United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.
Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems.
Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
Presents formal and informal training to customers. Reports, responds to and resolves customer requests.
Applies information security and information assurance policy, principles and practices.
Direct Deposit and Social Security Card is required.
Meet qualification/eligibility/background requirements for this position.
A one-year probationary period may be required.
Satisfactorily complete an employment verification (E-Verify) check.
Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 5 background investigation.
Require TS/SCI Background Investigation and Drug Test.
Occasional Travel may be required for this position.
Qualifications
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following:
Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in:
- Participating in the planning and delivery of a full range of IT customer support services;- Installing, configuring, upgrading and trouble shooting hardware and software components;
- Presenting formal and informal training and assistance to customers;
- Reporting, responding to, and resolving customer requests.
Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Experience MUST be reflected on your Resume at the time of application
Additional information
Area of Consideration
This job is open to candidates who live Local (Within a 50-mile commuting radius of Fort Meade, Maryland).
Manual Application Option
If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00 PM CST on 03/30/2026 to ensure timely processing.
Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.
PCS Costs
Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.
Allowances and Differentials
This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility.
Important Information Regarding Access to Certain Federal Facilities:
Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.
Your Application may be Considered for Multiple Opportunities:
After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.
Discover Your Path to Success
Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.
For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.
You will be evaluated for this job based on how well you meet the qualifications above.
Your Application Matters: How We Will Review It
We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.
Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
We will consider your responses to our application questionnaire.
If you're tentatively qualified, we'll take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.
Note: If it's later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.
Understanding Eligibilities: What You Can Claim When Applying
When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.
Depending on your situation, you may be able to claim one or more of the following eligibilities:
NAF Priority Consideration 1 Business Based Action (BBA)
Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.
Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.
Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.
For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.
Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit, refer to:
Please do not include photographs, personal images or other inappropriate content in your application materials.
Expedite Your Hiring
To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.
Required Documents
Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume
Other Accepted Documents
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
Cover Letter
DD-214/ Statement of Service
Documents to Support Eligibilities
Performance Appraisal
Resume
SF-50/ Notification of Personnel Action
Transcript
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O1NAFBF-26-12918994. The complete application package must be submitted by 11:59 PM Eastern Time on 03/30/2026 to receive consideration.
Click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to include in your application.
Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.
You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.
BF-NAF-W0USAA US ARMY GARRISON FT GEO G MEADE HQ
DO NOT MAIL
Fort Meade, MD 20755
US
Next steps
Our Next Steps to Review Your Application and Keep You Informed
1. Application Review
Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
2. Keeping You Informed
If you provided an email address, you'll receive a confirmation email letting you know we've received your application.
As your application moves through the hiring process, we'll send you updates and notifications via email.
Processing times may vary, but we'll do our best to keep you informed every step of the way.
Your Next Steps to Stay on Top of Your Application
1. Check Your Contact Information
If your contact information changes after the job announcement closes, let us know as soon as possible.
2. Ensure You Receive Updates
Double-check that your email address is accurate and that your inbox can receive messages from us,
Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application.
3. Sign Up for Text Alerts
Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.
We're excited about your interest in this position and look forward to reviewing your application!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit, refer to:
Please do not include photographs, personal images or other inappropriate content in your application materials.
Expedite Your Hiring
To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.
Required Documents
Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume
Other Accepted Documents
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
Cover Letter
DD-214/ Statement of Service
Documents to Support Eligibilities
Performance Appraisal
Resume
SF-50/ Notification of Personnel Action
Transcript
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You may submit your application package using one of the two methods identified below:
1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O1NAFBF-26-12918994. The complete application package must be submitted by 11:59 PM Eastern Time on 03/30/2026 to receive consideration.
Click Apply to access the online application.
You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to include in your application.
Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.
You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.
It is the applicant's responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.
To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status.
2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.
BF-NAF-W0USAA US ARMY GARRISON FT GEO G MEADE HQ
DO NOT MAIL
Fort Meade, MD 20755
US
Next steps
Our Next Steps to Review Your Application and Keep You Informed
1. Application Review
Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.
2. Keeping You Informed
If you provided an email address, you'll receive a confirmation email letting you know we've received your application.
As your application moves through the hiring process, we'll send you updates and notifications via email.
Processing times may vary, but we'll do our best to keep you informed every step of the way.
Your Next Steps to Stay on Top of Your Application
1. Check Your Contact Information
If your contact information changes after the job announcement closes, let us know as soon as possible.
2. Ensure You Receive Updates
Double-check that your email address is accurate and that your inbox can receive messages from us,
Make sure your mailbox isn't full and check your spam or junk folder to avoid missing important updates about your application.
3. Sign Up for Text Alerts
Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.
We're excited about your interest in this position and look forward to reviewing your application!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
