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***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Major duties include, but are not limited to:

• Primary responsibility for the planning and operational management of the Office of Community Care.
• Responsible for substantive administrative support functions which serve to facilitate clinical service operations while working closely with leaders and staff in the Referral Coordination Team and the Care Transitions Team.
• Analyze expenditures for the different programs with the use of applications, computer spreadsheets, etc., and makes recommendations relative to cost reduction.
• Develop, evaluate, and modify organizational structure and systems to achieve program goals.
• Coordinate and negotiate with other Veterans Integrated Service (VISN) 20 Fee Service Program Coordinators to ensure a coordinated and consistent approach to delivery of non-VA benefits which impacts VISN 20 policies and procedures.
• Analyze, evaluate and develop recommendations on improving the efficiency and effectiveness of Community Care procedures, organization, manpower utilization and management controls.
• Responsible for budget formulation, administration and control as well as effective use of appropriated funds.
• Provide program management, personnel management, and supervisory functions within the Office of Community Care.
• Perform other duties as assigned.

Work Schedule: Monday - Friday, 7:30am-4:00pm
Recruitment & Relocation Incentives: Not authorized
Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process.

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position at the GS-11 level, applicant(s) must meet one of the following qualifications:

SPECIALIZED EXPERIENCE: Requires one full year of specialized experience equivalent to the next lower grade level (GS-9) in Federal service that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of the position to be filled. Specialized experience includes providing operational oversight and directing medical administration programs in a medical center/healthcare facility; managing the administrative aspects of referral and authorization processes for medical care; supervising a team of staff responsible for coordinating administrative functions to support patient care; ensuring compliance with medical center and federal regulations, and implementing quality improvement projects to enhance program efficiency and patient satisfaction. (Resume(s) must clearly support the experience to be creditable. We will not make assumptions regarding experience.)
-OR-
SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED): Requires aPh.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.
-OR-
COMBINATION OF EDUCATION AND EXPERIENCE (TRANSCRIPT REQUIRED): An equivalentcombination of specialized experience and education as described above. Only graduate education in excess of 2 years may be used. Education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.


You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Conflict Management
• Creative Thinking
• Customer Service
• Data Management
• Information Management
• Interpersonal Skills
• Leadership
• Problem Solving

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. The carrying of light items such as books, presentation and papers is required. Intermittent keyboarding and the use of a computer and monitor is required to perform the duties.
Work is typically performed in an adequately lighted and climate controlled office. Incumbent is required to travel between Spokane VA Medical Center and leased building (Mayfair) which is located approximately 5 miles from the medical center.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Your responses to the assessment questionnaire will be reviewed along with the information provided in your resume and supporting documentation to determine if you are qualified for the position. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be lowered and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Candidates who apply under All U.S. Citizens announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows:

• Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
• Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
• Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
• Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

Application of Veterans' Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligibles within each category. Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.