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Education Technician

Department of Veterans Affairs
Veterans Health Administration
VA Portland Health Care System

Summary

This position is located at the VA Portland Health Care System (VAPORHCS) in the Education Division, Patient Care Services Strategic Business Unit, in the Veterans Integrated Service Network 20. The primary responsibility of this position is to provide a wide variety of analytical, program administrative, and policy functions; to include, providing specialized duties for the VHA Resuscitation Education Initiative (REdI) and Simulation programs; as well as, for the entire Education Division.

Overview

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Accepting applications
Open & closing dates
03/26/2026 to 03/31/2026
Salary
$48,927 to - $70,682 per year
Pay scale & grade
GS 6 - 7
Location
1 vacancy in the following location:
Portland, OR
1 vacancy
Remote job
No
Telework eligible
No
Travel Required
25% or less - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
7
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
No
Announcement number
CBSV-12920571-26-AB
Control number
862773200

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Duties

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This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-7, however a selection can be made at any of the following grade levels: GS-6, GS-7. At the GS-6 grade level, you will perform assignments of a more limited scope and with less independence. At the GS-09 grade level, you will progressively acquire the background necessary to perform at the full performance level of GS-7. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance.

Major duties include but are not limited to:

  • Oversees all the equipment, providing general maintenance, procuring replacement parts and necessary supplies needed for VAPORHCS Simulation Program.
  • Programs a variety of content for Basic Life Support/Advanced Cardiac Life Support and simulations based upon learning needs, e.g., develops educational content to train students on the use of new programs and any technology changes/updates.
  • Determines operational problems so as to find the appropriate solution and may require contacting multiple vendors to make the "scenario" work.
  • Conducts inventories of equipment and supplies and procures items at prescribed levels to meet facility/training program needs.
  • Compiles data, tracks simulations, use of equipment, and evaluations.
  • Acts as the facility liaison with Resuscitation Education Initiative (REdI), responsible for managing, coordinating, administering and instructing for a 1A facility; requiring 2500 staff certifications in Basic Life Support and 200 certifications in Advanced Cardiac Life Support.
  • Responsible for tracking, analyzing, independently resolving issues, and making recommendations to national for program improvement.
  • Certified AHA Basic Life Support (BLS) instructor and provides face-to-face instruction of clinical employees that leads to AHA certification.
  • Serve as the expert for BLS and support for Advanced Cardiac Life Support (ACLS) for facility and VISN20 staff in achieving and maintaining BLS and ACLS certification.
  • Provides one-on-one instructional support to employees achieving certification through online didactic and self-paced skills check off using voice assisted mannequins.
  • Conducts training material inventories to ensure stocks remain at prescribed levels to meet facility/training program needs.
  • Completes reports, compiles data, tracks ACLS/BLS certification cards and submits annual reports to VHA REdI, accounting for any discrepancies that were identified.
  • Serves as the TMS administrator and help-desk coordinator for the REdI program, providing user support on problematic issues for users.
  • Analyzes utilization trend data to identify problem areas, provides objective assessments, prioritizes identified problems, and recommends appropriate suggestions and/or alternatives regarding course procedural modification and programmatic improvements.
  • Performs front desk management and provides a high level of administrative support services.
  • Works independently and is responsible for processing a wide variety of administrative actions supporting the mission of the Education Division.
  • Advises staff of administrative regulations, policies, and procedures.
  • Provides program and administrative support by preparing spreadsheets, correspondence, inventory reporting, and related documents, completed independently and with a high degree of accuracy.
  • Processes incoming and outgoing materials such as correspondence, reports, memoranda, newsletter and other forms of written communication.
  • Schedules Education Division meetings and other meetings at the request of the Director of Education, prepares agenda, completes meeting minutes, coordinates attendees, and sets up the room on the day of the meeting.
  • Prepares, schedules, and coordinates travel, including flight, hotel, transportation, and conference/training registration for the Education Division.
  • Acts as primary timekeeper for Education Division, processing all timekeeping for the department.
  • Provides customer service in the coordination of meetings and/or conferences for a wide variety of staff throughout the medical center by being the point of contact, providing the policy, handling of disputes, answering questions, and providing options.
  • Other duties as assigned.

Work Schedule: Monday - Friday, 7:30am to 4:00pm PST
Virtual: This is not a virtual position.
Position Description/PD#: Education Technician/PD215660 and PD215690
Relocation/Recruitment Incentives: Not authorized.
Critical Skills Incentive (CSI): Not approved.
Permanent Change of Station (PCS): Not authorized.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 03/31/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement.

  • For a GS-6 position you must have served 52 weeks at the GS-5.
  • For a GS-7 position you must have served 52 weeks at the GS-6.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You may qualify based on your experience as described below:
  • Specialized Experience, GS-6: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative and technical support duties in an office environment; collecting, compiling and tracking data and information; analyzing data and preparing reports; preparing correspondence, reports, memoranda, and other forms of written communication; and maintaining and troubleshooting a wide range of technical equipment.
  • Specialized Experience, GS-7: You must have one year of specialized experience equivalent to at least the next lower grade (GS-6) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing administrative and technical support duties in an office environment; collecting, compiling and tracking data and information; analyzing data and preparing reports; preparing correspondence, reports, memoranda, and other forms of written communication; maintaining and troubleshooting a wide range of technical equipment, including simulation and medical devices; and providing technical advice and training to clinical staff.
NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position AND the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at these grade levels.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

  • Customer Service
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Teamwork


Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Resume Reminder - Your resume must include the following information for each job listed:
  • Job title
  • Duties (be as detailed as possible)
  • Month & year start/end dates (e.g. June 2007 to April 2008)
  • Full-time or part-time status (include hours worked per week)
  • Salary/Rank etc.
  • Series and Grade, if applicable, for all Federal positions you have held
  • References, current or recent supervisor
Do not include the following types of information in your resume:
  • Classified or Government sensitive information
  • Social Security Number (SSN)
  • Photos of yourself
  • Personal information, such as age, gender, religious affiliation, etc.
Please be aware that your answers will be verified against information provided on your resume. Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail. The experience stated in your resume must support your assessment responses.

Recommended: Even though we do not require a specific resume format, your resume must be clear so that we are able to fully evaluate your qualifications. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

VA Portland Health Care System (VAPORHCS) is a Level 1A major interdisciplinary teaching and quaternary facility with service-lines serving primary care, emergency medicine, medicine, surgery, specialty, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics and extended care inpatients and outpatients throughout Oregon and Southwestern Washington. In addition to the two main divisions located in Portland, Oregon and Vancouver, Washington, VAPORHCS operates nine community-based outpatient/outreach clinics (CBOC) and is a consulting and referral center for many patient care specialties not offered at other VHA medical centers within VISN 20.

Agency contact information

Abigail Barnett
Phone
(541) 440-1000 X40617
Email
abigail.barnett1@va.gov
Address
VA Portland Health Care System
3710 Southwest US Veterans Hospital Road
Portland, OR 97239
US

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