trustworthiness of the supplier and/or product and ability to oversee the development and update of the life cycle cost estimate.

CONDTIONS OF EMPLOYMENT CONT.:

• Position is designated special-sensitive and requires eligibility for access to Sensitive Compartmented Information (SCI), other intelligence-related Special Sensitive information, or involvement in Top Secret Special Access Programs (SAP) to fully perform the duties and responsibilities of the position. A non-disclosure agreement must be signed.
• Drug Testing: This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing. Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Your responses to the questionnaire may be compared to the documents you submit. The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Applicants who disqualify themselves will not be evaluated further.