Clarification from the agency

This is an internal announcement and is open to Facility, VA/VHA Employees only

Videos

The Voluntary Services Officer serves as the chief of the facility's CDCE/Voluntary Service office reporting directly to a member of the executive leadership team of the facility. The Voluntary Services Officer is free from technical supervision subject to only administrative direction from executive leadership team or designee. The incumbent is provided administrative direction in only very broadly and generally defined program goals. The incumbent is responsible for independently developing program goals and objectives; designing, planning and carrying out program operations; resolving problems and conflicts that arise, and keeping the supervisor informed of progress and controversial or unprecedented situations.

Duties are to be reviewed must be carefully examined, checked or evaluated to ensure they are understood accurately, or completed properly.

Program Management, Personnel/Training, Supervisory Responsibility, Strategic Planning Factor Levels Knowledge Required, Customer Service, Automated Data Processing (ADP) Security, Information Security and Confidentiality, Safety, Patient Safety.

Duties include, but are not limited to:

• Comprehensive knowledge of VA mission, vision, values, strategic goals and priorities, VHA programs and services, and healthcare system-specific programs to identify how community resources may improve patient outcomes and increase effective and efficient operations.
• Understanding of the principles of volunteer management, strategic fundraising, and philanthropic engagement to develop key community relationships, and leverage community support and advocacy; alignment to VA, VHA, and facility goals, priorities and critical needs.
• The Voluntary Services Officer utilizes laws, regulations, handbooks, policies, and technical publications both within and outside the United States Government. The guidelines serve as a general framework in which to develop policies, manuals, and procedures for the execution of the local Office of CDCE/Voluntary Service philanthropic and fund development programs.
• The Voluntary Services Officer is responsible for the development of policies, concepts, and required constant analysis and evaluation of factors that directly affect national VA priorities. The incumbent designs, manages and administers an effective philanthropic and fund development program to include obtaining new community resources while maintaining current outreach programs.
• The purpose of the work is to analyze and evaluate major administrative aspects of substantive, VA mission-oriented programs in the local VHA, VBA, NCA, State Veterans Homes, State Veterans Cemeteries, Vet Centers, and Federal, state, and local government organizations. The work involves developing short and long-range program plans, goals, objectives, and milestones, and evaluating the effectiveness of programs at VA facilities in the local area.
• Contacts are within and outside the agency, including high-ranking officials of national organizations, national, state, and local governments and Veteran Service Organizations, Corporate Donors, Community Groups, municipal, state and congressional dignitaries, private industry organizations (for profit and non-profit), military organizations, executive facility leadership and staff.
• Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Your performance and conduct;
• The needs and interests of the agency;
• Whether your continued employment would advance organizational goals of the agency or the Government; and
• Whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/06/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS - 11in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Voluntary Services Officer (Chief). Qualifying specialized experience includes planning, scheduling, executing special events involving community leaders, staff and visitors; developing and proposing policies and innovative programs governing voluntary services; managing general post fund accounts and other financial accounts; representing a volunteer program on speaking engagements before service, fraternal, and civic organizations; and making presentations for diverse audiences and varying sizes from small meetings to large conferences., but are not limited to:
• Systems Thinking Performs analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems; considers the whole system and recognizes links between everything from the complex network of global to departmental priorities

• Financial Management
• Managing Human Resources
• Partnering
• Planning and Evaluating
• Developing or monitoring the development of economic impact models that reflect economic, scientific, and engineering considerations appropriate to the industry or geographic area affected by proposed agency actions.
• Analyzing the economic impact, feasibility, practicality, and effectiveness of existing and/or proposed environmental standards, regulations, programs, and policies.
• Identifying defects or weaknesses in the analytic work performed by officials responsible for the development of regulations and standards.
• Identifying and analyzing the key issues in proposed regulations, standards, or guidelines.
• Forecasting effects of proposed regulations and standards such as plant closings, unemployment, price fluctuations, balance of trade impacts, and community disruption.
• Developing alternative agency strategy, and assessing the environmental and economic tradeoffs.
• Identifying and assessing Government (Federal, State, and local) resource impacts of proposed agency actions.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.