This position is located in the Regional Support Services Program, Morale, Welfare, and Recreation Department. The purpose of this position is to serve as a "duty manager" during the absence of the manager and to assist in the effective scheduling, coordination and communication of an effective sailing program.
Naval Station Norfolk
Summary
This position is located in the Regional Support Services Program, Morale, Welfare, and Recreation Department. The purpose of this position is to serve as a "duty manager" during the absence of the manager and to assist in the effective scheduling, coordination and communication of an effective sailing program.
In the absence of management, serves as duty manager to ensure the facility is functioning in a smooth, safe and efficient manner. This includes serving as point of contact to assigned subordinate staff, assuring tasks are in process/complete, providing necessary supplies and resolving minor problems and complaints of the employees. May make recommendations to the supervisor in regards to work performance of assignee staff.
Upon arrival, the incumbent checks the work schedule, taking note of on-call personnel for emergency needs. Ensures the facility is open and/closed at the posted time and in a state of cleanliness both inside and out. Reviews the schedule of events and ensures the facility is prepared prior to the scheduled start time.
As applicable, responsible for issuing, receiving and controlling cash receipts and change funds under custody. Upon end of shift or closing, rings out cash register. Assures the Daily Activity Report (DAR) is completed and certifies cash count of receipts and change funds turned in by individual cashiers. Determines cash shortages or overages by comparing total of cash receipts against cash register readings.
Completes the deposit form in accordance with local procedures.
Ensures all keys are turned into the lock box and/or cashiers bag.
Warns patrons of disorderly behavior or unsafe techniques or practices being utilized. Attempts to resolve problems in a tactful diplomatic manner.
May be required to tactfully remove disruptive patrons from the facility.
Upon closure of the facility, completes fire and safety checks, secures all doors, windows, storerooms, etc. Notifies the "trouble desk" of the Public Works Departmemt (CWPD) of any emergencies that may occur.
As needed, performs all or some of the following duties:
Conducts sailing lessons to authorized patrons, ensuring their safety on the water during the scheduled lesson. Administers, grades and evaluates the basic, intermediate, advanced and night qualifications sailing test in both written and practical areas.
Observes activities of patrons to ensure that safety rules are followed.
Provides information to patrons regarding safety rules and procedures. Enforces applicable policies and procedures of MWR regarding the use of the marina/sailing. Rescues boaters in need of assistance. Keeps boating area clean and free from hazards. conditions and makes decisions on sailing limitations and activities as appropriate for the given weather conditions.
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Performs minor maintenance, which may include, but is not limited to changing batteries, painting, varnishing, and minor repairs to boat engines. Some fiberglass work is also required to maintain the sailboat and motorboat fleet.
Greets customers, rings-up sales for merchandise, answers phone and checks 1.0. cards to ensure only authorized patrons utilize the program.
Answers questions in regards to hours of operation, upcoming events, special events, merchandise availability and cost.
Operates a cash register,ringing sales and providing correct change to the customer.
At end of shift, completes the Activity Report (DAR), ensures all cash handling/reporting/securing requirements are met, venf1es the amount of money collected and drops the cashier bag into the drop safe.
Ensures the proper preparation and display of merchandise. Receives merchandise from storage area. Inventories and verifies shipments and stock items in accordance with established stock location procedures. Continually observes quantities of stock, and replenishes as necessary to maintain· established levels·; Rearranges· stock and displays ·to accommodate new; seasonal" or fast moving items. Maintains sales and storage areas in a neat, orderly condition at all times. As directed, assists with inventory of merchandise.
Must pass all applicable records and background check.
Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.)
Must be able to pass. a standard-swim test by swimming- two widths of the-pool without t9uching bottom or any other support
Must possess and maintain current CPR and First Aid Certifications within 30 days of hire
This position is subject to an irregular tour, which may include weekends and holiday work
Qualifications
Must be a minimum of 18 years of age with a minimum one-year specific experience in a sailing facility or program.
Must be familiar with boating terminology, water and boating safety, handling of boats ,(launching, mooring, etc).
Must be able to handle both small and large sailboats in heavy winds.
Must be able to conduct on the water rescues by controlling both the chase boat and the boat being rescued.
Ability to communicate effectively in English both verbally and written to understand instructions given and provide clear information to boaters.
Knowledge of basic arithmetic to compute charges, make change accurately and prepare reports.
Work is primarily performed both inside and outside in areas that may be hot, damp, cold and drafty or poorly lit.
This position is subject to prolonged standing, walking, bending, reaching, stooping, climbing of stairs or ladders/scaffolds and lifting/carrying objects weighing less than 45 pounds without assistance. Although hazards are minimized through safety procedures, employee will be subjected to many conditions inherent to an active sailing/boating environment.
Must be a mature individual with documented leadership abilities, who can exercise control over a large group of people to ensure good order and discipline as necessary.
Must possess positive customer service
Basic skill in the use of hand tools.
Education
This position does not have a positive education requirement.
Additional information
Salary is dependent on experience and/or education.Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required at the time of application:
Resume
Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. This applies to everyone, including the following: but not all inclusive:
Vendors
Dependents aged 18 and older
Service Providers
Veterans with service-connected disabilities
Contractors
Visitors (includes visitors in same vehicle with CAC holder)
Transportation services (taxi, limo, ride share)
Agent, Assist, Aid, Care Giver Letters
Au Pairs, Child Care Providers
What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:
U.S. passport or passport card
Military ID card (Common Access Card or CAC, DoD retired ID card)
Other forms of identification accepted by the Department of Homeland Security
How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:
Proof of identity (e.g., birth certificate, passport)
Proof of Social Security number (e.g., Social Security card)
Two proofs of residency (e.g., utility bills, bank statements)
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 04/08/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
NAVSTA Norfolk - Navy NAF HRO
1682 Piersey Street Bldg KN
Norfolk, VA 23511
US
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required at the time of application:
Resume
Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application
If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.)
If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50
NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.
Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. This applies to everyone, including the following: but not all inclusive:
Vendors
Dependents aged 18 and older
Service Providers
Veterans with service-connected disabilities
Contractors
Visitors (includes visitors in same vehicle with CAC holder)
Transportation services (taxi, limo, ride share)
Agent, Assist, Aid, Care Giver Letters
Au Pairs, Child Care Providers
What are acceptable alternative forms of identification for base access? If you don't have a REAL ID-compliant driver's license, you can use one of the following:
U.S. passport or passport card
Military ID card (Common Access Card or CAC, DoD retired ID card)
Other forms of identification accepted by the Department of Homeland Security
How can I obtain a REAL ID-compliant license? To obtain a REAL ID-compliant license, you'll need to visit your state's driver's license agency with the following documents:
Proof of identity (e.g., birth certificate, passport)
Proof of Social Security number (e.g., Social Security card)
Two proofs of residency (e.g., utility bills, bank statements)
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 04/08/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
NAVSTA Norfolk - Navy NAF HRO
1682 Piersey Street Bldg KN
Norfolk, VA 23511
US
Next steps
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
